Breathelio Reviews 1,210

TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

AVOID!! the purchase is not Risk Free. It's misleading to consumers that if the product doesn't help you quit as claimed that you're not risking your money. €60 for a stick with a hole. It's only r... See more

Company replied

Rated 4 out of 5 stars

Ordered it on 26th March. And its 15th April today and still no parcel from them. No customer care number available to contact. UPDATE: Got my parcel one month later. But it actually works as... See more

Company replied

Rated 5 out of 5 stars

I am very happy with the Breathelio product. I decided to quit smoking, but I needed something to keep my hands busy during evenings or stressful moments. The product completely meets my expectation... See more

Company replied

Rated 5 out of 5 stars

I love this item. I had the original but the new one has made lio the best product in the market hands down. Maintaining the wood outer is aesthetically better than metal but the metal inside mainta... See more

Company replied

Company details

Written by the company

At Lio®, we’re transforming cravings with our flavored air diffusers, providing relief anytime, anywhere—without nicotine, vapor, or smoke. Join us in our mission to help 100 million people quit unhealthy habits by 2030 and experience the refreshing difference with Lio®!


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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Replied to 87% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

I’ve had one of the worst customer…

I’ve had one of the worst customer service experiences I can remember with Breath Lio. After contacting them multiple times, I received absolutely no reply — not even an acknowledgement.

The product failed to meet expectations and, to make matters worse, when I tried to resolve the issue and cancel my subscription, I was completely ignored. They still took payment from my account without consent or resolution.

People often don’t think about communication when buying something, but when you’re unhappy, it becomes the single most important thing — and Breath Lio failed completely. This is unacceptable behaviour from any company. Based on my experience, I would strongly advise avoiding Breath Lio altogether.

August 9, 2025
Unprompted review
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Reply from Breathelio

I'm very sorry to hear about your experience. 🙏 This is absolutely not the service we aim to provide.
Please send us an email at support@breathelio.com with your order details so we can immediately look into this, cancel the subscription, and resolve the payment issue. We truly appreciate your patience and will make this right for you as quickly as possible.

Rated 1 out of 5 stars

I still haven't received still waiting…

I still haven't received still waiting for it to come in the mail to be delivered

July 1, 2025
Breathelio logo

Reply from Breathelio

According to the tracking information, your package has been delivered. If you haven’t received it, please contact us so we can resolve this together.

Rated 1 out of 5 stars

Didn't recieved my package

Didn't recieved my package! Where is it? I Want my money back!

August 8, 2025
Breathelio logo

Reply from Breathelio

According to the tracking information, your package has been delivered. If you haven’t received it, please contact us so we can resolve this together.

Rated 2 out of 5 stars

I am not that much satisfied with the…

I am not that much satisfied with the product as it shown in Ads only minty Magic, Cold Turkey & Cinnamon Spice feels good but Ohh my orange was not feel good and that does not help me to quite smoking so far, Giving more promotion but really not that much it feel cold feel that's it!

August 8, 2025
Rated 5 out of 5 stars

Nice product

Nice product, great support.

August 8, 2025
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Reply from Breathelio

So glad to hear that you’re happy with both the product and our support!

Rated 1 out of 5 stars

I feel like stupid blowing a hollow wooden stick

I feel like stupid blowing a hollow wooden stick profusely to get a faint taste. Mint core is still ok but orange, even the new one is completely useless. The idea is good but they need to add more spice to the core so that when we blow, we are able to get some stronger taste. Otherwise there is no point in spending so much to buy a hollow stick and few useless cores, just get a hollow stick from somewhere and blow air, the effect will be the same

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

Hidden fees and misleading info

I have not received my order. I contacted support regarding the delivery issue and have not received an answer either!
I made an order through the Uk website, then to find out the product is shipped from the Netherlands. The shipping company ha now notified me I am being charged extra 40 pounds for customs fees. I had already paid a shipping fee in addition to the value of the product

August 7, 2025
Rated 1 out of 5 stars

My order has not arrived and would like…

My order has not arrived and would like a full refund Very well saying it's on its way but do not require anymore as purchased something else similar which has arrived and not late like your product so demand a refund immediately.
Also I have had no communication back from you after sending many emails requesting my refund so terrible customer service and my parcel is still sitting in same delivery depot for a while week tomorrow which is beyond ridiculous!

August 7, 2025
Breathelio logo

Reply from Breathelio

Your order is currently in transit and will arrive soon.

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