Breathelio Reviews 1,210

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

AVOID!! the purchase is not Risk Free. It's misleading to consumers that if the product doesn't help you quit as claimed that you're not risking your money. €60 for a stick with a hole. It's only r... See more

Company replied

Rated 4 out of 5 stars

Ordered it on 26th March. And its 15th April today and still no parcel from them. No customer care number available to contact. UPDATE: Got my parcel one month later. But it actually works as... See more

Company replied

Rated 5 out of 5 stars

I am very happy with the Breathelio product. I decided to quit smoking, but I needed something to keep my hands busy during evenings or stressful moments. The product completely meets my expectation... See more

Company replied

Rated 5 out of 5 stars

I love this item. I had the original but the new one has made lio the best product in the market hands down. Maintaining the wood outer is aesthetically better than metal but the metal inside mainta... See more

Company replied

Company details

Written by the company

At Lio®, we’re transforming cravings with our flavored air diffusers, providing relief anytime, anywhere—without nicotine, vapor, or smoke. Join us in our mission to help 100 million people quit unhealthy habits by 2030 and experience the refreshing difference with Lio®!


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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1-star

Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

It works

It works - from one day to another i dont vape anymore

September 11, 2025
Unprompted review
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Reply from Breathelio

That’s amazing 🙌 Stopping from one day to the next is a huge win.

Rated 5 out of 5 stars

My new favourite partner

Without Lio i wouldnt have been able to get my blood pressure down and come off some of my tablets. Its become a permanent part of my things i dont leave home without

September 11, 2025
Unprompted review
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Reply from Breathelio

That’s incredible to hear, so proud that Lio’s played a part in improving your health

Rated 1 out of 5 stars

AVOID - Been chasing a refund for 1 month

I would avoid this company at all costs! They are not interested in replying to emails or resolving issues, happy to market themselves and continue to post on social media, but ignore emails, DM's etc.

My original order was placed at the beginning of August, i recieved the wrong order, emails were ignored when i followed up it took weeks to respond and i asked for a refund.

I was told my refund had been 'processed' and to expect it in 'a few days' this was on the 19th August, i followed up the week later to be told it was still under process and hasn't yet been actioned. A few emails i have sent since have been unanswered, seems they only are interested in bringing in money from marketing campaigns and not on dealing with customers who have already paid. This has been going on now for more than 1 month

August 8, 2025
Unprompted review
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Reply from Breathelio

We’re truly sorry for the frustration and lack of communication you’ve experienced, this is absolutely not the level of service we aim to provide.
We will refund your money immediately to resolve this for you.
Could you please email us your order number and tracking code so we can locate your order quickly and process the refund without any further delay?

Again, our sincere apologies for the inconvenience and the time this has taken. We really appreciate your patience and the chance to make this right.

Rated 5 out of 5 stars

Lio is the best

What can i say - i try so many things in my life, but Lio really help me. So happy to stop smoking!!!

September 10, 2025
Unprompted review
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Reply from Breathelio

That’s amazing 🙌 So happy to hear Lio helped you.

Rated 5 out of 5 stars

A way out!

Lio is truely a revolutionary product! If you’ve been looking for a way out, this is it!

September 8, 2025
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you 🙌 That’s exactly what we aim for.

Rated 2 out of 5 stars

A very expensive piece of ‘nothing’!!…

I’ve found this to be nothing more than a very expensive piece of hollow wood. The cores are virtually tasteless leaving it to be nothing more than a hollow piece of wood that you suck through. I paid £45.00 for this hollow piece of wood too!!
I would be very grateful if anyone can recommend another device that helps with quitting vapes please so I don’t buy another piece of useless garbage again. I’m desperate to find something worth trying 🙏

September 5, 2025
Unprompted review
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Reply from Breathelio

We’re really sorry to hear that you feel this way, it’s absolutely not the experience we want our customers to have. 🙏
Our product is designed to provide a natural, non-addictive alternative to vaping, and while the flavor is intentionally subtle, it should still deliver a gentle taste to help with the transition away from vapes.

If your cores are virtually tasteless, it’s possible there was an issue with the batch you received.
We’d love to make this right for you. 💚 If you could send us your order number via direct message or email, we can send new cores your way.

Rated 1 out of 5 stars

Rubbish

The item was fine and as described but I didn’t enjoy using it. After 30 days of trying it it hadn't worked, so I requested a refund as per their terms and conditions. On their website it states they will refund customers after 30 days with "no questions asked," however I had to email back and forth with their customer service to explain what was wrong with the product and why I wanted a refund. They finally agreed to refund me, but I was forced to pay the return costs which was £9 due to the company being based in the Netherlands. This was not covered by the company, so my refund was essentially cut from £34 to £25 for a product I didn't want. When the refund arrived nearly a month later, I only received £32.86, so they didn't even pay me back the full amount.

September 5, 2025
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you for sharing your experience, and we’re really sorry to hear about the frustration you’ve had with this process. 🙏
Our goal is always to make refunds as smooth and hassle-free as possible, and we apologize that this didn’t meet your expectations.

Rated 4 out of 5 stars

I am on the procedure of leaving smokes…

I am on the procedure of leaving smokes and Lio helps me on that way and hopefully will help more in the future as I am determined to quit smoking for good.

September 5, 2025
Unprompted review
Breathelio logo

Reply from Breathelio

That's amazing to hear! 🌟 We're so glad Lio is supporting you on your journey.

Rated 4 out of 5 stars

I like the idea of a completely natural…

I like the idea of a completely natural item with a very good cause.
I personally am using in pursuit of quitting the bad habit of smoking.
I hope that they work on a longer lasting cores though.

August 4, 2025
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you for sharing your thoughts! 🌱 We're so glad to hear you're using Lio to help quit smoking. 🙌

Rated 1 out of 5 stars

Disappointed

I originally ordered a starter kit with a 6-pack of cores; three were completely dry and lasted less than an hour with zero flavour. After reporting it, they only sent a 2-pack as a replacement, not the 3 that were useless. To make matters worse, I placed a separate order for an 8-pack of cores, but they only sent 6. I suspect this shortfall was deliberate to offset the replacement they had to send me. When I complained about being two packs short, their only solution was a pathetic 25% off discount code for a future order— I already have 20% off code due to my repeat orders. The whole experience feels calculated and scam-like. I've learned my lesson and will be buying blank cores from Temu and using edible oils to make my own cores; it's cheaper and more reliable than this company. Avoid.

August 28, 2025
Unprompted review
Breathelio logo

Reply from Breathelio

We’re very sorry for your experience. We’ve sent you an email with a solution, please check your inbox so we can resolve this for you.

Rated 5 out of 5 stars

BreathLio walnut review

I brought the BreathLio in walnut wood. It's very pretty and feels good in my hand, mouth and as a daily habit. Because I am a long term smoker it's important for me, that the mouth-feel and breathing experience is the same as with cigarettes. And it is the same! I am truly amazed how they constructed this little piece and how it is able to outsmart my brain. Would definitely buy it again!!

August 20, 2025
Unprompted review
Breathelio logo

Reply from Breathelio

So great to hear this 🙌 We put a lot of care into that natural feel and realistic breathing experience, amazing that it’s working so well for you .

Rated 1 out of 5 stars

I was expecting really a lot

I was expecting really a lot , but I couldn’t stay not even 1 days smoking only breathelio , I tried the strongest filter flavour and they didn’t give that satisfaction I saw in all the reviews , I’m expecting the fully refund .

August 4, 2025
Breathelio logo

Reply from Breathelio

I'm sorry to hear that the product didn't meet your expectations.
Please contact our customer support at support@breathelio.com, and they will provide you with the instructions for returning your order so we can process your refund.

Rated 1 out of 5 stars

The delivery is not on time

The delivery is not on time . It's not just for me but for my friend also . We both ordered but it's not yet delivered . They don't give any response on when it will reach or be delivered . They don't provide a contact number to track the status or raise the complaint .they hide the comments on Facebook and insta too

August 27, 2025
Unprompted review
Breathelio logo

Reply from Breathelio

I'm really sorry for the delay and the lack of clear communication.
Please contact us at support@breathelio.com with your order number, and we will personally look into both orders to provide you with an update and a solution as quickly as possible.

Rated 5 out of 5 stars

Really amazing love it and have…

Really amazing love it and have recommended to 2 friends

September 2, 2025
Unprompted review
Breathelio logo

Reply from Breathelio

That’s so wonderful to hear! Thank you for sharing the love and recommending Lio to your friends, we truly appreciate it. 🙌

Rated 5 out of 5 stars

Very satisfied

Very satisfied. The shipment was not delivered first time due to address error and the company sent it again on their own expense. Thank you very much

September 2, 2025
Unprompted review
Breathelio logo

Reply from Breathelio

So glad to hear everything worked out! We’re happy we could resolve the issue and get your order to you. Thank you for your kind words and patience. ✨

Rated 5 out of 5 stars

Killer of a product

Killer of a product, expected the steel/wood will be better quality. But it does the trick as it should!

September 1, 2025
Unprompted review
Breathelio logo

Reply from Breathelio

Thanks for the honest feedback! We’re glad it does the trick, and we’ll definitely take the note on material with us.

Rated 2 out of 5 stars

Once you give a good review they will not care

Good communication and responds to queries fast. So far the product is working for me.
Want to just update. Once I gave a good review their customer service is gone bad. No communication and ordered 5 days ago and no tracking number and no response from customer service.

August 30, 2025
Unprompted review
Breathelio logo

Reply from Breathelio

Thank you for your kind words! 🌟 We're so glad to hear that the product is working well for you and that you're happy with our communication.

Rated 1 out of 5 stars

Unfair Treatment & Pending Affiliate Payment

I collaborated with BreatheLio as an affiliate and actively promoted their brand in good faith. I put in my time and effort, generated results, and even received a partial payout. However, when it came to clearing the remaining payment, they introduced a new rule (UTM link tracking) that was never mentioned in their earlier policies or documentation.

It feels unfair that after my campaigns were completed, they decided to change the conditions and refused to release the rest of my commission. This is extremely disappointing and leaves a negative impression of how they treat affiliates.

I genuinely enjoyed working with the brand and even recommended it to others, but this experience has forced me to reconsider. Transparency and fairness should be the foundation of any affiliate partnership, and unfortunately, I didn’t experience that here.

August 30, 2025
Unprompted review
Rated 4 out of 5 stars

Easy to use

Easy to use, great alternative to vaping

August 29, 2025
Unprompted review
Breathelio logo

Reply from Breathelio

We're glad it's been a great alternative to vaping for you. ✨

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