Brasty.co.uk Reviews 

29
•
TrustScore 4 out of 5

3.9

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Rated 4 out of 5 stars

No issues ordering. Website good. Very cheap prices compared to other shops. Only issue was delivery which took almost 2 weeks from ordering to delivery. Not a massive problem for me.... See more

Company replied

Rated 4 out of 5 stars

I placed my order with Brasty and I was a little sceptical at first but after receiving my order 1½ weeks later I was pleasantly surprised. Also it was (for me) the best price I could find on the... See more

Company replied

Rated 3 out of 5 stars

I have left five star reviews for this company but now they are becoming annoying. 1. They have a website which has not allowed you to place orders "due to technical reasons" for over two weeks. T... See more

Rated 5 out of 5 stars

Second time I have used this company. Pleased on both occasions with packaging and delivery. Slight delay second time but during lockdown so still brilliant service.

Company details

  1. Watch Store

Information provided by various external sources

Genuine watches, perfumes and cosmetics at the lowest prices. In our online shop you will finde your favorite accessories!


Contact info

3.9

Great

TrustScore 4 out of 5

29 reviews

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3.9

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(29)

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Rated 4 out of 5 stars

No problems for me

I placed my order with Brasty and I was a little sceptical at first but after receiving my order 1½ weeks later I was pleasantly surprised.

Also it was (for me) the best price I could find on the net, the staff seemed friendly/easy to deal with so all in all I am a happy customer.

What you have to bear in mind with reviews, is sometimes things don't always work out for some people, anyway this is my experience with this company and with that said I will use again.

September 24, 2019
Unprompted review
Brasty.co.uk logo

Reply from Brasty.co.uk

Dear Bert,
Thank you for your positive review and confidence in our e-shop. We firmly believe that we will not disappoint you in the future either.
Have a nice day!
Team Brasty

Rated 5 out of 5 stars

After ordering mk watch,looked at…

After ordering mk watch,looked at reviews and thought what have I done,I can honestly say communication and delivery within 4 days was first class and cannot fault the service,

August 18, 2019
Unprompted review
Brasty.co.uk logo

Reply from Brasty.co.uk

Dear Chris,
Thank you for your time spent on this very positive review. Your satisfaction is always our priority.
Best regards.
Team Brasty

Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs, plenty of much much better suppliers out there. Ordered 3 watches from 3 different suppliers. 2 came within 48 hours, I'm now into week 3 with this company, having to chase every single day, they occasionally reply with the same question and then ignore you again. Still no item, no contact, money gone.

June 26, 2019
Unprompted review
Brasty.co.uk logo

Reply from Brasty.co.uk

Dear Steven,
We apologise for this inconvenience.
We did our best to answer to your request, but unfortunately we depend on the delivery company. Courier didn't manage to deliver your parcel for some reason which we don't know, and the parcel came back to us. We can see in our system that your payment was refunded right away. It’s not only on us but also delivery company plays a big part in our service. This was very unfortunate situation and we are very sorry. Our goal is to have satisfied customers and because we are beginners and still learning we are doing our best to improve the services.
Team Brasty

Rated 1 out of 5 stars

whatever happens do not trust brasty!!!

whatever happens do not trust brasty!!!
I ordered what was meant to be a present for my brother to come before his birthday. it didn't. then I asked someone and he says oh it will tommorow or after weekend so I patiently waited and nothing. not only was it a week later as they claim 3 days delivery but when I tried to reach out on how disappointed I am and wanted a refund they sent an automated email and till day no one has acc given me a refund back. its now the 2nd week what business does this??? before they were picking up the phones and now all of a sudden there's no one picking up since I've been complaining. It's unacceptable I will harass them because I spent near enough £200 and no refund... never had this experience elsewhere next time I'm just going to do my research before buying. AVOID BRASTY AS MUCH AS YOU CAN.

June 12, 2019
Unprompted review
Brasty.co.uk logo

Reply from Brasty.co.uk

Dear Atika,
Please accept our deepest apology about this situation. Believe that we are really sorry that communication was not as you expected. Most probably we had some technical issues. Also we did our best to answer to your request, but unfortunately we depend on the delivery company. They always offer us presumably date of delivery. It was very unfortunate situation and we will make sure that it won't happen again. Our goal is to have satisfied customers and because we are beginners and still learning we are doing our best to improve the services. Once again we apologize for this inconvenience.
Team Brasty

Rated 1 out of 5 stars

Default Michael Korrs watch

I had 2 problems with A Michael Korrs watch which was hardly worn . I had to pay to get it sent back but as I found out this company is in the Czech Republic and so I had to pay £10 to get it sent. I was then told it was very badly damaged (it had never been dropped or even banged) and that it would cost me between 20 and £60 to get it repaired and sent back, so inc. the £10 I paid - it could be £70. I explained that there was a problem with the strap which I was told by a watch repairer to get it sent back as that would come under warranty, it's a problem that can happen with these watches but not for a year or 2 and then the dial suddenly stopped working so I could no longer change the time etc. This was a very expensive present but it's useless and I believe if I pay all this money to get it repaired I will just be throwing good money after bad. Really unhappy!

December 9, 2018
Unprompted review
Brasty.co.uk logo

Reply from Brasty.co.uk

Dear customer,
We are sorry for this inconvenience. Procedures in case of claims and returnes are available on our website at terms and conditions.
It was very unfortunate situation and we will make sure that it won't happen again.
Team Brasty

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