Be careful not to get charged for things you didn’t intend to purchase. I downloaded the app just to see what it was about. To access the test results, you need to commit to a payment, which is fa... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Did free assessment, immediately cancelled any future memberships or charges, using their provided reason "only wanted free test". Days later fraudently charged 14.99 which overdrafted my account. I... See more
Company replied
Signed up for a free trial and DEFINITELY turned off auto renewal. But got charged anyway and also charged for two “reports” that apparently I agreed to by clicking continue rather than skip but this... See more
Company replied
Absolute scam. Asked for a donation to see my results which I gave a small donation via Apple Pay and instantly after that transaction was taken another unauthorised one was taken for £14.99 and not e... See more
Company replied
Company details
Written by the company
At Breeze, we are committed to empowering individuals on their path to mental wellness. Our goal is to provide accessible, intuitive tools that nurture both cognitive and emotional well-being. We harness the power of technology to enhance traditional mental health support, offering a safe and confidential space for personal growth and self-discovery.
Contact info
2.2
Poor
712 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Breeze
Hi there,
Thank you so much for your incredibly kind words. It truly means a lot to hear that you had a great experience with our support.
Sending lots of appreciation right back to you — we love you too!
I went through the questionnaire as a…
I went through the questionnaire as a lead in to this site. I had paid the initial fee, then decided to not download and use the app. I suggest reading reviews for insight. I requested and received a refund for my initial payment.
May 14, 2026
Reply from Breeze
Hi Austin,
Thank you for sharing your experience!
We completely understand that not every app will be the right fit for everyone, and we appreciate you giving Breeze a try. We’re also glad to hear that our support team was able to assist you with your request and resolve everything for you.
Thank you for taking the time to leave your feedback, and we wish you all the very best moving forward.
Scam
I signed up for what was advertised as a £1 seven-day trial. Additional charges of £4.99 and £14.99 were taken without my clear understanding or authorization.
May 13, 2026
Unprompted review
Reply from Breeze
Hi Kristina,
Thank you for sharing your experience!
We completely understand how concerning it can feel when payments don’t match what you believed you were signing up for, especially when it comes to subscriptions and optional purchases.
Please feel free to contact our team at inquiry@bsnj.co, so we can review your case, clarify the charges on your account, and offer a fair solution.
Accidentally paid for something I…
Accidentally paid for something I didn't intend to. Got refunded although had read comments saying support is not supportive.
Thank you! ❤️
May 13, 2026
Reply from Breeze
Hi Andris,
Thank you for taking the time to leave your feedback — it truly means a lot to us.
We’re really glad our support team was able to help resolve the situation for you. We also appreciate your giving us a chance despite the concerns you had seen beforehand.
Mistakes and accidental purchases can happen, and we always aim to approach these situations with understanding, fairness, and care.
Wishing you all the best!
I joined breeze today
I joined breeze today , expecting help with my severe childhood trauma
I have had money taken from my account without my permission
My mental health is very poorly, I’m on benefits that money that was taken was to go on electricity
Please don’t use this app
You get no help
Just a mental breakdown
May 13, 2026
Unprompted review
Reply from Breeze
Hi Julie!
We’m truly sorry to hear how difficult things have been for you, especially while you’re already struggling with your mental health and financial stress.
We’d like to clarify that our billing terms and prices are displayed during sign-up, and any optional add-ons can always be declined if a customer does not wish to make additional purchases.
That said, we completely understand how overwhelming this situation must feel for you now. Our support team has already reached out to you to explain everything and offer a solution tailored to your needs.
Thank you for your patience while we work through this with you.
If I could give 0 stars I would
If I could give 0 stars I would, multiple times I have asked to cancel my subscription and I believe I finally had, I took an online test then said take £1.00 for the results, only when you do this they also debit £14.99 and £4.99 without consent or making it clear that they are doing it.
I have requested a refund and cancellation however now finding they are attempting a £39.99 debit without consent so I have reported them to my bank.
DO NOT USE AS THE CUSTOMER SERVICE AND SUPPORT TO CANCEL IS NON EXISTENT FOR A SUPPOSED MENTAL HEALTH APP, I SUFFER EXTREME SOCIAL ANXIETY AND THIS HASN'T HELPED END RESULT ORDERING A NEW DEBIT CARD AND REQUESTED MY BANK TO STOP ANY FURTHER TRANSACTIONS FROM THESE NON ETHICAL VULTURES.
UPDATE: they are still trying to grab money from me left right and centre despite transaction disputes with my bank, BAD COMPANY AVOID AT ALL COSTS!!!
May 13, 2026
Unprompted review
Reply from Breeze
Hi Daniel,
Thank you for your feedback — we're sorry this situation caused you so much frustration and anxiety.
To clarify, our pricing, subscription details, and any optional purchases are shown during the sign-up so customers can review them before confirming payment. Optional add-ons can always be skipped if someone does not wish to purchase them.
We also want to reassure you that our support team has already responded to your email with detailed clarification of what happened and a fair solution.
Thank you for your patience while this is being resolved!
Did free assessment and fraudently charged anyway
Did free assessment, immediately cancelled any future memberships or charges, using their provided reason "only wanted free test". Days later fraudently charged 14.99 which overdrafted my account. Immedaitely double checked app and stated membership was cancelled. Emailed several times, and noone has emailed me yet - THIS IS UNACCEPTABLE. Reporting as fraud to my bank, Applepay, and BBB
Noah emailed masking charge as a toolkit lmao- i did not agree to that and it is fraud - either way I am getting refunded and Im still reporting your terrible company
May 9, 2026
Unprompted review
Reply from Breeze
Hi Ebony,
We're really sorry to hear how stressful this experience has been for you, especially given the impact the charge had on your account.
Our support team has already replied to your email to clarify everything and provide further details. If you haven’t seen our response yet, please check your inbox as well as your spam or junk folder.
Thank you so much for your patience!
Thank you for canceling my stuff I…
Thank you for canceling my stuff I totally appreciate it I will be back
May 12, 2026
Reply from Breeze
Hi Tekawitha,
Thank you so much for your kind words — we're really glad we could help!
We appreciate you giving Breeze a try, and we’ll be happy to welcome you back anytime in the future if you decide to return.
Wishing you all the very best on your journey.
Appreciation for Speed of Response
I requested a refund for money I spent inadvertently.
Immediately, I received two emails. The first, acknowledging my request, and the second, from Julia, reporting my refund.
I was impressed by both!
May 12, 2026
Reply from Breeze
Hi Bonnie,
Thank you for sharing your experience — this truly means a lot to us.
We’re really glad we could resolve everything quickly and provide the support you needed. Our team always aims to handle requests with understanding, care, and transparency, so it’s wonderful to hear that your communication with Julia left such a positive impression.
We wish you all the very best moving forward!
So far enjoying the app
May 12, 2026
Reply from Breeze
Hi Lauraine,
Thank you so much for sharing this! We’re really happy to hear that you’re enjoying the app so far.
If you ever have any questions, need assistance, or would simply like help getting the most out of the app’s features, feel free to reach out to us at inquiry@bsnj.co — we’re always here to help.
I hade made a mistake on my ordering…
I hade made a mistake on my ordering and l emailed to sort it out. It was quickly resolved and both representatives were kind and understanding about my mistake. Make sure to keep these ladies on❣️Warmly, Cheryl G.
May 12, 2026
Reply from Breeze
Hi Cheryl,
Thank you so much for your kind feedback!
Mistakes happen, and it means a lot to hear that our team was able to support you with kindness and understanding throughout the situation.
We truly appreciate you taking the time to share your experience with us, and we’re always here if you ever need anything in the future.
Horrible they don’t even get back in…
Horrible they don’t even get back in contact with you. The test on the ads look NOTHING like they do when you log in to their app. I can’t stand this, they lie scam and cheat you out of money. The app is so hard to navigate, you can’t find out where your results are easily and you have to wait until a subscription starts that you were not warned of for them to give you a response. I asked how to cancel and they didn’t respond, they don’t let you do it from the app as far as I know they couldn’t find it at all… Typical scam crap don’t fall for it, the results are so vague you can’t understand.
May 11, 2026
Reply from Breeze
Hi Jeffrey,
We're sorry to hear how frustrating this experience has been.
To clarify, subscriptions can be canceled at any time on our website, and customers can also contact our support team directly if they experience any issues with cancellation or navigation.
Your perspective on the differences between the ads and the in-app content, as well as the difficulty locating results and cancellation options, has been heard and taken seriously.
Our support team has already replied to your email with clarification and additional information regarding your concerns.
Thank you for your thoughtful feedback!
Really unhappy
Really unhappy, thought id take the test and sign up for a 7 day trial for £1 and some how have been charged another £14.99 and £4.99. I have sent an email asking for a refund which I expect.
May 11, 2026
Unprompted review
Reply from Breeze
Hi Ashlie!
We’re really sorry to hear about your experience.
Please note that all charges and subscription details are shown before payment and require user confirmation. Our team will carefully review your case and get back to you as soon as possible.
If you have any additional details you’d like to share, please feel free to reply to this email or contact us at inquiry@bsnj.co — we’re always happy to help.
Thank you so much for your patience and understanding while we look into this for you.
Emotionally manipulative onboarding and unclear subscription charges
I took one of Breeze’s trauma/mental health quizzes after seeing an emotionally targeted ad about “survival mode” and childhood trauma. The experience was framed as paying $1 to access quiz results, not as clearly enrolling in a recurring subscription with additional charges.
I was later charged $29.99 plus another $14.99 fee. I canceled the subscription immediately on May 5, 2026 after noticing the charges and contacted support requesting a refund. Breeze confirmed the subscription was canceled, but refused to refund either charge.
My issue is not that policies exist somewhere on their website. My issue is that the recurring subscription and additional charges were not presented in a clear or reasonably conspicuous way during the onboarding/payment flow itself.
What makes this especially concerning is the emotional nature of the marketing. The ads and quizzes are specifically designed around vulnerable topics like childhood trauma, emotional exhaustion, and “survival mode.” In my opinion, companies operating in the mental health space should hold themselves to a higher standard of transparency when it comes to recurring billing and upsells.
To be fair, customer support remained polite throughout the email exchanges. However, the overall experience still felt misleading and intentionally difficult to navigate as a consumer.
My honest recommendation is to avoid this service and seek support elsewhere. In my experience, the app itself was not especially helpful, and the overall business model felt far more focused on emotional marketing and recurring billing than meaningful mental health support.
People engaging with trauma-related or emotionally vulnerable content deserve clear, transparent onboarding and billing practices. I did not feel that this experience met that standard.
May 4, 2026
Unprompted review
Reply from Breeze
Hi Nicole,
Thank you for taking the time to share such detailed feedback about your experience.
We want to acknowledge your perspective regarding emotional vulnerability and mental health-related content. We understand why these topics require sensitivity and clarity, especially when connected to subscriptions and optional purchases.
At the same time, we'd like to clarify that our subscription terms, renewal details, and optional add-ons are presented during sign-up and on our website so customers can review them before completing a purchase.
We truly appreciate your feedback — it helps us better understand how customers experience both our sign-up process and product, so we can continue improving.
Use carefully!
Be careful not to get charged for things you didn’t intend to purchase.
I downloaded the app just to see what it was about. To access the test results, you need to commit to a payment, which is fair enough since you can choose a small amount like £1 or £2.
However, while checking around the app, I somehow ended up being charged for guides, extra support, and who knows what else — without any extra confirmation steps. Suddenly another £20 had been taken from my account for things I definitely did not plan to buy.
Good point is that after reaching out to customer service I managed to get the refund of services I didn't want to buy, so at least their action made this experience a bit better.
May 10, 2026
Unprompted review
Reply from Breeze
Hi Sandra!
We’re sorry to hear about your experience and understand how frustrating and unexpected this must have felt.
Please note that all optional purchases, charges, and subscription details are presented before payment and require user confirmation. We never aim to create confusion around additional content or features.
We appreciate you sharing your feedback, and if you’d like us to review your case further, please reach out to us at inquiry@bsnj.co.
Scammers who will take your money no matter what you click
Signed up for a free trial and DEFINITELY turned off auto renewal. But got charged anyway and also charged for two “reports” that apparently I agreed to by clicking continue rather than skip but this was absolutely not made clear. Contacted them when I realised I had been charged two monthly payments of £25 (how much?!) but they won’t refund. Lesson learned don’t click on these scammers sites, they just prey on those with mental challenges abd take advantage at every step. Buyer beware.
May 11, 2026
Unprompted review
Reply from Breeze
Hi Su!
Thank you for your feedback — we understand why the charges, subscription renewal, and optional reports left you feeling disappointed.
Just to clarify, our add-ons can be skipped during sign-up, and charges for them are only processed after confirmation. Subscription renewals are also outlined during the checkout process and continue only while a subscription remains active.
That said, please know that your feedback has been heard and taken seriously. We'll continue improving both the product experience and the clarity of our billing terms moving forward.
Scam Company
A so called wellbeing company that causes stress by taking money off people! I got billed £25 this morning, and I have not used the app or signed up for anything.....utter scam. I will be reporting this as fraud to my bank.
I can see from others that they are all having similar issues, in fact the bulk of all complaints are this, and the party line from whoever responds is 'this is all explained in the sign up process' ...well two things
1) It clearly isn't well explained...hence the number of complaints
2) why is there no unsubscibe option in your app?
I have trawled it, and even had I accidentally signed up, why is there no clear 'get out' mechanism in place?, not in the apple store or in the app...you simply do not appear, other than on my banking app....
May 11, 2026
Unprompted review
Reply from Breeze
Hi Kevin,
We’re sorry to hear about your experience and understand how frustrating and stressful this situation must feel.
Please note that all charges and subscription details are presented before payment and require user confirmation. Subscriptions can also be canceled at any time through the platform where the purchase was made. We regret if this process felt unclear or difficult to locate in your case.
We take feedback like yours seriously, especially regarding clarity and account management, and we’d appreciate the opportunity to review your concerns further. Please feel free to contact us at inquiry@bsnj.co.
Swift + efficient service
Very efficient dealt with my issues thank u for assistance great customer service !
May 10, 2026
Reply from Breeze
Hi Uzair,
Thank you for sharing your feedback. We’re so pleased to hear that you had a positive experience with our support team.
It means a lot to us to know that your concerns were handled swiftly and efficiently, and that our customer service was able to assist you in a helpful way. Providing timely and supportive assistance is always our goal.
We truly appreciate you taking the time to share your experience with us.
I installed their app and went through…
I installed their app and went through the "test" and found it absolutely useless, so I cancelled my membership and uninstalled the app within a few minutes. Three days later they charged me. I have tried making contact, but they have not responded. Guess they can deal with my banks fraud department.
UPDATE: In answer to their response, I had cancelled, I have the cancellation email and I did not authorise any other purchases as you claimed in the email. It is amazing that it takes posting a negative review here to get a company to respond. I sent you a dozen emails that you never responded to. Stop scamming people.
April 27, 2026
Unprompted review
Reply from Breeze
Hi Steven,
We understand how upsetting it must have been to believe everything had been canceled, only to later see a charge appear.
Our support team has already replied to your email to clarify the situation and offer a solution tailored to your case. If you haven’t seen our response yet, please check your inbox as well as your spam or junk folder.
Thank you for your patience while we worked through this with you!
Very friendly and fast response
May 10, 2026
Reply from Breeze
Hi Vratislav,
Thank you for your kind words.
We’re so glad to hear that you had a positive experience with our support team and that the response was both friendly and fast.
We truly appreciate you taking the time to share your feedback with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.