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Online store for hair products, which is focused on hair straightening, providing the international consumers with the very best .
Brazil
3.9
153 reviews
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I am very happy with the product, it takes away any pains rapidly and the delivery was fine this time with DHL. I live in Switzerland and it takes 2-3 weeks for delivery
Reply from brazilkeratin.ch
Dear Customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for choosing our company ❤✔
I am always at your disposal to clarify any questions!
Best regards,
Pamela A.
Reply from brazilkeratin.ch
Hello, your delivery has been delayed a little, but it's on its way. Delivery is scheduled for Monday, November 11, 2024.
Thank you for your patience and we're here for any questions!
Wanessa B.
Reply from brazilkeratin.ch
Thank you for choosing us ❤✔
I'm always happy to answer any questions you may have!
Best regards
Pamela A.
They don't mention possible tax to be paid extra and the product arrived opened, half of the content was lost.
Hi team
How I can contact you ? Your email does not work ! The phone number doesn’t seem to be Swiss, how can I take to someone regarding the order I placed
Thanks in advance
Best
Anna
Great service. I’m giving four stars because of the Felps bamboo shampoo and conditioner. They smell weird, something between bad and good😄
Reply from brazilkeratin.ch
Hello, how are you?
Regarding the smell, it really depends on each person 😅
But we're happy that you are satisfied with our service, thank you very much!
We are always at your disposal!
Best regards,
Rafaela G.
Still no answer for my order,where ir is??Missing.You can write hor much you want no answer and email doesnt exist!!!!!!
Reply from brazilkeratin.ch
Hello, Julija. How are you?
My name is Larissa and I'm part of the customer relations team.
Rafaela told me about your case, but I think there was a misunderstanding, because I checked here and we contacted you by email as soon as we received your order and you replied to us about the information we were requesting.
We also informed you by email about the delay from our supplier in delivering the products that were part of your order.
All the emails were answered by you and by our team, so I believe there may have been a mistake.
We work to guarantee the best for our customers, we have several communication channels available so that we can assist as many people as possible and as quickly as possible.
I apologize if at some point we gave you the wrong impression, but I believe it was just a misunderstanding.
We remain at your disposal!
Best regards,
Larissa B.
They reply as soon as possible and are Very professional!! It's my second time buying in their store online and it's great!
Reply from brazilkeratin.ch
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
I am very disappointed I order one plus one and you send only 2 and I was waiting 4 because I pay for two kits!you should put half money back.and I pay passport control because I am from Greece.this is not professional,I pay almost 300€ to take only two Botox therapies?
Reply from brazilkeratin.ch
Hello, Georgia!
As we talked on WhatsApp, unfortunately due to an internal error it was sent only one kit, we apologize again.
But we have already sent the missing kit and you can follow up with the tracking code that we sent you!
We apologize again for what happened.
Best regards,
Rafaela G.
I ordered the Fox Gloss keratin last autumn when I was in Switzerland; it took something between 1-2 weeks (the product is shipped from Brazil) for it to be delivered which is good. Ordered it again after moving to Canada, it took only 3 (!) days, and the price was lower than on Amazon. The quality is great, it definitely does the job. Would buy again.
Reply from brazilkeratin.ch
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Rafaela G.
Reply from brazilkeratin.ch
Dear customer,
We are very happy that you are satisfied! Your satisfaction is our main goal!
Thank you for the preference for our company ❤✔
I am always at your disposal to answer any questions!
Best regards,
Danielle.
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