BrawBand Reviews 360

Been with Brawband for over a year now as I wanted to support local Scottish businesses over big corps despite them costing a bit more, but unfortunately I can't recommend them due to how poor their customer service is, providing no help, incredibly delayed responses and going so far as to suggest I'm either a liar or incompetent.

Received an email about internet outages on Thursday, was 'fixed' a few hours later but I was still experiencing issues with my internet being very unstable, dropping out every 30-60s to the point I couldn't do any Teams calls while working from home.

Customer services refused to provide any assistance suggesting it must be an issue with my home setup (which hasn't changed in a year), eventually saying I need to only have a single device with a 1gb connection connected via ethernet and run speed test - a faff but I did it, confirmed what I had done and sent them a screenshot showing my speeds are very slow.

They then proceeded to ignore this (and follow up emails) for 6(!) days, before responding that I must have used a device without a 1gb port over wifi (why would the port matter if I used wifi...?), effectively calling me either a liar or incompetent, and they're not going to acknowledge any issue "the service itself is nice and stable".

Problem still unresolved at this time, but I plan to leave this dreadful company as soon as I'm able and go with a company that respects its customers.

Very smooth changeover

Really great, service makes it even better - especially Andrew Parker!

Fast response and solve of any problems you got. Always working. Fast speed

Great service great Internet as well

Fast and efficient install, installers were polite and cleaned up after themselves.

Great service efficient and connectivity 100% better than previous supplier

Brawband - Great Broadband company to deal with, left Virgin media after 30 years as Virgin customer service is -zero and having to call Virgin up to literally*beg* for reasonable costs is just beyond belief.

Called up Brawband and spoke to Andy with various queries before committing to a 2 year deal which he answered honestly and provided me with all information that I required. With Virgin, I literally could not get Internet upstairs so Andy advised me to get the pod extender BUT if upon getting Internet installed to check if I could get Internet upstairs (which I could with zero hassle whatsoever) then I could return the pod at no expense to me.
I did indeed call Andy back to explain that I didn't need the pod and he immediately arranged a return for me and when call ended,I was sent an email to say the return process had begun.
It is so good to actually call up and get to speak to someone knowledgeable and helpful within the UK and will most certainly be recommending Brawband to all and sundry.
Well done Brawband, you have a great staff member (Andy) who provides great Customer service.
Virgin media - take note of a truly good business model (Brawband)!

The WiFi was set up in under twenty minutes with no mess left behind and engineers were polite

Easy to understand contract and set up. Turn around time for installation was quick and easy

they always keep you up to date with any maintenance in your area but never been let down with my connection.Were very helpful on day of installation would recommend this this broadband service to anybody

Our experience of Brawband was okay but there appeared to be a connection missing which was a bit of a nuisance. Otherwise all good.

I've had Brawband for around a year now. I had a couple of speed issues, so any time I called, got either Ja early days, the latterly Andrew. Their customer care is superb. Really refreshing these days, proper care and attention. New equipment and quick responses etc. Turns out, one of my Cat 5e leads had a small nick, so after changing that, I'm up to 750mbps. Honestly, one of the best companies I've dealt with.

AVOID !! This doesn't even support my sky properly ! Wait while your programme is loading !! Enrages me no end.🤬I thought supporting a Scottish business was a good idea. Brawband is the worst !

Great servicej
Job done in fast time

Everything was easy and straightforward from ordering to installation.

Fantastic service. Consistently fast and reliable broadband connection in a heavy internet use household. Never any issues, and any disruptions were communicated and swiftly rectified. Customer service was excellent with fast response to queries. Used this service for a few years until recently where we have moved to a location not covered. Highly recommend Brawband.

Excellent service provided throughout the changeover, which went smoothly workout any hitches.

The two queries I had after the changeover were dealt with quickly and efficiently, I would easily recommend Brawband to anybody looking to change their provider

All went as planned, with no break to my Internet connection. Everything appears to be working fine. Would have no problem recommending Brawband.
Only downside I had agreed 1touch change over with my last provider but Brawband didn't seem to know about this, so having problems with last provider