I recently had an issue where my order arrived with the packaging open and food spilled in the delivery box. I was quite disappointed, but after contacting their support team, they responded very quic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Simple efficace souvent des reduction recommande pour les chien de grande taille
Company replied
My order arrived with 6 boxes of Royal Canin cat sachets. One box was completely opened with product spread all over the other sachets. The smell was disgusting . There was no way I could bring ins... See more
First and last time buyer based on my experience! Your company forgot more than HALF my entire order!! I emailed and tried to contact your team multiple times from the start to ensure no issues..and... See more
Company replied
Company details
About Brekz.fr
Written by the company
Chaque jour, des milliers de propriétaires font confiance à Brekz pour prendre soin de leurs compagnons.
Spécialiste de l’alimentation et des accessoires pour chiens, chats, oiseaux et rongeurs, Brekz propose un large choix de produits de grandes marques à prix compétitifs.
Nos points forts :
• Jusqu’à 40% d’économies sur de nombreuses marques
• Large assortiment, incluant des produits exclusifs à Brekz.fr
• Commande simple et rapide
• Livraison à domicile avec suivi via nos partenaires Chronopost et DPD
• Plus de 25 ans d’expérience dans les produits pour animaux
• Service client à l’écoute et réactif
Ce que nos clients apprécient :
Nos prix attractifs, la qualité des produits et le large choix disponible pour leurs animaux
Ce que nous améliorons en continu :
Nous travaillons activement avec nos partenaires logistiques pour améliorer les délais et la qualité de livraison, afin d’offrir une expérience toujours plus fiable
Découvrez notre boutique : https://www.brekz.fr
Animalerie en ligne Brekz.fr
Written by the company
- Un service client à votre écoute, rapide et efficace
- Des questions ? Appelez le 04 11 98 00 00 (du lundi au vendredi de 9h00 à 13h). Ou contactez-nous directement via le formulaire sur notre site. E-mail : service@brekz.fr (réponse dans les meilleurs délais).
Pourquoi choisir Brekz ?
Des prix compétitifs, un large choix et plus de 25 ans d’expérience au service de vos animaux.
Notre mission
Nous rendons l’alimentation et les produits pour animaux accessibles à tous, avec un accent sur le prix, le choix et la qualité.
Large choix
Un assortiment soigneusement sélectionné de grandes marques pour chiens, chats, oiseaux et rongeurs, incluant des produits exclusifs à Brekz.fr.
Prix compétitifs
Des économies pouvant atteindre 40% sur de nombreuses marques, toute l’année.
Livraison avec suivi
Expédition rapide et livraison à domicile avec suivi fiable via nos partenaires Chronopost et DPD.
Fiabilité
Plus de 25 ans d’expérience dans les produits pour animaux et des milliers de clients satisfaits.
Contact info
Computerweg 2, 3542 DR, Utrecht, Netherlands
- 04.11.98.00.00
- service@brekz.fr
- brekz.fr
Chaque mois, des offres au poil !
3.8
Great
38K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
tres content
August 21, 2021
Super !!!rapide efficace
August 19, 2021
Conforme aux description
July 21, 2021
Very good customer service there was a…
Very good customer service there was a problem with the delivery company but they sorted it out straight away and my item was promptly delivered.
Would recommend.
July 20, 2021
We needed to find a puppy dog for our beautiful boy.
We needed to find a puppy dog food for our 15 week old Griffon wired haired pointer. At Brekz France we found it. Thank you Breka.
July 16, 2021
Tres correct
July 12, 2021
Impeccable merci !
July 11, 2021
Long wait for delivery
The add is they delivery in 3 to 5 days and take longer to delivery. Not worth it
July 8, 2021
The product arrived quickly eventhough…
The product arrived quickly eventhough there was some confusion with the delivery address. Someone from the company called very quickly to check the correct address. Then the delivery arrived the next day without any problem. I am happy with the order and I would definitely reorder again.
June 29, 2021
Absolutely appalling customer service…
Absolutely appalling customer service from this company I used for the first and now the last time, given my terrible experience by DPD non delivery and lack of assistance, if any, from BREKZ, who I think have some sort of relationship, as it is only DPD who deliver for them.
DPD said they had delivered when they had not and Brekz seem to think DPD are more important than the customer
They only work weekday mornings from Holland and have not sorted out anything for me or responded further to my many e mails as they do not answer the phone .
I suggest that pet lovers use medic animal who supplied me much faster than BREKZ and have everything is stock unlike this company.
At the time of writing still heard nothing and received nothing.
June 19, 2021
Unprompted review
excellent service
excellent service, good value, delivered with speed and would definitely recommend and use again
June 18, 2021
Great price but shipping took too long
Great price but shipping took too long, had to purchase another bag of food locally. Not economical in the end. Should reconsider another delivery company.
June 16, 2021
Unprompted review
Diabolical still haven’t received…
Diabolical still haven’t received parcel due to the carrier used DPD never deliver to any of the residences around our golf course always use the same excuse need code for entrance to residence where every other carrier delivers no problem this will be the last time I order anything from this company as the communication is hopeless
June 14, 2021
Sites tip top,no comment,a refaire
June 13, 2021
Rapide simple eficace super agreable
June 13, 2021
You can trust it
I am glad that I discovered this site. Big choice of the products, reasonable prices and fast shipping. All the articles received are as described. I recommend it without hesitation
June 2, 2021
Un service impeccable !!!
May 31, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.