The log splitter arrived only a little late. It was brand new and worked brilliantly. Only lost one star because it wasn't picked up as scheduled, eventually going a couple of days later. This, for a... See more
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My wife and i hired a carpet cleaner on Friday. The 2 chaps on duty ( sorry don't know names, one was very tall with a beard, the other guy not so tall, lived in S12). Both were fantastic, funny ( e... See more
Company replied
I ordered a sander and various other bits to go with it via Brandon's website. It is not particularly easy to navigate and could be made more user friendly. My decorator encountered problems collect... See more
Straightforward hire process, helpful staff who talked us through using the floor sander. We also used the videos online as we had a few hiccups getting started over a weekend when the store was close... See more
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
120-140, St Marys Road, S2 4AW, Sheffield, United Kingdom
- 01142 755179
4.2
Great
32 reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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I ordered a sander and various other…
I ordered a sander and various other bits to go with it via Brandon's website. It is not particularly easy to navigate and could be made more user friendly. My decorator encountered problems collecting it on my behalf despite me forwarding him the confirmation email and texts. The person who served him at the Sheffield branch wasn't helpful and initially unwilling to give him the goods that I had ordered and paid for.
March 20, 2023
good tools and easy booking
good tools and easy booking
staff on site were very nice and accommodating
slightly spoilt at the end by being accidentally chased for a bill already paid by accounts otherwise would be 5 stars
March 22, 2023
Great service at a good price
Ordered late in the day and was surprised they were able to deliver early next day. Received a confirmation email with a delivery time window and it arrived on time.
The delivery was really polite and friendly. He did apologise for being slow with the paperwork, as he'd only recently started the job, but it didn't show and everyone has got to start somewhere and learn.
I'd initially hired for a week, but finished after a few days, so I emailed to collect early. And again, I received a confirmation email with a collection time window, which they arrived to collect.
Great service at a good price and I certainly wouldn't hesitate to use them again and recommend them to others.
The only tiny negative point was, they weren't open on a Sunday.
February 23, 2023
Good explanation was given on use of…
Good explanation was given on use of item hired and an early opening time allowed me to return it without impacting my working day.
February 6, 2023
Great tool, friendly service but late being collected
The log splitter arrived only a little late. It was brand new and worked brilliantly. Only lost one star because it wasn't picked up as scheduled, eventually going a couple of days later. This, for a valuable piece of kit, meant I had to stay in / make sure it was protected which was a bit inconvenient. Otherwise, no complaints and would definitely use again.
November 15, 2022
I was kept informed and updated…
I was kept informed and updated promptly and in a friendly manner any questions were answered in good detail
October 25, 2022
Cement mixe
Hired a cement mixer for 3 weeks for less than £80. Job done. Good quality clean machine, easy pick up and drop off, no hassle.
August 26, 2022
Very easy to deal with
Very easy to deal with. In and out very quickly and very helpful staff
August 24, 2022
The wall chaser arrived late and it went downhill from there
The wall chaser arrived late, had no blades and was different to the one I requested. As a result I was supplied the incorrect 110v transformer and had to wait for a replacement to be delivered. This delayed me by a day and a half. I was allowed a free day but it put me behind schedule. I ordered additional bags for the vacuum and these were not the correct type. If this was a school report I would write must do better b
August 21, 2022
Reply from Brandon Hire Station - Sheffield - St Mary's Road
Hi Peter, so sorry to hear about your recent hire experience and how inconvenient this all was for you. Thank you for taking the time to leave a review to bring this to our attention and allow us the opportunity to look into what happened and improve our service moving forward.
I can imagine your frustration and although I cannot change what has already happened, I will take the opportunity to look into the hire and I will contact you privately with my findings. In the meantime, if you would like to share anything further, please feel free to email me at: customercare@brandonhirestation.com
Kind Regards, Emma
Very good service
Very good service. Delivered on time and collection arranged that was very helpful and convenient for me.
July 14, 2022
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