I recently had an issue where my order arrived with the packaging open and food spilled in the delivery box. I was quite disappointed, but after contacting their support team, they responded very quic... See more
Company replied
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Simple efficace souvent des reduction recommande pour les chien de grande taille
Company replied
My order arrived with 6 boxes of Royal Canin cat sachets. One box was completely opened with product spread all over the other sachets. The smell was disgusting . There was no way I could bring ins... See more
First and last time buyer based on my experience! Your company forgot more than HALF my entire order!! I emailed and tried to contact your team multiple times from the start to ensure no issues..and... See more
Company replied
Company details
About Brekz.fr
Written by the company
Chaque jour, des milliers de propriétaires font confiance à Brekz pour prendre soin de leurs compagnons.
Spécialiste de l’alimentation et des accessoires pour chiens, chats, oiseaux et rongeurs, Brekz propose un large choix de produits de grandes marques à prix compétitifs.
Nos points forts :
• Jusqu’à 40% d’économies sur de nombreuses marques
• Large assortiment, incluant des produits exclusifs à Brekz.fr
• Commande simple et rapide
• Livraison à domicile avec suivi via nos partenaires Chronopost et DPD
• Plus de 25 ans d’expérience dans les produits pour animaux
• Service client à l’écoute et réactif
Ce que nos clients apprécient :
Nos prix attractifs, la qualité des produits et le large choix disponible pour leurs animaux
Ce que nous améliorons en continu :
Nous travaillons activement avec nos partenaires logistiques pour améliorer les délais et la qualité de livraison, afin d’offrir une expérience toujours plus fiable
Découvrez notre boutique : https://www.brekz.fr
Animalerie en ligne Brekz.fr
Written by the company
- Un service client à votre écoute, rapide et efficace
- Des questions ? Appelez le 04 11 98 00 00 (du lundi au vendredi de 9h00 à 13h). Ou contactez-nous directement via le formulaire sur notre site. E-mail : service@brekz.fr (réponse dans les meilleurs délais).
Pourquoi choisir Brekz ?
Des prix compétitifs, un large choix et plus de 25 ans d’expérience au service de vos animaux.
Notre mission
Nous rendons l’alimentation et les produits pour animaux accessibles à tous, avec un accent sur le prix, le choix et la qualité.
Large choix
Un assortiment soigneusement sélectionné de grandes marques pour chiens, chats, oiseaux et rongeurs, incluant des produits exclusifs à Brekz.fr.
Prix compétitifs
Des économies pouvant atteindre 40% sur de nombreuses marques, toute l’année.
Livraison avec suivi
Expédition rapide et livraison à domicile avec suivi fiable via nos partenaires Chronopost et DPD.
Fiabilité
Plus de 25 ans d’expérience dans les produits pour animaux et des milliers de clients satisfaits.
Contact info
Computerweg 2, 3542 DR, Utrecht, Netherlands
- 04.11.98.00.00
- service@brekz.fr
- brekz.fr
Chaque mois, des offres au poil !
3.8
Great
38K reviews
Asks customers to review
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Always buy from brekz great value…
Always buy from brekz great value excellent tracking ...thanks again Gary Jenkins
April 18, 2023
Reply from Brekz.fr
Hello,
Thank you for your comment.
We're happy to heart that you're satisfied from our service.
Team Brekz.
Tout tout tout
April 10, 2023
Reply from Brekz.fr
Bonjour,
Merci pour votre message.
Nous sommes désolés d'apprendre que vous n'êtes pas satisfait du service proposé.
Malheureusement, nous ne retrouvons pas dé réponse de votre part à notre email du 05/04.
L'équipe Brekz.
disponibilité d'un conditionnement…
disponibilité d'un conditionnement devenu introuvable...
February 22, 2023
Reply from Brekz.fr
Bonjour,
Nous vous remercions pour votre commentaire.
L'équipe Brekz.
Appalling attitude to customer service
December 27, 2022
Reply from Brekz.fr
Hello,
We are sorry that your experience with our customer service didn't please you.
Unfortunately, they did all they could for your case in a respectful way.
Team Brekz
Site au top !!
December 16, 2022
Reply from Brekz.fr
Bonjour,
Merci pour votre message. Nous sommes heureux d'entendre que vous avez été satsfaits de votre expérience chez nous.
Au plaisir de vous recompter parmi nos clients.
L'équipe Brekz
Parfait 👍😊
October 23, 2022
Reply from Brekz.fr
Nous vous remercions pour votre commentaire, et espérons vous revoir sur notre site.
Isabeau
I found Pedigree Senior croquettes!
I’m so glad I found a company on-line that sells Pedigree Senior croquettes, as I have been unable to buy any here in France for the last 2 months. I’m a little worried about the packaging. By the time the large, heavy carton arrived in SW France the carton had split down one side. Thankfully the 2 large sacks of food were intact. I will buy it again from Brekz.
October 19, 2022
Reply from Brekz.fr
Thank your kind review. We hope to see you soon back on our website.
Très content
October 12, 2022
Reply from Brekz.fr
Merci de votre confiance et à très bientôt. L'équipe Brekz.
All went well ...goods delivered on time
October 11, 2022
Reply from Brekz.fr
Merci de votre confiance et à très bientôt. L'équipe Brekz.
Kitty litter
Great selection items. Terrible packaging and delivery. The mess is not appreciated by those of us who are loyal customers. I have needed to move over to Amazon and other for better service and not receiving open boxes poorly packed.
September 7, 2022
Unprompted review
Reply from Brekz.fr
Merci pour votre aimable commentaire. Nous prenons en compte votre remarque.
I did not receive the parcel
I did not receive the parcel , dpd says it is lost. I contacted you to find out if you can resend my order as I never receive it and still wait for your reply since a few days. I would be glad if you can solve the delivery problem. Thanks
October 5, 2022
Reply from Brekz.fr
We're sorry for this experience. After checking, you have received your order.
I was disappointed when my package was…
I was disappointed when my package was not delivered to my house, but soon got notification that they would redeliver. I had the opportunity to switch to a relay point which I did, but it took them four days to have the package redelivered there, when it was already in town. But, mission accomplished!
September 19, 2022
Super service
September 15, 2022
tres bien expedition rapide
September 9, 2022
Parfait R.A.S.
September 7, 2022
service impeccable
September 6, 2022
Partial delivery, no refund
My order was partially delivered, the other half was returned to Brekz after it sat at depot nearby. Have sent 4 emails to them, tried to call several times and response, ever, and no refund at all! I am very disappointed!
September 2, 2022
Unprompted review
Face à l'obligation de rédiger un…
Face à l'obligation de rédiger un commentaire je ne donnerai plus de note sur Trustpilot.
August 29, 2022
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