Turf cutter hired:- never rented or used one before. Machine delivered in clean well maintained condition, did the job in half a day although hired for a week due to pending inclement weather. Deli... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The lads at the hire station (Taunton Priorswood) were friendly and helpful and helped me load my trailer with the wood chipper, it was clean and worked perfectly. Dropping it back was quick and easy... See more
Company replied
I recently hired a Dehumidifier From Brandon hire Taunton branch. Machine was delivered faulty. Following phone calls to branch, Machine was eventually collected four days later. After their workshop... See more
Company replied
Ordered a scarifier online, which was an easy process. I was contacted by the Taunton branch who were very friendly & professional. When I collected the machine was too big for the car, but they org... See more
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
144 Priorswood Road, TA2 8DN, Taunton, United Kingdom
- 01823 259 501
4.3
Excellent
36 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product was nothing like the one booked…
Product was nothing like the one booked on the website and barely worked. Very old and worn out. When raised with staff they couldn’t care less. Waste of time and money.
November 1, 2023
Unprompted review
Reply from Brandon Hire Station - Taunton
Hi, we're very sorry to hear that your hire experience did not meet the high standards we expect. As there are no order details with your review we will need some more information to be able to look into this for you please. We have sent you a request to update your review with a reference number and your contact details. Alternatively, please give our customer team a call on 0370 99 00 999 who will be able to look into this for you. Kind regards, the Brandon Hire Station team.
Ordered and paid for hire of a floor…
Ordered and paid for hire of a floor sander online to pick up Monday morning.
Arrived to pick it up, and was told that it wasn't there, was told the website allows you to book and pay for items, but has no correlation to what the store has in stock. Still awaiting a refund, annoyed as I'd taken the day off of work, and not even an apology. Don't waste your time.
December 11, 2023
Unprompted review
Reply from Brandon Hire Station - Taunton
Hi Shane, we are very sorry to hear that you weren’t informed of the item availability before your collection. We always endeavour to have equipment available and we apologise that you were not made aware of this at an earlier time and for the inconvenience it caused for you. Your refund should arrive within 3-5 working days - if it has passed this time please give our team a call on 0370 99 00 999 so we can get this sorted for you. Kind regards, the Brandon Hire Station team.
Great service
Great service, provided what was needed and delivered and collected as required.
June 2, 2023
Great service from Taunton
Ordered a scarifier online, which was an easy process. I was contacted by the Taunton branch who were very friendly & professional. When I collected the machine was too big for the car, but they organised a same day delivery. Great service!
April 26, 2023
What a fantastic company due my…
What a fantastic company due my husband’s sudden illness I have had to cancel delivery of a turf cutter 3 times and every single time they have been so nice about it they will be our number one choice for hire in the future thank you for such fabulous customer service
May 4, 2023
Unprompted review
Reply from Brandon Hire Station - Taunton
Good morning Pauline, I'm so glad to hear that Brandon Hire Station was able to help during a difficult time, thank you for taking the time to leave us a review and we hope to see you in the future
All great thank you
All great thank you, scarifier worked perfectly and Brandon Hire startion was great with the hire process
March 28, 2023
Reply from Brandon Hire Station - Taunton
Good morning Peter, I'm glad the scarifier worked as it should, and that the Brandon Hire Station experience was a great one. Thank you for your review
The lads at the hire station were…
The lads at the hire station (Taunton Priorswood) were friendly and helpful and helped me load my trailer with the wood chipper, it was clean and worked perfectly. Dropping it back was quick and easy too. The online system was good and allowed me to see all the specifications and instructions before I hired the equipment.
March 25, 2023
Reply from Brandon Hire Station - Taunton
Good morning Richard, thank you for leaving us a review. That's great to hear that the staff did a brilliant job and that the wood chipper was in the condition expected and worked well. Which branch of Brandon Hire Station did you visit, I'd like to pass the comments onto the staff there.
Item was available on time
November 1, 2022
Helpful staff and reliable equipment
Helpful staff and reliable equipment. Fair pricing.
September 21, 2022
Good service.
August 26, 2022
The staff at the local branch made the…
The staff at the local branch made the transaction very easy. Helping me to load the whacker and unload it when I took it back.
July 26, 2022
Staff knowledgeable on products and…
Staff knowledgeable on products and friendly service
May 17, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.