Brandz Reviews 

607
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently share that their online purchases arrive remarkably quickly and safely, praising the efficient courier service alongside very clear and helpful tracking updates provided throughout the journey. Shoppers consistently express deep satisfaction with the exceptional product quality, great pricing, and the overall friendly and professional support provided by the staff members. However, some people mentioned that order processing and shipping times could occasionally take significantly longer than initially anticipated by buyers. A few other people also felt that certain online product descriptions could be much clearer, which occasionally led to minor sizing or item selection mistakes.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, noting that packages arrive much faster than... See more

Product

Customers had positive experiences with product, often praising high quality items, correct sizing, and fast... See more

Order

Customers consistently note positive experiences with order fulfillment, highlighting fast delivery times,... See more

Service

Consumers find service to be positive, highlighting superb delivery, quick communication, and friendly staff.... See more

Quality

Clients share positive opinions on quality, consistently highlighting high satisfaction with their purchased... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Maeshree made me feel like the most important person on this planet when I needed a shoe only their store had and they were 600 plus kilometres away but it reached me in one working day. Absolutely am... See more

Company replied

Rated 5 out of 5 stars

Excellent 👌 Reception Transparency and update On Point 👌The Product I ordered is not Replica unless disclosed 🤝 I would really love to order more! IAM HAPPY WITH MY ORDER AND COURIER SERVICE 👌... See more

Company replied

Rated 5 out of 5 stars

This was honestly the first thing i heard of the store and took the risk, though i was sceptical throughout but they delivered 😫🔥🥰Should have seen the excitement on my face when i got my pargo sms... See more

Company replied

Rated 5 out of 5 stars

Excellent Delivery Service Product is great & right shoe size Thank You BRANDZ....Much Appreciated...Will Shop again some time...THANK YOU FOR THE WONDERFUL SERVICE.

Company replied


Company details

  1. Clothing Store
  2. also in
  3. Jeans Shop
  4. Men's Clothing Store
  5. T-Shirt Store

Written by the company

Leading Branded Footwear and Clothing Fashion Retailers. 👌Branded footwear & clothing 🚛We deliver 🛍️Shop Online or on Whatsapp


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

607 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(607)

171 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The quality is good👍

The quality is good👍

November 6, 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 5 out of 5 stars

I received my product earlier than…

I received my product earlier than expected! And outstanding friendly service from Brandz Staff!

November 5, 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 1 out of 5 stars

I was in theFrustration with Website Navigation and Incorrect Purchase mens section of your site

I was browsing in the men’s section of your site, and when I clicked what I assumed was an additional filter to select the brand I wanted, it redirected me to the brand section and dropped the men’s category entirely. As a result, I unknowingly purchased kids’ shoes — “Old Skool Boys Vans” — thinking “Old Skool Boys” referred to the style, not that they were for children.

The product description should make this much clearer. Now I’m expected to pay R160 to return them, which feels unreasonable given the confusion was caused by poor site design. To be honest, my first (and likely last) experience with Brandzz has been quite disappointing.

November 5, 2025
Brandz logo

Reply from Brandz

Good day

Thank you for shopping with Brandz.

We appreciate your feedback and your review is greatly appreciated.

On our website you can shop either by gender/brand or item. When selecting an item it does state if its infants/boys/youths or men.
The description on this item also states "Ideal for boys who love to stay active". You mistakenly chose the incorrect one, a human mistake. We supplied as per your order request and we cannot be held accountable for the human error as all relevant information is posted on our website pertaining to the item.

Thank you,
Brandz Online Team

Rated 5 out of 5 stars

Fast delivery and very efficient…

Fast delivery and very efficient communication.
I was however dissapointed that the colour shoe i wanted that was advertised,was not available.I opted for a different colour instead.
Quality is great.
Thank you very much!

November 4, 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 5 out of 5 stars

The happiest Girl in Durban

From. Order processing to order delivered the experience was very smooth and professional. I got my order within 3 working days and God I love my shoes. Thank you Brandz

November 4, 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 5 out of 5 stars

Funny how i thought it wasn't real

Funny how i thought it wasn't real, i just took my chances but i have received my parcel and to be honest I'm really happy with the service,, what threw me off a bit was when i had to write my home address for delivery and paid for it then I'm told that I'm supposed to select a collection point.. Why then was i required to write my home address and pay for delivery?... But other than that I'm happy

October 20, 2025
Unprompted review
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you, your review is greatly appreciated. We use PARGO as our designated courier service and they deliver to the closest pick up point to your address, hence requesting your address. In order t get it to the pick up point it has to be delivered there. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 5 out of 5 stars

Excellent service

The experience with the Uniform Connection was excellent from start to finish, thanks to one of their employees whose name I am not mentioning in order to protect her privacy but I am willing to share the name with the company if asked to do so. We received excellent advice and our emails were responded to efficiently and timeously. We were not the easiest of clients, but she was always patient and helpful.


October 3, 2025
Unprompted review
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz / Uniform Connection strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 4 out of 5 stars

Thank you so much

Thank you so much. We have received our parcel. We are amazed with your customer service!
The courier guy too (Lindo), was very helpful, professional and kind.

August 5, 2025
Unprompted review
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 5 out of 5 stars

Efficient service

Quick, efficient and incredible service. First time using them, my order was confirmed soon after placing it, got progress updates via WhatsApp within 48hrs, contacted for my preferred mode of receiving my parcel (via Pargo or home). Communication, communication, communication throughout. Keep up the incredible service standards please🙏🏾

June 14, 2025
Unprompted review
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 5 out of 5 stars

Excellent

Looking forward to buy again 100% gud

May 28, 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 5 out of 5 stars

I really Love What I bought

I really Love What I bought. It’s vety nice and comfortable. 👌🏽❤️👌🏽

May 26, 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 5 out of 5 stars

Ill complain about the 10 day waiting…

Ill complain about the 10 day waiting but this time apund within 4 days my oder was on my hand .thanks alot please keep up everything genuine and good quality 🙏

June 11, 2025
Unprompted review
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 1 out of 5 stars

My delivery took way longer than any…

My delivery took way longer than any other online store I've bought. Why do one pay delivery fee, when they don't deliver at my place. Apparently I have to fetch it somewhere. Pathetic

June 11, 2025
Unprompted review
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback. We use a delivery service called PARGO, which delivers to a pick up point, which allows you 8 days to collect. As with door-to-door should you not be available, the courier may not necessarily come to deliver again.

We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz and we look forward to assisting you in the future.

Kind regards
Online Team

Rated 5 out of 5 stars

Complaining about non delivery

Complaining about non delivery

Well the company offers beautiful products.. however they couldn't deliver at my door which is bad and I had to use my money again to collect the parcel.

May 27, 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback. We use a delivery service called PARGO, which delivers to a pick up point, which allows you 8 days to collect. As with door-to-door should you not be available, the courier may not necessarily come to deliver again.

We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz and we look forward to assisting you in the future.

Kind regards
Online Team

Rated 5 out of 5 stars

My experience with this company is excellent

My experience with this company is great they deserve 5 stars

May 26, 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 5 out of 5 stars

Service

Was little bit worried about my order and I had to send an email, response was good and I received mails regarding my parcel service was good

May 28, 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 5 out of 5 stars

The service was top notch don't have…

The service was top notch don't have any complain just waiting patiently for my parcel which the courier has already confirmed it's with them meaning that it should be reaching out to me tomorrow (Thursday)

May 28, 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 5 out of 5 stars

I once ordered at bash my order took…

I once ordered at bash my order took time to arrive they even returned my money so I appreciate brandz for their service it is good I wish it could be like in my future purchases at brandz

May 27, 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 5 out of 5 stars

You guys did well

You guys did well , the corier guy was marvelous and perfect , the product , the quality...you the best

May 27, 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback and we are glad our team was able to assist you efficiently, your review is greatly appreciated. We at Brandz strive to provide the best service and quality products.

Thank you for shopping with Brandz.

Kind regards
Online Team

Rated 5 out of 5 stars

The careline.

The careline.

May 27, 2025
Brandz logo

Reply from Brandz

Good day

We appreciate your feedback , however we are unsure about your review as not much information is given.

Thank you for shopping with Brandz.

Kind regards
Online Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look