Two days before the tools were due to be delivered, we received a call to say none of the items were in stock and they could offer no alternatives. Huge impact on the job with little notice to arrange... See more
Company replied
Location
Switch locationUnit 2 Motorway Industrial Estate, Babbage Road, SG1 2EQ Stevenage, GB
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See what reviewers are saying
Easy ordering through the website, backed up with excellent call centre and branch staff (especially delivery driver). Good equipment at fair price. Reliable on delivery, no need to use two bit local... See more
Company replied
Great service, reliable, everything as described. Staff is very helpful for everything.
Company replied
I hired a MI tower from Brandon Hire and had an excellent experience. Lee, who delivered and collected it, was fantastic. He contacted me by phone to inform me of his arrival time. The staff at the de... See more
Company replied
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Unit 2 Motorway Industrial Estate, Babbage Road, SG1 2EQ, Stevenage, United Kingdom
- 01438 203600
4.3
Excellent
40 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Brandon Hire Station - Stevenage
Hi Howard, thank you for your feedback. We're pleased to hear that you were impressed with the delivery service from our Stevenage branch. We appreciate your business and hope to serve you again in the future. Kind regards, the Brandon Hire Station team.
Faultless experience
Great condition equipment. Chose delivery and it arrived on time. Really nice drivers. Cannot fault the service.
March 19, 2024
Reply from Brandon Hire Station - Stevenage
Hi Joel, thank you for your feedback. We're delighted to hear that you found our equipment in great condition and were impressed with our drivers and delivery service. Please don't hesitate to reach out to us if you have any other equipment needs in the future. Kind regards, the Brandon Hire Station team.
Absolutely recommended!
Easy to navigate website and to place order. Excellent updates and communication. Delivery was on time and delivered by the most friendly, helpful driver. Had to make a second order and I was just as impressed again. Thank you so much.
March 15, 2024
Reply from Brandon Hire Station - Stevenage
Hi Kirsty, thank you for your wonderful feedback! We're delighted to hear that you found our website easy to navigate, received excellent communication, and had a positive experience with our friendly driver. We appreciate your recommendation and look forward to assisting you again in the future. Kind regards, the Brandon Hire Station team.
Excellent all round
Easy ordering through the website, backed up with excellent call centre and branch staff (especially delivery driver). Good equipment at fair price. Reliable on delivery, no need to use two bit local companies anymore. Excellent all round, not easy to find in this day and age.
March 22, 2024
Unprompted review
Reply from Brandon Hire Station - Stevenage
Hi William, thank you for your fantastic review! We're delighted to hear that you found our ordering process easy, and that our teams provided excellent service. We appreciate your feedback and look forward to seeing you again in the future. Kind regards, the Brandon Hire Station team.
Great service especially the guys that…
Great service especially the guys that dropped off and picked up, SO friendly and helpful.
March 8, 2024
Reply from Brandon Hire Station - Stevenage
Hi Anna, thank you for your 5-star review. We're delighted to hear that you found our team friendly and helpful during the collection and delivery. Please get in touch if we can help again in the future. Kind regards, the Brandon Hire Station team.
Great experience hiring scaffold tower.
Easy to hire online. Arrived next day. Easy to off hire. Drivers were courteous and friendly. Good prices too. Highly recommend. Will definitely use again.
October 28, 2023
Unprompted review
Hassle experience
I hired 2 diggers from them for 2 projects, one order was cancelled due to that they do not have in stock, £76 insurance was down to the drainage.
Another digger was delivered late as they do not have in stock, and they still work on the cost on the day it should have been delivered, not the actual delivery date.
They requested collection on 16 Aug, I asked them to extend the hire for one week and paid the money. This turns out that they asked more money, they initially said the money was paid till 17 Aug, after I emailed the collection request email on 16 Aug, they claimed the hire is till 21 Aug.
They are asking for more payment on 22 Aug, while I have paid one week hire on 16 Aug.
Too much hassle.
July 19, 2023
Reply from Brandon Hire Station - Stevenage
Hi Kevin, thank you for your feedback. We are extremely sorry to hear about the issues you experienced with your hire and apologise for any inconvenience this caused you. If you still need to talk to a member of our team or have any unaddressed concerns, please do give our customer team a call on 0370 99 00 999. Kind regards, the Brandon Hire Station team.
Had Mixer delivered and pick up
Had Mixer delivered and pick up, excellent service would highly reconmend.
June 2, 2023
Ordered a conservatory ladder on line…
Ordered a conservatory ladder on line was showing in stock, but had a phone call too say it wasn’t and maybe delayed but they would try and locate one, I got another phone call the same day too say they had located one which was delivered on time (fantastic) delivery was good and so was the collection would definitely recommend them.
August 12, 2022
Excellent service and very nice staff
Hired a cement mixer for a few days. Very helpful staff and was able to extend hire period with no issues at all. Highly recommend
August 13, 2022
Excellent service from the Stevenage…
Excellent service from the Stevenage branch, no quibble or quabble, new clean tools
Front desk chap excellent, very understanding
Thank you
September 7, 2022
Floor sander
Very pleased with hiring experience - needed to hire a floor sander for a weekend. Was able to pick up Friday morning and drop back Monday lunchtime for the first of a weekend hire. Booked online - process very easy and staff very helpful. Would use again.
August 18, 2022
Very efficient service from ordering
Very efficient service from ordering, delivery to collection!
August 5, 2022
You did ask
I wouldn't have gone out of my way to write a review, but you invited me to by email.
You get one star because I wasted money hiring a tile lifter that was not suited to my requirements.
I worked as a chartered marketer for several years and have written content for many websites. In my professional opinion, your product description about what that tool can and cannot do is inadequate.
June 26, 2022
Reply from Brandon Hire Station - Stevenage
Hi there Dawn. Thank you for taking the time to let us know about your hire of the Tile Lifter.
I'm really sorry to hear that your experience did not match your expectations on this occasion. We always strive to provide equipment to meet our customer's needs, and I can imagine your disappointment that we did not manage this for you.
I'd like to be able to find out more about what went wrong this time, so I've reached out to the Stevenage branch to see if they are able to help me understand more about this. It would also be great if you could get in touch and let me know more information on this. You can reach me on customercare@brandonhirestation.com, or if you'd prefer to call you can do so on 0161 768 2842.
Looking forward to hearing from you - Hannah
Really helpful staff in the Stevenage…
Really helpful staff in the Stevenage Branch, well priced, especially against other competitors and tools in good condition
May 17, 2022
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