Turf cutter was delivered nice and early, Lovely machine but unfortunately the cutting blade was worn and broke whilst doing the job. Brandon's went out of there way to collect the machine replace th... See more
Company replied
Location
Switch locationUnit 6, Wulfrun Trading Estate, Stafford Road, WV10 6HH Wolverhampton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always very happy with BrandonHire. No-nonsense service, goods delivered with no fuss, equipment always works well and to very good standard. No need to go elsewhere.
Company replied
Uses hire station for years , had an account over 10 years . This Wolverhampton branch are shady . Invoiced £1400 for some thing should have been £660 so be careful always check invoices . Never use... See more
Company replied
I'm one of those people who doesn't ever leave a review but my experience was so positive that I'm leaving one! Went above and beyond for me. Can't fault them. Would use them again 100% without eve... See more
Company replied
Company details
Written by the company
Brandon Hire Station is the specialist tool hire and equipment hire division of Vp plc and is one of the UK’s largest providers of tools and equipment for Industry, Construction and DIY. Whether you work locally, regionally or nationally, we endeavour to meet all of your requirements. We ensure our customers are provided with a single point of contact, making your experience hassle free. As a national tool hire company, we have a branch network supported by over 450 vehicles to ensure we meet your demands as a customer. We track individual orders in real time as they move around the country. So for every single delivery or collection, we will be able update our customers of delivery and van locations in real time. This helps to provide real-time visibility for our customers and give you the ability to track orders and receive an electronic delivery and collection note. Think Tool Hire. Think Brandon Hire Station. More customers are choosing tools and equipment from Brandon Hire Station which offers exceptional customer support services, through our National Customer Service Centre and designated account managers. All designed to make your experience with us hassle free. We provide tools and equipment with delivery guaranteed within an agreed timescale at a number of locations through our branded vehicles and FORS accredited drivers. Over 2200 Catalogue Items. 40+ Locations Throughout the UK. 450+ Delivery Vehicles.
Contact info
Unit 6, Wulfrun Trading Estate, Stafford Road, WV10 6HH, Wolverhampton, United Kingdom
- 01902 304 545
4.5
Excellent
41 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Came without a blade and needed socket converter
I didn't like that the item came without a blade and required me to buy a blade set as well as an industrial socket converter which added extra cost for my personal use hire.
November 30, 2024
Reply from Brandon Hire Station - Wolverhampton
Hi Mohamad, thank you for your feedback concerning your recent hire. We will take your feedback on board. Kind regards, the Brandon Hire Station team.
Staff were really helpful and…
Staff were really helpful and knowledgeable. Pick-up and drop-off of equipment was quick and easy.
June 27, 2024
Reply from Brandon Hire Station - Wolverhampton
Hi Serina, thank you for your positive review! We're pleased to hear that our Wolverhampton team were helpful and knowledgeable, and that you found the pick-up and drop-off process quick and easy. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Wolverhampton
Hi Amarpal, thank you for your 5-star review. We're delighted to hear that you were happy with the price of our equipment and the service you received. Kind regards, the Brandon Hire Station team.
Absolute shambles from beginning to…
Absolute shambles from beginning to end.
I was told that a log splitter had been reserved for me for a Monday delivery. Phone call on the Monday saying sorry but no stock and it would be delivered Tuesday.
I wanted a two day hire except that the web site wouldn't let me, so I cleared it with Wolverhampton, paid the two day hire.
Wrong machine delivered, vertical not horizontal as shown on web site on the Tuesday at 11:20, only just in the morning. They hadn't told anyone that it was a 2 day hire so they came to collect it the following day. Not in, obviously so was told that I would be charged for an extra day. Called and it wasn't possible for them to collect on the Thursday. Finally collected on Friday but 40 mins after advised time.
As I say, complete shambles from start to finish.
June 3, 2024
Unprompted review
Reply from Brandon Hire Station - Wolverhampton
Hi Anthony, we're extremely sorry to hear that the service you received was not up to high standard we expect to offer to all of our customers, and apologise for the inconvenience this caused for you. We will pass your feedback on to our team. Kind regards, the Brandon Hire Station team.
Reply from Brandon Hire Station - Wolverhampton
Hi Toni, thank you for your positive feedback. We're pleased to hear that our Wolverhampton team were helpful during your visit. We appreciate your feedback and hope we will see you again in the future. Kind regards, the Brandon Hire Station team.
Prompt response to issues raised and…
Prompt response to issues raised and helpful in resolving issues encountered
February 5, 2024
Reply from Brandon Hire Station - Wolverhampton
Hi Susan, thank you for your feedback. We're glad to hear that we could promptly address and help resolve the issues you encountered. We appreciate your business and hope to serve you again in the future. Kind regards, the Brandon Hire Station team.
Excellent service and equipment.
September 27, 2023
Uses hire station for years
Uses hire station for years , had an account over 10 years . This Wolverhampton branch are shady . Invoiced £1400 for some thing should have been £660 so be careful always check invoices . Never use this branch
The manager will rob you blind daylight robbery good job I checked . Never had an issue at telford .
October 1, 2023
Unprompted review
Reply from Brandon Hire Station - Wolverhampton
Good afternoon, thank you for getting in touch and making us aware of this. We have been in touch with our team who would like to apologise for an error that was made when this order was initially raised. We understand that this was corrected by our team as soon as this was identified. We sincerely apologise for the inconvenience that was caused by this. As a valued customer we hope that you will consider using us again and reach out to our team if there is anything we can do for you. Kind regards, the Brandon Hire Station team.
It was good but Sarah was fantastic…
It was good but Sarah was fantastic nothing was a problem should make her a manager
August 29, 2023
Reply from Brandon Hire Station - Wolverhampton
Hi Ian, thank you for taking the time to leave such positive feedback about one of our team members. We're delighted to hear how helpful Sarah was during your hire and we'll be sure to pass your comments onto the branch. Kind regards, the Brandon Hire Station team.
Prompt timing of delivery
Prompt timing of delivery, and overall experience when talking on the phone was very good.
August 21, 2023
Collecting was very slow
Collecting was very slow , everything was a manual input on a system that seemed slow , I suggested scanners as items had bar codes but they said they weren’t working
August 7, 2023
Reply from Brandon Hire Station - Wolverhampton
Hi Paul, thank you for your valuable feedback. We will take your comments on board to improve our services in future. If there is anything else we can do for you please do get in touch. Kind regards, the Brandon Hire Station team.
Really good price very helpful staff…
Really good price very helpful staff would definitely use again
June 19, 2023
Depot manager to be proud of
I arrived at the depot and was greetedby the depot manager, although he experienced a number of IT issues he continued to apologise and kept me abreast of when my order would be ready to take away with me.
March 6, 2023
Ordered plant online
Ordered plant online, had confirmation paid for it, then went to collect and not available. waste of my time fuel etc, and had to let my customer down. very poor service. Will not be using again.
December 12, 2022
Reply from Brandon Hire Station - Wolverhampton
Thanks for reaching out to let us know about your experience. I'm so sorry that the equipment you hired wasn't available, especially as this meant you had to let your customer down.
This isn't the standard we pride ourselves on and this feedback will be used to ensure we try and do better next time. I do hope you consider us again in future so that we can show the great service we are known for.
Kind regards - Hannah
Had a bumpa hoist in hire
Had a bumpa hoist in hire, then rang me at 4.30pm the day before I was supposed to pick it up saying they didn't have one, agreed to give me a refund which I waited for 2 weeks and didn't get until my bank stepped in.
August 22, 2022
Reply from Brandon Hire Station - Wolverhampton
Good Morning Dave. Thank you for taking the time to get in touch and leave a review on your experience with us.
I am so sorry to hear that the equipment could not be sourced for your hire. We do try our best to always fulfill every order, however there are sometimes issues with stock availability. This is a rare occurrence though and I am very sorry that this happened on this occassion.
I have also started an investigation into the delay with your refund, this is not our usual standard at all and I will be sure to make sure this is looked into and appropriate action is taken with the relevant departments, so again thank you for letting us know that this happened, this helps us to improve our services going forwards.
If there is anything further I can help with at all, please do reach out to me on customercare@brandonhirestation.com and I will be happy to assist. - Hannah
ordered online sent wrong product…
ordered online sent wrong product headoffice is saying call local branch and local branch said call headoffice so finally after wasting three days asked for refund . headoffice got no idea what is available and local branch and local brach is not bothered to help as its headoffice order also if they dont have 8 ft railtower they decided to send 6ft without even asking us I hope better communication can resolve this between headoffic and local branches I shared my experience with wolverhampton branch and headoffice.
July 15, 2022
Reply from Brandon Hire Station - Wolverhampton
Good Morning Zahid. Thank you for taking the time to get in touch and let us know about your experience with your hire.
I'm very sorry to hear that the incorrect height Tower was delivered. This is not our usual standard and I am glad that you brought this to my attention so that this can be investigated and help us to improve our services going forwards, and make sure that this is not something that happens again in future.
I have reached out to the branch to find out more information on this and how this happened. As soon as I get a response from them, I will reach out privately to discuss this further.
Once again, thank you for your review, and for your patience while this is investigated.
Looking forward to speaking soon - Hannah
Outstanding branch at wolverhampton
July 11, 2022
Great service
Great service, the item was ready to be collected and was very clean, also they provided guidance so were very helpful
April 27, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.