Brandon Hire Station - Portsmouth Reviews 

45
TrustScore 5 out of 5

4.8

Copnor Road, Hilsea, PO3 5LA Portsmouth, GB


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Rated 3 out of 5 stars

Chaser cut through the wall with little effort and the dust extraction worked well. Unfortunately it still requires the centre of the chases to be removed by hand, so still ended up with a mess! Unfo... See more

Company replied

Rated 5 out of 5 stars

Quick efficient pick up of equipment When there was a problem with the splines it was sorted while I waited. All staff that I met were polite and engaging

Company replied

Rated 5 out of 5 stars

I hired a carpet cleaner from here via HSS but ended up dealing directly with the supplier as the middle man couldn’t organise collection at their pick up point. Staff, particularly Chris, were so hel... See more

Company replied


Company details

  1. Building Equipment Hire Service
  2. Tool Rental Service

Written by the company

Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.


Contact info

  • Copnor Road, Hilsea, PO3 5LA, Portsmouth, United Kingdom

  • 02392 662 132

4.8

Excellent

TrustScore 5 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

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This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(45)

533 reviews in the last 12 months

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Rated 5 out of 5 stars

Cheapest hire price rates ..excellent…

Cheapest hire price rates ..excellent machines... very helpful staff

March 25, 2024
Brandon Hire Station - Portsmouth logo

Reply from Brandon Hire Station - Portsmouth

Good morning, thank you for your 5-star review. We're delighted to hear that you were impressed with our equipment and prices, and that our team were helpful during your hire. We appreciate your feedback and hope we will see you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Helpful

Helpful, friendly and flexible

January 10, 2024
Brandon Hire Station - Portsmouth logo

Reply from Brandon Hire Station - Portsmouth

Hi Darren, thank you for your 5-star review. We're glad to hear that our team was helpful, friendly, and flexible during your hire experience. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.

Rated 4 out of 5 stars

Very helpful

Very helpful, efficient and great to deal with.

December 4, 2023
Brandon Hire Station - Portsmouth logo

Reply from Brandon Hire Station - Portsmouth

Hi Patrick, thank you for your 4-star review. We're glad to hear that you found our team helpful, efficient, and great to deal with. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars
Brandon Hire Station - Portsmouth logo

Reply from Brandon Hire Station - Portsmouth

Hi Ben, thank you for choosing to hire with us. We're pleased to hear that you had a 5-star hire experience and received great service. If you have any other equipment needs in the future, please don't hesitate to reach out. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Excellent service

Excellent service; equipment was affordable and high quality and the team were extremely friendly and helpful. Will definitely be using again. Highly recommended! Thank you!

September 15, 2023
Rated 3 out of 5 stars

Works well up to a point...

Chaser cut through the wall with little effort and the dust extraction worked well. Unfortunately it still requires the centre of the chases to be removed by hand, so still ended up with a mess!
Unfortunately the dust extraction then lost all suction and became useless. Had to switch to Henry! On returning the machine, I was told I should have been shown how to clear the filter and that there is a YouTube video to this affect! This somewhat has left a sour taste to the whole experience.

July 24, 2023
Brandon Hire Station - Portsmouth logo

Reply from Brandon Hire Station - Portsmouth

Hi Stuart, thank you for your feedback and bringing this to our attention. This is not up to the high quality of care we expect to deliver to our customers, and we apologise for the service you received. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Fast delivery and prompt and accurate…

Fast delivery and prompt and accurate collection after use

April 19, 2023
Brandon Hire Station - Portsmouth logo

Reply from Brandon Hire Station - Portsmouth

Good afternoon Stuart, thank you for your review. It's great to hear that the delivery and collection went smoothly. We hope you choose to hire from Brandon Hire Station again in the future

Rated 5 out of 5 stars

No problem changing a hedge trimmer…

No problem changing a hedge trimmer booking at short notice because of bad weather...

April 7, 2023
Brandon Hire Station - Portsmouth logo

Reply from Brandon Hire Station - Portsmouth

Good afternoon David, We are glad your were able to change your hedge trimmer hire due to the weather and we hope that you got the job done once the weather improved! Thank you for reviewing Brandon Hire Station and leaving a 5* review

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