Cold Plunge Barrel, Great product and outstanding support. After 3 years of near daily use, the Brass Monkey team—especially Dean—has been consistently helpful with chiller resets and maintenanc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Top class customer service ! We have had our ice bath a year. Yesterday a server issue for a few hours was dealt with and resolved rapidly! Fantastic British company !
Company replied
Maciej did a brilliant service on our barrel … efficient and friendly, he went above and beyond
Brass Monkey are the best ! That simple. Customer service more like a cold water concierge meets guru meets the nicest and most thoughtful people. Clearly hugely passionate about what they do. Brillia... See more
Company replied
Company details
Written by the company
Brass Monkey exists to support you in your wellbeing journey, in becoming the healthiest and happiest version of yourself, with the knowledge and tools to constantly improve, set goals, embrace change and connect your mind and body to live a life by your own design. Everything that we do is with intention of helping you to develop a purposeful and persistent wellbeing and cold training practise, because that’s what matters.
Contact info
Unit 25, Street 6 South, Thorp Arch Trading Estate,, LS23 7FD, Wetherby, United Kingdom
- +44 113 328 0720
- hello@brassmonkey.co
- brassmonkey.co.uk
Great customer service
Maciej did a brilliant service on our barrel … efficient and friendly, he went above and beyond
April 15, 2026
Unprompted review
Top class customer service
Top class customer service ! We have had our ice bath a year. Yesterday a server issue for a few hours was dealt with and resolved rapidly! Fantastic British company !
March 17, 2026
Unprompted review
Reply from Brass Monkey Health
Thank you so much for your kind feedback about the support from our team. We really appreciate you taking the time to share your thoughts, and it means a lot to us. We will be sure to pass your comments on to the team.
Brass Monkey are the best
Brass Monkey are the best ! That simple. Customer service more like a cold water concierge meets guru meets the nicest and most thoughtful people. Clearly hugely passionate about what they do. Brilliant product, brilliant after care.
February 11, 2026
Unprompted review
Reply from Brass Monkey Health
Thank you for your wonderful review. We really appreciate your support and kind feedback
Very happy with my purchase!
Very happy with the dip coat I purchased! Looks great and arrived promptly.
January 16, 2026
Unprompted review
Reply from Brass Monkey Health
Thank you for your feedback, we are delighted you are enjoying your new product!
Awesome team- super helpful
The whole team was incredibly helpful and quick to respond to any issues. They constantly kept me updated, explained everything clearly, and were always polite and eager to help.
December 23, 2025
Unprompted review
Reply from Brass Monkey Health
Hi Brett - Thanks for the wonderful feedback! We’re glad you had a great experience.
Great Support
I had an issue with my ice bath and Martin was incredibly quick to respond and very helpful. He explained everything clearly and helped get it fixed fast. I’ve always had a good experience with Brass Monkey and the support has been great throughout.
December 19, 2025
Unprompted review
Reply from Brass Monkey Health
Hi Anna
Thank you so much for your kind feedback. We’re delighted to hear you speak so highly of our brand!
Team Brass Monkey
Brass Monkey baths are undoubtedly one…
Brass Monkey baths are undoubtedly one of the best baths in the world. The customer service is also 5* Izzy and Martin have been amazing.
December 15, 2025
Unprompted review
Reply from Brass Monkey Health
Hi Tony - Thank you for taking the time to leave such a positive review! We’re always here to help and support our customers.
Perfect customer / technical support
I would like to highlight the incredible customer / technical support your company has provided to us for setting up the ice bath. In detail I would like to note the tremendous and timely assistance of Ms Carly Bell and the rest of the team. Without your immediate feedback, monitoring and guidance, we would not have been able to operate the bath in such sort time.
December 13, 2025
Unprompted review
Reply from Brass Monkey Health
Thank you for the kind feedback—it’s wonderful to hear that our customers feel well looked after.
Absolutely love my new sweater
Absolutely love my new sweater! The quality is excellent, the fabric feels soft and cozy, and the fit is perfect. It arrived quickly and looked even better than expected. Highly recommend!
December 9, 2025
Unprompted review
Reply from Brass Monkey Health
Thank you for taking the time to leave such a positive review!
Cold Plunge Barrel
Cold Plunge Barrel,
Great product and outstanding support. After 3 years of near daily use, the Brass Monkey team—especially Dean—has been consistently helpful with chiller resets and maintenance. A chiller part was replaced smoothly, with useful tips shared. Highly recommended.
November 3, 2025
Unprompted review
Reply from Brass Monkey Health
Hi Steve, Thank you so much for your feedback! It’s great to hear that our team is providing excellent service. We’re especially thrilled to hear that Dean went above and beyond to support you—your kind words will definitely be passed along to him.
Team Brass Monkey
The help was fantastic
The help was fantastic , very good customer service and after care
November 25, 2025
Unprompted review
Reply from Brass Monkey Health
Thank you Daniel for taking the time to share your experience! Your satisfaction is our top priority.
Would highly recommend
Would highly recommend, A1 from start to finish . Thankyou Team Brass monkey
November 17, 2025
Unprompted review
Reply from Brass Monkey Health
Thanks for the wonderful feedback! We’re glad you had a great experience.
Professional and Friendly
The team at Brass Monkey were both professional and friendly. From start to finish we felt looked after and on completion the after care was excellent.
November 10, 2025
Unprompted review
Reply from Brass Monkey Health
Thank you so much for your wonderful review!
We truly appreciate you taking the time to share your experience. Feedback like yours means a great deal to our team — it not only motivates us, but also helps other customers feel confident in choosing our business.
Your support makes a real difference. Reviews help us grow, improve our services, and continue delivering the best possible experience. We’re grateful to have customers like you and look forward to serving you again in the future!
Regards
Nick Johnson
Head of Customer Experience
Amy was great to deal with!!
Amy was great to deal with, helped problem solve all of our issues. Highly recommended!
October 28, 2025
Unprompted review
Reply from Brass Monkey Health
Thank you so much for your positive review! We’re thrilled to hear about your great experience with Amy. We truly appreciate your feedback and are glad their support made a difference. We’ll be sure to share your kind words with the team!
Outstanding company to work with
I have only needed support with the product twice, once was user error and one time for a replacement part. The support is absolutely outstanding everytime. From Izzy in Support to James the engineer it is just a joy to deal with them.
June 27, 2025
Unprompted review
Reply from Brass Monkey Health
Hi Peter,
Thank you so much for taking the time to share your experience! We’re thrilled to hear that our support team could assist you effectively. Our team works hard to provide timely and helpful service, and it’s wonderful to know that effort made a difference for you.
We truly appreciate your feedback and look forward to continuing to support you in the future!
Best regards,
The Brass Monkey Team
Our company is still awaiting delivery
Our company is still awaiting delivery of our ice bath, despite having made payment in March 2024. Brass Monkey refuses to issue a refund, citing its refund policy, even though the product has not been delivered and is not in the production line—circumstances that clearly fall outside the scope of its so-called policy. Unfortunately, we now have no choice but to involve our solicitor. We strongly advise against purchasing an ice bath from them.
February 19, 2025
Unprompted review
Reply from Brass Monkey Health
As per our previous requests on multiple occasions please contact us to discuss this matter further. Our customers are always our number one priority. Thank you
A great experience
A great experience. I’m so happy with my bath - the best in the business !!
February 4, 2025
Unprompted review
Reply from Brass Monkey Health
"Thanks for your kind words! We’re thrilled to hear you had a positive experience and truly appreciate your feedback."
Izzy was the ultimate progressional
Izzy was the ultimate progressional. Problem was resolved swiftly and efficiently. Super awesome service! Thank you
December 23, 2024
Unprompted review
Reply from Brass Monkey Health
Thanks so much Stephen for taking the time to leave us a 5-star rating – it’s much appreciated!
Outstanding product and customer service
Outstanding product and customer service. If you're serious about improving your mental and physical resilience, there's nothing on the market that can touch this product. The product quality, reliability and usability is second to none.
December 1, 2024
Unprompted review
Reply from Brass Monkey Health
Thank you for your 5-star review John. Your kind words about our service and our product are very much appreciated. Reviews like this keep us motivated to continue doing what we are doing and we are so happy to hear that you had a great experience!
The only Cold plunge you’ll ever need
The excellent, professional customer service. Every question I had regarding my purchase has been answered within a few hours.
On the day of delivery a 2 man team took their time in setting the unit up and going through every part of the set up process.
There was a slight problem with my Plunge. I emailed them that night, the very next morning i had an Engineer called Jack come over and fix the issue.
Jack also took his time in explaining things and left once I was satisfied with everything.
As a company, you can’t foresee every problem that may arise but what you can do is make sure you’re able to be on the end of the phone/email and rectify the problems and Brass Monkey do just that!!
It was the exact customer service I’d expect from a quality company.
November 28, 2024
Unprompted review
Reply from Brass Monkey Health
Thank you Mike for your kind words. We are always here for our customers when support is required.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.