BREEZEDOReviews 

Defective product. Won't even latch to stay on. Customer service is a joke. Just got a run-around and song and dance so far. They don't honor their return policy even when defective!! Don't buy!! I will be contacting BBB about this company. Lost $51 and nothing to show for it.

On March 2, 2024 at 12 AM, I placed an order for 3 dog collars. Later that morning on the SAME day, I checked on my order and found out that someone had added on extra collars without my knowledge or consent. I immediately emailed them and told them to cancel any and all orders in my name and to close any and all accounts in my name. They did not do that. I received a black package in my mailbox on March 6, 2024. The return address was a shipping company. I did some digging and found out that the package originated from SP Breeze which I pretty much knew and I was sure that it contained the 3 collars that I originally ordered. I did NOT open the package. I put an "X" across the label and wrote on the label "REFUSED. RETURN TO SENDER" and placed it in my mailbox the next day. It was picked up by my mail person. I know that this company received this package back because they told me that they did. I contacted my credit card and filed a dispute. There were two charges. One of the charges was ruled in my favor and it was credited back to my account. The other charge for $78.99 was not ruled in my favor because I did not follow their return policy. First of all, if they had done what I had told them to do on March 2nd, the order should have been canceled, PERIOD. Now this company wants me to close my dispute but I am not willing to do that. I do not do business with companies that do things like what this company did to me. I can't use their contact thing because it says that I didn't do the recaptcha process. I didn't do that because it WASN'T there. This company and its product is a scam. These collars are NOT effective from what I have discovered. I have also discovered that other dogs in the household have eaten parts of these collars and have become very ill. At this point, I am going to file a formal complaint with the FTC and the BBB. I want ALL of my $78.99 back and I WILL do whatever it takes to get my money back.

I read the reviews after I bought the very $$$ flea collars and I’m kicking myself. They don’t actually work even if you first do all the tried & true things everyone who’s ever had a pet & access to Google knows are supposed to help get rid of fleas. When you see natural ingredients instead of chemicals that might harm your pets, you want to believe. After I cleaned & washed & sprayed & dosed my animals, I sent for these collars, which didn’t work at all— I swear the fleas laughed! I emailed Breeze to complain. I rejected Breeze’s low-ball refund offers as a “consideration” to me so I didn’t have to pay to return the collars. Perplexed, I asked for the full refund Breeze promises on their site. I got the exact same song & dance from their customer rep others described here. I was lectured on how to fight fleas besides using their collars. (As I said, I know, I know) Then they denied they had a full refund policy even after I sent them their exact quote from their site…plus they seemed to be arguing over what the meaning of “full refund” [supposedly with no hassle] is. I followed up, saying I’d be happy to discuss with Amex if Breeze didn’t want to deal with me. The next email I got granted me the full refund I asked for, and suggested my offer to followup with Amex was a “threat.” Holding the line, the rep said she’d be happy to send Amex their imaginary no refund policy…no matter what they promise you before you buy. All this company has to do—any company—is to stand by what they say in writing, or don’t say it. Breeze, do better.

I placed an order for 3 collars on March 2, 2024 at 12 AM. When I checked my order later that SAME day I found that someone had added extra collars to my order. I immediately emailed this company and told them to cancel any and ALL orders in my name and to cancel any and ALL accounts in my name. They did not do that. I received a black-wrapped package in my mail that had a return address of a shipping company. I did some more digging and I found out that this package contained the 3 collars that I originally ordered. I crossed off the label and wrote on it "REFUSED. RETURN TO SENDER" and I placed it in my mailbox and my mail person picked it up. I know that you received it back because you told me that you got it back but you didn't credit my credit card the $78.99 that you owe me. I contacted my credit card company and filed a dispute in regard to this charge. This package should NEVER have been sent because I emailed you the SAME day that I placed my order. You claimed that I did not follow your return policy but I told you to cancel ANY and ALL orders in my name and to cancel ANY and ALL accounts in my name the SAME day that I placed my order. I also discovered that your collars are not effective and other dogs in the household have eaten the collars and became very ill. Your collars are garbage and I do NOT recommend that ANYONE use them for their dog(s) or cat(s)!! I want my refund and I want it NOW. If you do not refund my money I will file a complaint with my state's Attorney General.

I brought for my dog, it broke and they refused to replace it. While I feel it may have had an impact on my dogs fleas it’s pointless if it breaks and cannot be worn especially when advertised as 8months worth or wear

HORRIBLE! This is a scam, they offer 30-day money back guarantee which they do not honor. This collar does not work, and they know it. That is why they only offer a partial refund. They are getting our money and giving us a product that they know doesn't work and still getting to keep part of the money. These collars are only worth the cost of the materials, which is not much. Next stop, BBB!

The product didn't work out for my fur babies but the seller was honorable. I appreciate the great customer service!

Bought the 3 pack for my dog thinking that this would be a great alternative to using chemicals. After trying it on her she was very uncomfortable with it and kept scratching at the collar.

When attempting to contact Breeze about returning them, we went back and forth several times. First they wanted pictures of her skin being irritated, then went on to say that they could also refund 50% with no pictures. What company tells you they will only refund half your money?!?!

They have now went on to say they could refund 70% and that is the standard practice for refunds. I feel like I have been scammed! I just want all my money back since the product did not live up to it’s expectations for me.

Great customer service. The collar doesn't work very well for fleas. It has helped my cat stop itching as much and calmed her down. The dog collar did not work all but they refunded my money for it right away which I really appreciate. Their support team answers you right away.

I wish I had checked on here before ordering these collars for my dog. Unfortunately she reacted badly and there is nothing on the website as to these collars potentially being harmful. I cannot comment on the ability of these collars to solve a flea issue but I find customer services are refusing to refund my payment in full despite my dog becoming quite poorly after wearing a collar for only 30 minutes.
Edit: After posting this review, the seller refunded my purchase in full. I do not know whether their website has been updated regarding potential risk to your pet with this product.

I love these collars and they work Great. I highly recommend and they came very quickly as well. I have 3 Dogs and none of them has any issues wearing the collar. Awesome product..I will be buying more.

I was so happy to find this product.
My dog is showing improvement with his picking and itching!
Unfortunately the collars loops broke and made it difficult to keep it on.
I reached out and they immediately responded with a solution!
They made the whole process easy and they were extremely professional with our interactions.
Great product and superb customer service!

FALSE advertising. Did NOT repel fleas from my ginger cat at all!!!!! Upon ordering the Breezeedoo collar, a "30 day money-back guarantee" is provided, BUT, they do NOT stand by that "guarantee" when you call them out on a product that does NOT work to repel/prevent fleas! They responded after a week or so with an offer of 30% refund.

5/21/24 UPDATE: I refused Breezeedoo's 30% refund offer, which they presented to me about 8 days AFTER I emailed them regarding the lack of flea repelent capability and the extreme scent that caused my cat anxiety issues. I reminded Breezeedoo of their "30 day money back guarantee" again and asked for a FULL REFUND, as promised. A week later, Breezeedoo said they would give me a 50% refund. Again, I refused their offer, as it was not the "30 day money back guarantee" they promised. Another week later, they offered a 70% refund. Again, I refused and told them to "stop emailing me", that they were "wasting my time", that I would "use another 'route' to receive my refund". After the back and forth emails with Breezeedoo for over a month, without resolution, and without them honoring their "30 day money back guarantee", I disputed the charge with my Credit Card Company. Once the dispute was opened, I received a FULL REFUND from Breezeedoo. One should not have to jump through so many "hoops" to get a company to honor their promise...but, I'm not surprised coming from a company that HYPES its flea collars that do NOT work! Breezeedoo is a FRAUD!

7/14/24: My Reply to Bryan's response:
Bryan, I've read oodles of reviews from folks who had the very same experience I've had with your company. So, your suggestion that my experience is "not reflective of the standard we strive to maintain"... that does not prove out when reading the many hundreds of reviews on Facebook and here on TrustPilot. When a company does the bait and switch regarding their "30 day money back guarantee", it can no longer be trusted and should lose business. We have enough dishonesty in this country as it is. Consumers are becoming wise to Breezedoo's tactics.

The Breeze collar package is far from “scentless” which is written on the front of its packaging. It’s now been on my chihuahua with its very strong scent for a week. Because my dog is still really scratching a lot it does not help rid of fleas that are on him. I would like to have a refund.

UPDATE:
Since posting the review below the company issued me a full refund. In all fairness I feel like that should be mentioned. They backed their guarantee and I was not required to return the collars.
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I wish I'd thought to look here b4 ordering from them. My story is exactly the same. I ordered 3 collars and they don't work. I requested a refund, but they wanted pics of my dogs neck. Wondering why, I sent them the pics anyway. Crickets. Extremely poor customer service. Extremely ineffective collars. It is outright theft in my opinion.

Ordered three collars at the package rate. Received quickly, but my dogs flea issue is worse! Reached out to company and got automated response for me to send a picture of the placement on the dog. I responded that it is a collar and is on the neck. Received a second identical email. Replied that I am reporting this as fraud. They offered me a 30% refund in lieu of paying for return shipping. I declined and stated I will be contacting my credit card company.

I ordered 5 collars The only thing I have so far is a "generated ups # and no reply from the company!!!!

My less than 10 pound dog still has fleas. I have sent 3 requests for a refund and still no response. SCAM!

The item came and I was assured the collar would fit a large dog. It’s tiny! They do not reply to emails when wanting a return. I had to connect with them via Facebook messenger. They barter your refund saying they will offer 45% of the money back to save sending it back. All I wanted to do was return this unopened and have the money back but they said they will be investigating to see whether I can have my money back and will be in touch! I’ve heard nothing since! They offer a 100% money back guarantee on their website but this is definitely not the case!