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Rated 1 out of 5 stars

We are currently (and have been for the last couple of months) been dealing with slow internet which drops out regularly. We have emailed, and rung the company multiple times and cannot sign into our... See more

Rated 1 out of 5 stars

Initially a very good service when setting up...but have not solved an issue with my router location being in Germany for a month and a half meaning I cannot access BBC IPlayer or Sky TV on demand ser... See more

Company replied

Rated 5 out of 5 stars

Even though i ordered late, they sent out my router on time well before my proposed activation date. Eager to get online, i called them and they were very helpful in bringing forward my activation da... See more

Company replied

Rated 3 out of 5 stars

I have recently gone full fibre and was connected quite quickly. Very tidy and neat work. Problem has come in that the main Hub the router is connected to is Swedish it seems and means some sites wit... See more

Company replied

Company details

  1. Internet Service Provider
  2. Mobile Network Operator
  3. Phone and Internet Service
  4. Telecommunications Service Provider

Written by the company

We are driven by technology intricacies and eager to reflect in all our offerings the vogue in technology. We only work with network partners who are true to their words and statements. Our Breeze-SIM although runs behind 02 network has features not found or offered by any other operator or provider. Stay with us and we assure you always of quality services.


Contact info

1.8

Poor

TrustScore 2 out of 5

93 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from a real person!

Excellent service throughout from a named person with a direct dial number. This is so welcome and completely against today’s expectations in dealing with service providers and utilities companies. The advisor was available to support us throughout the week and even on Saturday until early evening. When the router was received the instructions were clear and everything worked immediately. Highly recommended.

May 26, 2021
Unprompted review
Rated 5 out of 5 stars

Technical support

Sent a technical support email and received a response within ten minutes. Problem solved straight away. Excellent support.

May 8, 2021
Unprompted review
Rated 5 out of 5 stars

Very responsive provider

Very responsive provider. They kept me informed of my installation progress all the time. I was very impress with how quickly they got me online as I had an urgent project to complete.
I have already recommended to my new neighbours. Keep it up Breeztel.

March 22, 2021
Rated 1 out of 5 stars

Service and connection from provider

Could not get a connection, when I first installed the hub. I phoned customer services three times and got cut off every time I got through after being put on hold.
I then called a technician who talked me through what to do differently, I now have internet without use of main cable and have a very poor connection or lose it altogether sometimes.
Very poor for money you have to pay.

March 20, 2021
Breeztel logo

Reply from Breeztel

Hi,
We are sorry to hear you have this experience. From your review, we suspect this is a new connection (we may be wrong) which is already programmed to plug and play and therefore, should not have this problem. Unfortunately, we are unable to tell your customer information which would have allowed us call you right away to resolve any issues you may have. Please call our technical support line - 0203 0111 223 option 2 or send us an email with your contact details and we will get it all sorted immediately.
We are waiting to hear from you.
Breeztel Support

Rated 3 out of 5 stars

Responded

Responded to my query and solved problem

March 13, 2021
Unprompted review
Breeztel logo

Reply from Breeztel

Our sincere apologies for the unusually long waiting time this morning. There was a bit of a network glitch in the early hours of the day meaning a lot of our customers were trying to get through to the technical support desk at the same time. We are glad we were able to get back to you and resolve the issue immediately. To compensate for the inconvenience, we will be applying a 20% discount to your next month's bill.
Once again, our sincere apologies.
Breeztel Support

Rated 4 out of 5 stars

Thank you for helping me establishing…

Thank you for helping me establishing my new internet bundle, i just need to bring your attention to my name which has typo error , it Hassan not Hassal .
Can you correct this please
Thanks

February 3, 2021
Unprompted review
Breeztel logo

Reply from Breeztel

Hi,
Thank you for bringing this to our attention.
We are sorry for the typo error.
A correction has now been made.
Breeztel

Rated 5 out of 5 stars

Good customer service

Wifi was down and re-booting didn't work so I called them and they resolved my issue. Very helpful and polite man on the phone.

January 8, 2021
Unprompted review
Rated 3 out of 5 stars

I have recently gone full fibre and was…

I have recently gone full fibre and was connected quite quickly. Very tidy and neat work.
Problem has come in that the main Hub the router is connected to is Swedish it seems and means some sites within the UK say you don't live here you cannot connect even though I am sitting in the Midlands.Emails sent and received and after 3 weeks still not fixed, come on Colm get your guys on to sort the IP address problem.

January 6, 2021
Unprompted review
Breeztel logo

Reply from Breeztel

Hi Robert,
Thanks for your feedback. We are sorry to hear you have this problem.
So our support team can reach you and sort this out immediately, please provide your contact details by filling out our tech support form here: https://breeztel.com/contact/
Adam

Rated 2 out of 5 stars

I'm afraid having had assurances that…

I'm afraid having had assurances that my broadband would be activated on time it has failed to do so. Prior to activation a technician had visited the property and confirmed everything was ok. This is particularly damaging for my ability to work at home. Additionally, tech support have been slow to respond. Disappointed especially given the level of service I have purchased.

December 6, 2020
Unprompted review
Breeztel logo

Reply from Breeztel

Hello Peter,
We are sorry this happened. Your connection was set to go live yesterday. For some administrative reason, your circuit was not cleared as ready after the engineer's visit.
We are glad you are online this morning. as you have confirmed.
Once again, our sincere apologies.

Rated 5 out of 5 stars

Really loved the services

Really loved the services, I got the finer broadband and everything was up and running quite rapidly, I would highly recommend as I previously had virgin and sky but both would have system technicalities every 2 weeks.

October 29, 2020
Unprompted review

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