Brandon Hire Station - Sheffield - Attercliffe Reviews 19

TrustScore 4.5 out of 5

4.4

396 Attercliffe Road, S9 3QN Sheffield, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Easy to hire via the website ,reasonable price for a week , good communication for delivery and collection ,would use again in the future

Company replied

Rated 1 out of 5 stars

Very poor service No fuel in jetwash when I paid for fuel caused inconvenience When contacted took 3 weeks to sort promise after promise to get in touch and still not resolved my refund

Company replied

Rated 5 out of 5 stars

The item was delivered on time, and the delivery guy was very helpful - he carried the item up several steps and round to our back garden as it was too heavy for my husband to carry

Company replied

Rated 5 out of 5 stars

Delivery and pick ups were done as per the schedule. The equipment was in a good condition. The concrete mixer really helped a lot.

Company replied


Company details

  1. Building Equipment Hire Service
  2. Tool Rental Service

Written by the company

Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. All of our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 100+ Locations Throughout the UK. 450+ Delivery Vehicles.


Contact info

  • 396 Attercliffe Road, S9 3QN, Sheffield, United Kingdom

  • 0114 2445786

4.4

Excellent

TrustScore 4.5 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Easy to hire via the website…

Easy to hire via the website ,reasonable price for a week , good communication for delivery and collection ,would use again in the future

November 9, 2025
Brandon Hire Station - Sheffield - Attercliffe logo

Reply from Brandon Hire Station - Sheffield - Attercliffe

Hi Mrs McClayne, thank you for your 5-star review. We're pleased to hear that you had a great experience with us. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Easy to order & pay online

Easy to order & pay online. No waiting at pickup.

August 9, 2025
Brandon Hire Station - Sheffield - Attercliffe logo

Reply from Brandon Hire Station - Sheffield - Attercliffe

Hi Ian, thank you for your positive review. We're pleased to hear that you found our online hire process easy, and were happy with the efficient service during collection. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Great service.

August 21, 2025
Brandon Hire Station - Sheffield - Attercliffe logo

Reply from Brandon Hire Station - Sheffield - Attercliffe

Hi Dave, thank you for your positive review about your recent hire. We're delighted to hear that you received great service from our team. Kind regards, the Brandon Hire Station team.

Rated 4 out of 5 stars

Convenient

Convenient, staff were helpful and competative price.

July 30, 2025
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Reply from Brandon Hire Station - Sheffield - Attercliffe

Hi Robert, thank you for your positive review. We're pleased to hear that you found our team helpful and our services convenient and competitively priced. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Prompt early delivery

Prompt early delivery, helpful delivery person. Value 😁😁

June 14, 2025
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Reply from Brandon Hire Station - Sheffield - Attercliffe

Good afternoon, thank you for your positive review and choosing to hire with us. We're pleased to hear that you were happy with our delivery service and our prices. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Pallet truck

Helpful staff and great price

May 4, 2025
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Reply from Brandon Hire Station - Sheffield - Attercliffe

Hi Linda, thank you for your positive review. We're pleased to hear that you received helpful service from our Sheffield Attercliffe team. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Good service and Good communication

Good service and Good communication. Delivery driver was great, very helpful .

May 7, 2025
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Reply from Brandon Hire Station - Sheffield - Attercliffe

Hi Zoran, thank you for your positive review. We're glad to hear that you received good service and communication throughout your hire. We hope we can assist you again in future. Kind regards, the Brandon Hire Station team.

Rated 1 out of 5 stars

Very poor service

Very poor service
No fuel in jetwash when I paid for fuel caused inconvenience
When contacted took 3 weeks to sort promise after promise to get in touch and still not resolved my refund

August 9, 2024
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Reply from Brandon Hire Station - Sheffield - Attercliffe

Hi Liam, we're extremely sorry to hear that you were dissatisfied with the service you received and we apologise for the delay that you have experienced. This refund has now been processed for you. If there is anything further you'd like to discuss with us concerning this hire please contact our support team on 0370 99 00 999. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Very good experience

The item was delivered on time, and the delivery guy was very helpful - he carried the item up several steps and round to our back garden as it was too heavy for my husband to carry

June 6, 2024
Brandon Hire Station - Sheffield - Attercliffe logo

Reply from Brandon Hire Station - Sheffield - Attercliffe

Hi Mrs Walker, thank you for your 5-star review. We're delighted to hear that our delivery team was able to assist you with the heavy item and make the process easier for you. We appreciate your feedback and hope to assist you again in the future. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Great products and fantastic customer…

Great products and fantastic customer service

May 26, 2024
Brandon Hire Station - Sheffield - Attercliffe logo

Reply from Brandon Hire Station - Sheffield - Attercliffe

Hi Richard, thank you for your 5-star review. We're delighted to hear that you found our products great and received fantastic customer service from our Sheffield team. Your feedback is greatly appreciated. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

On time delivery & collection

On time delivery & collection. Clean equipment.

May 21, 2024
Brandon Hire Station - Sheffield - Attercliffe logo

Reply from Brandon Hire Station - Sheffield - Attercliffe

Hi Mark, thank you for your 5-star review. We're delighted to hear that you found our delivery and collection service to be on time and our equipment clean. Your feedback is greatly appreciated. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Delivery and pick ups were done as per…

Delivery and pick ups were done as per the schedule. The equipment was in a good condition.
The concrete mixer really helped a lot.

April 16, 2024
Brandon Hire Station - Sheffield - Attercliffe logo

Reply from Brandon Hire Station - Sheffield - Attercliffe

Hi Qamar, thank you for your positive review. We're glad to hear that our delivery and pick-up services were on time and that the equipment was in good condition. It's great to know that the concrete mixer was helpful for your project. We appreciate your feedback! Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

👍👍👍👍

Brilliant, all good

March 23, 2024
Brandon Hire Station - Sheffield - Attercliffe logo

Reply from Brandon Hire Station - Sheffield - Attercliffe

Hi Jafar, thank you for your positive review! We're delighted to hear that you had a positive experience with us. If you need any equipment in the future, we'll be happy to assist you. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars

Excellent service

September 28, 2023
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Reply from Brandon Hire Station - Sheffield - Attercliffe

Good afternoon, thank you for your positive review. We're pleased to hear that you had an excellent hire experience. Kind regards, the Brandon Hire Station team.

Rated 5 out of 5 stars
Brandon Hire Station - Sheffield - Attercliffe logo

Reply from Brandon Hire Station - Sheffield - Attercliffe

Hi, thank you for choosing to hire with our Sheffield Attercliffe branch! We're pleased to hear that you had a positive experience with us. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.

Rated 2 out of 5 stars

Was ordered for pm and came at just…

Was ordered for pm and came at just after 8am. Should have been collected Mon am and at 4pm we called to be told not coming today it will now be Tuesday around 1.30 so didn't need to be home am. They then came at 11.00. Very unreliable.

June 20, 2023
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Reply from Brandon Hire Station - Sheffield - Attercliffe

Hi Richard, thank you for your feedback. We are sorry to hear that the delivery and collection times were not as expected and apologise for any inconvenience this caused you. Kind regards, the Brandon Hire Station team.

Rated 1 out of 5 stars

Hired cat scanner

Hired cat scanner, it didn't work, took it back and told them, they still charged for hire!! £70 ! Poor service they didn't even check it to prove it worked! Terrible!!!!

January 10, 2023
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Reply from Brandon Hire Station - Sheffield - Attercliffe

Thanks for getting in touch about this Samantha, I want to help sort this. I'm so sorry to hear that the CAT Scanner didn't work, I can imagine this caused a lot of inconvenience and that's not what we aim for at all.

There's no order number linked to your review, so it would be great if you could get in touch with me to provide this so I can look into this further? You can reach me on - CustomerCare@brandonhirestation.com - in the meantime I've reached out to the depot to ask if they can provide some more information on this, so if I don't hear from you, once I get more information from the depot I will reach out privately.

Speak soon - Hannah

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