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Company details

  1. Freight Forwarding Service

Written by the company

Breakwell’s is a family-owned road haulage and logistics business that started in the 1960s. Over time, we have earned a reputation for the quality of service and reliability in all aspects of road transport and storage. We are proud to be the chosen carrier for many high-street fashion stores as well as high-quality products by premium manufacturers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

First time booking a groupage service…

First time booking a groupage service to the Isle of Man, Excellent customer service from start to finish, Shelley who couldn't have been more helpful and Steve giving me all the information I needed, job went so smooth, delivered when advised it would be, thank you guys and will look forward to working together again in the near future.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

An absolutely outstanding service

An absolutely outstanding service from Steve and everyone at Breakwells in bringing our bikes over to the UK from Guernsey. They couldn't do enough to help and made a very stressful situation a breeze.

I cannot recommend them enough!

Thank you so much guys, you are brilliant!

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service


Called Breakwells Transport to have 6 packages containing blinds and curtains from uk to Guernsey. Spoke to Steve and he sorted everything for me with ease 🙏great to actually still speak to a human let alone a very pleasant experienced one at that. Price was excellent too and very competitive. My packages arrived in tip top condition and on time. Would like to thank Steve and his team for a great service and will be using and recommending them to everyone too 👍

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful

Helpful, understood my problem and owned it, charming, friendly and uber efficient.
In particular I would like to commend Stacyas an outstanding exemplar and setting a standard others should aspire to.

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

The missing link found

Courier deliveries from UK to Jersey are rapidly becoming a nightmare; seems more and more companies just refuse to send to Channel Islands. Discovering Breakwells Offshore has been totally enlightening- suddenly all obstacles are lifted and the heavy freight process becomes seamless. They handle complicated paperwork effortlessly. Their attention to detail and communication are second to none, as is their determination to get the job done quickly at competitive rates. Thank you so much Steve for being so efficient and helpful concerning my two recent deliveries.

January 31, 2025
Rated 5 out of 5 stars

I recently used Breakwells Transport…

I recently used Breakwells Transport for my shipping needs, and I couldn't be more impressed! From start to finish, the service was outstanding. The booking process was simple and efficient, and the team was friendly and professional. My shipment arrived on time and in perfect condition, and I appreciated the real-time tracking updates throughout the journey.

What really stood out was their attention to detail and commitment to customer satisfaction. It's clear that Breakwells Transport values their clients and goes the extra mile to ensure everything runs smoothly. I’ll definitely be using their services again for future transportation needs and highly recommend them to others.

Thanks, Breakwells Transport, for making the whole experience seamless!

January 17, 2025
Unprompted review
Rated 5 out of 5 stars

Service excellent

Service excellent - the shipping was delayed due to the weather, but we were kept informed. Recommended.

January 6, 2025
Unprompted review
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Reply from Breakwells

Hi, Andrew,

Thank you so much for your kind review of our shipping services! We're thrilled to hear you found them excellent. We appreciate you noting that the shipping delay due to the weather was beyond our control, and we're glad that our communication kept you informed throughout the process. It is always our top priority to notify our clients about the progress of their delivery so they know exactly where their items are.

Your recommendation means a lot to us, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Excellent service

100%, excellent communication, hassle free, prompt delivery to my door, will use you again and recommend you to anyone else. Thank you very much

September 3, 2024
Unprompted review
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Reply from Breakwells

Hi, Richard,

Thank you so much for your kind words about our shipping service! We're thrilled to hear you had such a positive experience with us. Excellent communication, hassle-free service, and prompt delivery are exactly what we strive for, and it means a lot to know we hit the mark for you.

We look forward to serving you again and truly appreciate your recommendations. Thanks again for your support!

Rated 5 out of 5 stars

Moving a classic motorcycle

I purchased a classic motorcycle which was located in England and had it delivered to Guernsey. Breakwells collected it from a village in the Birmingham area and ensured that it was well protected for the trip. It was delivered to my front door in a matter of days in perfect condition. A quick and economical way of transporting the motorcycle.

November 26, 2024
Unprompted review
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Reply from Breakwells

Hi, Christine,

Thank you so much for your kind words and for taking the time to share your experience of our motorcycle delivery service! We’re delighted to hear that your classic bike arrived safely and in perfect condition. Our team takes great care to ensure vehicles are well-protected during transit, and it’s wonderful to know we met your expectations.

It was a pleasure to assist with the transportation from England to Guernsey, and we’re glad we could provide a quick and economical solution. If you ever need our services again, we’d be happy to help! Enjoy your new motorcycle!

Rated 5 out of 5 stars

Excellent service

I used Breakwells to ship a large domestic appliance from the UK to Guernsey, as it was only available from a UK supplier. Their service was swift and responsive, with fair pricing and speedy delivery. I highly recommend them and will definitely use them again.

November 4, 2024
Unprompted review
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Reply from Breakwells

Hi, Jamie,

Thank you so much for your wonderful feedback on our appliance delivery to the Channel Islands! We’re delighted to hear that you were pleased with our service and found the process swift, responsive, and fairly priced. It’s always our goal to make shipping as smooth and hassle-free as possible, and we’re thrilled we could help you get your appliance to Guernsey quickly.

We truly appreciate your recommendation and look forward to assisting you again in the future. If there’s anything else we can do for you, don’t hesitate to reach out!

Rated 5 out of 5 stars

Window delivery to Isle Of Man

Excellent friendly service happy to help where others won’t
Thank you

November 28, 2024
Unprompted review
Breakwells logo

Reply from Breakwells

Hi, Robert,

Thank you so much for your kind words! We’re delighted to hear that you had a great experience with our window delivery service to the Isle of Man. It’s always our goal to provide friendly, helpful service, especially when others might not.

Windows and glass are just some of the fragile items we can ship throughout the UK, Channel Islands, Isle of Wight, Isle of Man and further afield. Our team take special care to protect your goods.

Your feedback means a lot to us, and we truly appreciate you taking the time to share it. If there’s anything else we can assist you with in the future, don’t hesitate to reach out!

Rated 5 out of 5 stars

Great service


Great service
Had a delivery from our customer in Nottingham direct to Jersey - all went without any issues, great communication from Stacy.
highly recommend

November 14, 2024
Unprompted review
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Reply from Breakwells

Hi,

Thank you so much for taking the time to leave such a wonderful review of our Channel Islands shipping service! We’re delighted to hear that your delivery from Nottingham to Jersey went without any issues and that you were pleased with the service. Ensuring smooth and reliable deliveries is our top priority, and it’s great to know we met your expectations.

We’re especially glad that Stacy’s communication stood out to you. She works hard to keep our customers informed and supported throughout the process, and your kind words will mean a lot to her.

Your recommendation means the world to us, as it reassures us that our efforts to provide excellent service are appreciated. Should you need our assistance again in the future, we’ll be more than happy to help.

Rated 5 out of 5 stars

Fantastic

Fantastic, friendly service from Steve and team... Very responsive, great price and turnaround. Would definitely recommend and not hesitate to use again.

May 2, 2024
Unprompted review
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Reply from Breakwells

Hi Rob,

Thank you for sharing your experience with us! It’s great to know that Steve and our team were friendly and responsive, and that our pricing and turnaround was suitable. Thank you for your recommendation and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Breakwells organised everything…

Breakwells organised everything perfectly. We had a delivery into Carlisle picked up and taken to their depot, then sent over to Jersey, all with no hassle . Delivered to the door on time and with all customs clearances.nothing was too much trouble for Steve

May 17, 2024
Unprompted review
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Reply from Breakwells

Hi G R,

Thank you so much for your positive feedback! We are thrilled to hear that your experience with Breakwells was seamless and hassle-free. It's wonderful to know that the delivery to Carlisle and onward to Jersey was handled efficiently and on time. We strive to ensure smooth customs clearances and timely deliveries, so your satisfaction means a lot to us. Steve and the entire team appreciate your kind words and look forward to serving you again in the future.

Rated 5 out of 5 stars

Very helpful from the moment I made…

Very helpful from the moment I made contact to enquire about a deliver from the UK to Guernsey. Communication was great, nothing was too much trouble, driver kept me up to date on timings and was very friendly and helpful. Highly recommended.

March 15, 2024
Unprompted review
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Reply from Breakwells

Hi Nikki,

Thank you so much for your kind words about your positive experience with our service! Keeping our customers informed and ensuring a smooth delivery process is vital to us, and we are glad to know that our communication and helpfulness met your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

You will be satisfied!

As soon as they picked up the phone and started talking I liked them. The price was much better than any one else out there. Communication was good. They were very flexible with delivery and the delivery dudes were very friendly and professional. Any time I need anything shipped I’m 100% calling these guys.

February 28, 2024
Unprompted review
Breakwells logo

Reply from Breakwells

Hi, Steve,

Thank you so much for sharing your positive experience with our delivery service. It is great to hear that you had a positive interaction with our team from the moment you picked up the phone. Providing excellent customer service and competitive pricing are top priorities for us, and it is wonderful to know that we met your expectations.

We are pleased to hear that you found our communication effective and that our team was flexible with the delivery process. We always look to make the shipping experience as smooth and convenient as possible for our customers, and we will pass on your compliments to our delivery team – their friendliness and professionalism are qualities we take great pride in.

If you ever need our services again, please do not hesitate to reach out.

Rated 5 out of 5 stars

My experience with using Breakwells was…fantastic from start to finish

My experience with using Breakwells was fantastic from first contact through to the delivery to my doorstep. Everyone that I dealt with were really friendly and helpful. I also found it great value for money.
I will definitely use them in the future if i need any goods shipped and I would gladly recommend them to friends and colleagues.

July 28, 2023
Unprompted review
Breakwells logo

Reply from Breakwells

Hi Kevin, thanks for your positive review. We are delighted to hear that our team helped you every step of the way; we pride ourselves on our attentive customer service. Thank you for saying you will be recommending us in the future and please do not hesitate to contact us if you need any more of our services.

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