We are a small candy manufacturer that wanted to increase our E-commerce sales. The Brax.io Account Manager and Customer Success Manager worked with us to design advertising campaigns to better un... See more
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We've had at least six teams on this engagement. Every team acknowledged that the previous team did not deliver. The very first launch was delayed 30 days and almost every deliverable by the teams... See more
Company replied
Unsolicited spam with no means to tell them to stop aside from the generic (and incredibly untrustworthy) "P.S. If you don't want to hear from me again, please let me know." Multiple spam email... See more
Company replied
Harassing emails that come across as spammy. Are they a scam? They are training their employees that a pushy way of gaining clients is the right way to do it in today's market. They have not learned a... See more
Company replied
1.8
Poor
38 reviews
Replied to 44% of negative reviews
Typically takes over 1 month to reply
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Spam company
Spam emailed me 5x within the span of two weeks, no respect or ethics and just spam. Do not trust.
January 27, 2026
Unprompted review
Reply from brax storing
Hi Aleksander,
Thank you for bringing this to our attention, and we sincerely apologize for any frustration caused by receiving unwanted emails.
We take communication preferences and email compliance very seriously, and our intention is never to send messages that feel excessive or unwelcome. We would like to investigate this immediately and ensure your address is removed from all future outreach.
Please contact us at retention@wishpond.com, and we’ll take care of this right away.
Kind regards,
The Wishpond Team
Horrible
Horrible. Do not send them your money. The glasses I purchased were not as advertised. They guarantee a refund but that is a joke
January 12, 2026
Unprompted review
Reply from brax storing
Hi Mark,
Thank you for sharing your feedback. We’re sorry to hear about your experience.
However, it appears your review may relate to a product purchase, and Wishpond is a marketing and lead-generation software platform — we do not sell physical products such as glasses. It’s possible this review may have been posted on the wrong company page.
If you were intending to reach us for any reason, please feel free to contact retention@wishpond.com, and we’d be happy to assist or point you in the right direction.
Kind regards,
The Wishpond Team
I never worked with them
I never worked with them, but they don't stop spamming me with email.
Not to mention it's illegal in Canada.
They have no phone number.
According to Linkedin they have no employess.
Sounds like a scam be careful.
December 3, 2025
Unprompted review
Reply from brax storing
Hi Warren,
Thank you for bringing this to our attention, and we’re sorry for any frustration caused by receiving unwanted emails.
We take email compliance and consent very seriously and never intend to send communications to anyone who does not wish to receive them. We’d like to immediately investigate how your contact information was added and ensure you’re removed from all future communications.
Please email us at retention@wishpond.com, and we’ll take care of this right away.
For clarity, Wishpond is a legitimate marketing platform serving businesses globally, and we’re always happy to address any concerns directly.
Kind regards,
The Wishpond Team
We have no reason to be dissatisfied
We have no reason to be dissatisfied: all the information arrives on time and in full. We receive answers to all our questions promptly and
comprehensively!
November 25, 2025
Unprompted review
Reply from brax storing
Hi Alex, thank you for your feedback!
We’re thrilled to hear that you’re satisfied with the timely information and support you’ve received.
Providing prompt and comprehensive assistance is always our goal.
Kind regards,
The Wishpond Team
Can't run their own campaigns
So.The same person from Brax has written to me 5 times saying he can help my business grow bigger. I said we don't want to grow bigger, and that he hadn't got my business name right, and to take me off their spam list. 5 times, no response just more 'can we talk' emails. And this is what they are supposed to be good at! Later... they asked me to edit this review, interesting that they wouldn't respond every time I asked them to stop contacting them, as soon as I posted the name of the person writing to me... then they could reply. Tells you a lot about them.
September 16, 2025
Unprompted review
Reply from brax storing
Hi Ian,
Thank you for sharing your feedback. We sincerely apologize for the repeated emails and any frustration this has caused. This is not the experience we aim to provide, and we’d like the opportunity to address your concerns directly.
Please email us at retention@wishpond.com
so we can resolve this matter and ensure your preferences are respected moving forward.
Kind regards,
The Wishpond Team
Herma was a pleasure to work with.
Herma was a pleasure to work with.
August 5, 2025
Unprompted review
Does not follow Canadian anti-spam…
Does not follow Canadian anti-spam laws. I recommend anyone else receiving unsolicited emails from them to make a complaint. Looks like they've been doing this to a lot of people which is entirely unacceptable.
July 14, 2025
Unprompted review
Absolutely horrific spammers
Absolutely horrific spammers! I haven't used their service and will not, but let me just advise anyone considering them; their prices are 100% improbable if you are to get the service promised. Let's take their basic plan. Imagine, you spend $10,000 per month on advertising and ONLY spend $199 on the agency to manage the whole thing. As someone who's been in the space for over a decade, this is an impossible scenario. Agencies like this rely on a constant churn of clients - hence the incessant spamming. If they were any good, they wouldn't need to spam potential new clients, because they'd be overwhelmed with work for exitsing clients. Ignore my advice at the expense of your bottom line.
July 1, 2025
Unprompted review
Their Marketing Lead to $0 sales in over 6 Months
We paid this group a lot of money for their services, and this lead to ZERO sales. They consistently were late getting projects completed. There were always errors in the graphics they created. Many times, links in the ads did not work. STAY AWAY FROM THESE PEOPLE!!!
June 19, 2025
Unprompted review
They keep spamming e-mails.
June 8, 2025
Unprompted review
Email Spam
Been spamming my emails for the last year trying to market something unrelated to my website
May 17, 2025
Unprompted review
Harassing me with unsolicited emails…
Harassing me with unsolicited emails about my shopify store. My contact page clearly states to not do this. They then started getting frustrated when i didn’t respond. Appalling.
March 24, 2025
Unprompted review
Spammers of the worst kind
Despite no interaction with this company ever, they continually spam my email address with cold outreach marketing.
Pitiful company with no ethics, avoid at all costs.
March 20, 2025
Unprompted review
They spam people's email accounts from…
They spam people's email accounts from their websites. I did not ask for their help or provide a lead to them.
March 4, 2025
Unprompted review
spam emails because you can't generate…
spam emails because you can't generate real leads... LMAO. get a life
January 23, 2025
Unprompted review
Reply from brax storing
Hi Reuben,
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by our outreach. Our intent is to connect with organizations that may benefit from our services, but we understand that our communication may not have been relevant to your foundation in this case.
To ensure you are removed from our contact list, please reach out to us at csm@wishpond.com with the specific email addresses or domains you'd like us to exclude. This will help us prevent any further unwanted contact. Additionally, I have requested more information from you on Trustpilot to help identify your contact details.
We appreciate your patience and your feedback, which helps us improve our processes. Please let us know if there's anything else we can do to assist.
Best regards,
Reply from brax storing
Hi Yunus],
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by our outreach. Our intent is to connect with organizations that may benefit from our services, but we understand that our communication may not have been relevant to your foundation in this case.
To ensure you are removed from our contact list, please reach out to us at csm@wishpond.com with the specific email addresses or domains you'd like us to exclude. This will help us prevent any further unwanted contact. Additionally, I have requested more information from you on Trustpilot to help identify your contact details.
We appreciate your patience and your feedback, which helps us improve our processes. Please let us know if there's anything else we can do to assist.
Best regards,
Nothing but spam emails
Nothing but spam emails. Would never trust this company. Obviously the reviews of people who did use them aren’t pleased.
December 20, 2024
Unprompted review
Reply from brax storing
Hi Marion,
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by our outreach. Our intent is to connect with organizations that may benefit from our services, but we understand that our communication may not have been relevant to your foundation in this case.
To ensure you are removed from our contact list, please reach out to us at csm@wishpond.com with the specific email addresses or domains you'd like us to exclude. This will help us prevent any further unwanted contact. Additionally, I have requested more information from you on Trustpilot to help identify your contact details.
We appreciate your patience and your feedback, which helps us improve our processes. Please let us know if there's anything else we can do to assist.
Best regards,
Waste of time and money
Waste of time and money. Typical company that over promises and under delivers. They said they would do all this these things to boost my sales. They did half of them in a half-ass way. It took them 2 months from when I started paying for them to get the first campaign going. It shouldn't have taken no more than 1-2 weeks. When I emailed that I did not want to renew my contract, I get ignored. They keep trying to charge me, I keep telling them I'm not renewing, they keep ignoring me. Stay away!
December 20, 2024
Unprompted review
Reply from brax storing
Hi Paulina
I’m truly sorry to hear that your experience with Wishpond did not meet your expectations. Our goal is always to help businesses succeed, and it’s clear we fell short in your case.
I’d like to investigate what happened and ensure your account is properly handled.
Please feel free to email us at naasif.abrahams@wishpond.com so we can address your concerns directly and work toward a resolution.
Constant Spam Emails
They found my shop through Shopify (I didn’t contact them) but they are completely spamming me with emails trying to get me to contact them to talk about what services they offer.
I have never contacted them, never responded to their emails. I am absolutely not interested and don’t appreciate the constant spam.
December 14, 2024
Unprompted review
Reply from brax storing
Hi Kirsty,
Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by our outreach. Our intent is to connect with organizations that may benefit from our services, but we understand that our communication may not have been relevant to your foundation in this case.
To ensure you are removed from our contact list, please reach out to us at csm@wishpond.com with the specific email addresses or domains you'd like us to exclude. This will help us prevent any further unwanted contact. Additionally, I have requested more information from you on Trustpilot to help identify your contact details.
We appreciate your patience and your feedback, which helps us improve our processes. Please let us know if there's anything else we can do to assist.
Best regards,
Won't stop spamming me with e-mails
Won't stop spamming me with e-mails. The company doesn't understand that NO means NO. They even tried to remove this review. Disgusting.
November 18, 2025
Unprompted review
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