Brandz Reviews 

607
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently share that their online purchases arrive remarkably quickly and safely, praising the efficient courier service alongside very clear and helpful tracking updates provided throughout the journey. Shoppers consistently express deep satisfaction with the exceptional product quality, great pricing, and the overall friendly and professional support provided by the staff members. However, some people mentioned that order processing and shipping times could occasionally take significantly longer than initially anticipated by buyers. A few other people also felt that certain online product descriptions could be much clearer, which occasionally led to minor sizing or item selection mistakes.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, noting that packages arrive much faster than... See more

Product

Customers had positive experiences with product, often praising high quality items, correct sizing, and fast... See more

Order

Customers consistently note positive experiences with order fulfillment, highlighting fast delivery times,... See more

Service

Consumers find service to be positive, highlighting superb delivery, quick communication, and friendly staff.... See more

Quality

Clients share positive opinions on quality, consistently highlighting high satisfaction with their purchased... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Maeshree made me feel like the most important person on this planet when I needed a shoe only their store had and they were 600 plus kilometres away but it reached me in one working day. Absolutely am... See more

Company replied

Rated 5 out of 5 stars

Excellent 👌 Reception Transparency and update On Point 👌The Product I ordered is not Replica unless disclosed 🤝 I would really love to order more! IAM HAPPY WITH MY ORDER AND COURIER SERVICE 👌... See more

Company replied

Rated 5 out of 5 stars

This was honestly the first thing i heard of the store and took the risk, though i was sceptical throughout but they delivered 😫🔥🥰Should have seen the excitement on my face when i got my pargo sms... See more

Company replied

Rated 5 out of 5 stars

Excellent Delivery Service Product is great & right shoe size Thank You BRANDZ....Much Appreciated...Will Shop again some time...THANK YOU FOR THE WONDERFUL SERVICE.

Company replied


Company details

  1. Clothing Store
  2. also in
  3. Jeans Shop
  4. Men's Clothing Store
  5. T-Shirt Store

Written by the company

Leading Branded Footwear and Clothing Fashion Retailers. 👌Branded footwear & clothing 🚛We deliver 🛍️Shop Online or on Whatsapp


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

607 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(607)

171 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Love the product.

July 28, 2026
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently; your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz. We look forward to assisting you with your next purchase. If there is anything we can assist you with kindly contact us on 039 682 0962.

Kind regards
Online Team

Rated 5 out of 5 stars

The customer service and the quality of my t shirt

The customer service and the quality of my t shirt,i love it.Thank you Brandz

August 3, 2026
Unprompted review
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently; your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz. We look forward to assisting you with your next purchase. If there is anything we can assist you with kindly contact us on 039 682 0962.

Kind regards
Online Team

Rated 5 out of 5 stars

Exceptional

Exceptional

July 25, 2026
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently; your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz. We look forward to assisting you with your next purchase. If there is anything we can assist you with kindly contact us on 039 682 0962.

Kind regards
Online Team

Rated 1 out of 5 stars

i ordered something online,i returned…

i ordered something online,i returned it & it’s been 15 days i haven’t got my refund & i tried to text them for 3 days STILL no feedback,i’m so disappointed in them 💔💔💔💔💔💔💔💔💔💔💔💔💔💔

July 31, 2026
Unprompted review
Brandz logo

Reply from Brandz

Good day

We're sorry for the delay and understand your frustration.

We were still investigating the status of your return, and the courier only came back to us today to confirm that they have been unable to locate the returned parcel.

As a result, we will now proceed with processing your refund. You will receive a confirmation once this has been completed.

We sincerely apologize for the delay and appreciate your patience while we worked to resolve this matter. We have been in correspondence via WhatsApp whereby I have advised you of the outcome.

We truly appreciate your support and look forward to serving you again in the future! If there is anything we can assist you with kindly contact us on 039 682 0962.

Kind regards
Online Team

Rated 5 out of 5 stars

They respond so quick when I placed the…

They respond so quick when I placed the order...Every time that they did something with my order they kept me up to date with my order...well done on that and there delivery is also very quick..

July 2, 2026
Brandz logo

Reply from Brandz

Good day

Thank you so much for your wonderful review! 😊 We're delighted to hear that you were happy with our quick communication and fast delivery. Keeping our customers updated every step of the way is something we take pride in, so it's great to know you appreciated it.

We at Brandz strive to provide the best service and quality products.

We truly appreciate your support and look forward to serving you again in the future! If there is anything we can assist you with kindly contact us on 039 682 0962.

Kind regards
Online Team

Rated 5 out of 5 stars

Excellent communication

Excellent communication, fast delivery, neat packaging. Exactly what I ordered at a great price!

July 14, 2026
Unprompted review
Brandz logo

Reply from Brandz

Good day

Thank you so much for your wonderful review! We're delighted to hear that you were happy with the communication, speedy delivery, packaging, and value.

We at Brandz strive to provide the best service and quality products.

We truly appreciate your support and look forward to serving you again in the future! If there is anything we can assist you with kindly contact us on 039 682 0962.

Kind regards
Online Team

Rated 5 out of 5 stars

Simple to shop online and fast delivery

Simple to shop online and fast delivery

June 29, 2026
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently; your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz. We look forward to assisting you with your next purchase. If there is anything we can assist you with kindly contact us on 039 682 0962.

Kind regards
Online Team

Rated 5 out of 5 stars

Perfect

Very good and perfect
even assistance was so absolutely amazing

July 2, 2026
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently; your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz. We look forward to assisting you with your next purchase. If there is anything we can assist you with kindly contact us on 039 682 0962.

Kind regards
Online Team

Rated 4 out of 5 stars

I love the shoes no complaints

I love the shoes no complaints

July 1, 2026
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently; your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz. We look forward to assisting you with your next purchase. If there is anything we can assist you with kindly contact us on 039 682 0962.

Kind regards
Online Team

Rated 1 out of 5 stars

Taylor youth must have size 7&8 we love…

Taylor youth must have size 7&8 we love this shoe,and make it avaliable to much retailors

July 1, 2026
Unprompted review
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback.

Our youth sizes currently only go up to a size 5. We appreciate your suggestion to extend the range.

If there is anything we can assist you with kindly contact us on 039 682 0962.

Kind regards
Online Team

Rated 5 out of 5 stars

I have no complaints at all i loved the…

I have no complaints at all i loved the shoes i bought.

June 27, 2026
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently; your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz. We look forward to assisting you with your next purchase. If there is anything we can assist you with kindly contact us on 039 682 0962.

Kind regards
Online Team

Rated 5 out of 5 stars

Great prices

Great prices, amazing quality product.Very good service

June 25, 2026
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently; your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz. We look forward to assisting you with your next purchase. If there is anything we can assist you with kindly contact us on 039 682 0962.

Kind regards
Online Team

Rated 5 out of 5 stars

The delivery it's so fast within 5…

The delivery it's so fast within 5 working days

June 1, 2026
Brandz logo

Reply from Brandz

Good day

Thank you for shopping with Brandz.

Thank you so much for your wonderful review! We're delighted to hear that you were impressed with our quick delivery.

If there is anything we can assist you with kindly contact us on 039 682 0962.

Kind regards
Online Team

Rated 1 out of 5 stars

My return is still where I dropped of…

My return is still where I dropped of for weeks now

June 1, 2026
Brandz logo

Reply from Brandz

Good morning,

Thank you for bringing this to our attention, and we apologize for the delay with your return.

We understand your frustration and have already requested feedback from the courier regarding the status of the parcel, as it appears to have remained at the drop-off location longer than expected.

We are actively following up on this matter and will provide an update as soon as we receive more information from the courier. Thank you for your patience and understanding.

We have communicated to you via email as well.

If there is anything we can assist you with kindly contact us on 039 682 0962.

Kind regards,
Online Team

Rated 1 out of 5 stars

The delivery has a pickup point which…

The delivery has a pickup point which is far even when you paid for the courier. They must change the courier services they're currently using, because the car doesn't deliver directly to our house address at the expense of us.

June 1, 2026
Brandz logo

Reply from Brandz

Good day

Thank you for shopping with Brandz.

Thank you for your feedback. We're sorry to hear that your delivery experience did not meet your expectations.

We would like to clarify that your order was sent via a door-to-door courier service with Courier Guy.

If there is anything we can assist you with kindly contact us on 039 682 0962.

Kind regards
Online Team

Rated 5 out of 5 stars

The delivery was quick and watsup…

The delivery was quick and watsup queries responded promptly really impressed and definitely buying from again , shout out to the lady responding to msgs she is so effecient always

June 11, 2026
Unprompted review
Brandz logo

Reply from Brandz

Good day

Thank you for shopping with Brandz.

Thank you so much for your wonderful review! We're delighted to hear that you were impressed with our quick delivery and prompt WhatsApp support. We truly appreciate your kind words and are especially grateful for your recognition of our team member—she'll be thrilled to hear your feedback. Thanks for choosing us, and we can't wait to assist you again soon. 💙

If there is anything we can assist you with kindly contact us on 039 682 0962.

Kind regards
Online Team

Rated 5 out of 5 stars

I got what I ordered and the quality of…

I got what I ordered and the quality of the shoes is so certifying.. I’m happy with my order

May 28, 2026
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently; your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz. We look forward to assisting you with your next purchase. If there is anything we can assist you with kindly contact us on 039 682 0962.

Kind regards
Online Team

Rated 5 out of 5 stars

This was honestly the first thing i…

This was honestly the first thing i heard of the store and took the risk, though i was sceptical throughout but they delivered 😫🔥🥰Should have seen the excitement on my face when i got my pargo sms and my package arrived 😩🔥🔥🔥The quality?😭🔥And it was so fast, ordered on Friday and got my package on Tuesday 🥹🤭talk about being reliable ♥️Definitely coming back and recruiting 🔥🔥

June 1, 2026
Brandz logo

Reply from Brandz

Good day

Thank you for shopping with Brandz.

Thank you so much for your amazing review! ❤️ We're thrilled that you took a chance on us and even more excited that we were able to exceed your expectations. Seeing customers happy with both the quality of their order and our delivery service is exactly what we strive for. 😊

We're glad your package arrived quickly and that the Pargo SMS brought a little extra excitement! 🎉 Thank you for your trust, support, and for recommending us to others—it truly means a lot. We can't wait to have you back for your next order! 🔥❤️

If there is anything we can assist you with kindly contact us on 039 682 0962.

Kind regards
Online Team

Rated 5 out of 5 stars

Your service is 100% good but your…

Your service is 100% good but your promise on free delivery is not make sure you over charge

May 28, 2026
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

To clarify, our free delivery offer applies to orders (above R1000) collected via a PARGO pickup point, as indicated on our website. Orders delivered directly to a home or physical address are subject to a delivery fee of R130. We appreciate your support and hope this clears up the misunderstanding.

Kindly contact us on 039 682 0962 so we can assist you further with your enquiry.

Kind regards
Online Team

Rated 1 out of 5 stars

The return policy it’s unrealistic and…

The return policy it’s unrealistic and the delivery method

May 27, 2026
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

We have tried contacting however we were unsuccessful. Kindly contact us on 039 682 0962 so we can assist you further with your enquiry.

Kind regards
Online Team

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