Couldn’t control my hunger or eating habits until Brello. Only reason I gave 4 stars and not 5 is because I am only in six weeks. With that being said, the process was easy to get started. Any ques... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They were a reasonable price on tirzepatide before others started lowering their prices. I’ve had delayed shipping once when they were having difficulty keeping up with demand. I lost 74 pounds in 6 m... See more
Company replied
Lost 140lbs. Keeping it off. Insurance won't cover. Brello was there when others were not. Healthier choices, exercise are crucial, but the compounded tirzerpatide took away the noise. THANK... See more
Company replied
Brello has been great get my meds on time communication the whole time app is great helps keep me on track. I used my Fsa card and my company so picky on approval Brello was so helpful in Fsa consta... See more
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Company details
Written by the company
Brello Health is a wellness-first brand dedicated to metabolic wellness, longevity, and ongoing support for women. Through Brello, members can connect with healthcare providers for clinician-prescribed treatment options and explore a broader wellness experience that includes educational resources, community support, and lifestyle-focused tools. Brello’s approach is designed to help women feel supported, informed, and more confident in their health journey.
Contact info
United States
- info@brellohealth.com
- brellohealth.com
4.1
Great
4K reviews
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Lack of customer service *updated
Terrible Customer Service, Questionable Business Practices
Extremely disappointed with Brello Health's service and business practices.
I ordered tirzepatide from Brello because they were significantly cheaper than my current provider (several hundred dollars less for a 3-month supply). I'm nearly a year post-VSG and have been successfully using tirzepatide for a month through another provider.
The Issues:
- Denied my order due to being "post-op VSG" despite being almost a year out and already established on this medication
- Charged my card immediately upon order
- Completely non-existent customer service - I have called multiple times, sent two emails, and left messages in their chat system with ZERO response
- No human contact available when you need help
The Bottom Line:
While saving money seemed appealing, the complete lack of customer support and communication makes this company impossible to work with. My current provider may cost more, but they actually answer the phone, have real humans to talk to, and check on my progress monthly.
Save yourself the headache - pay a little more for a company that actually provides customer service. The "savings" aren't worth the stress and hassle.
Update: Still waiting for pending charge to drop off since they won't respond to reverse the denial in the first place
Update: after the first review they did make it a priority to respond to me. I spoke with a representative on the phone and they were able to answer all my questions and reverse my denial. I hope moving forward this level of communication continues.
April 16, 2026
Unprompted review
Reply from Brello Health
Hi Bethany,
We’re really sorry for the frustration you experienced with Brello Health—especially around communication and not being able to reach someone when you needed support.
We also hear your concern about the charge and the lack of response across multiple channels. That’s not the experience we aim to provide, and we understand how stressful that can feel when you’re left waiting without clarity.
We absolutely agree that communication around these situations should be clearer and more responsive.
Great internet medical services!
As for internet’s ( lack of a better word) medical services and pharmaceuticals Brello is quite good. They helped me as I needed it and answered my questions. The response time was not fast, but reliable in their information and efforts to meet my needs and address my concerns and problems. I have lost 40lbs in 2 1/2 months, the medicine is helpful, not for everyone, but inform yourself prior to begining being responsible for your own health. Brello met my needs, thank you Brello! Also a side note, I do not believe that it is all about the $ for them, the care in the details proves that to me.
April 21, 2026
Unprompted review
Reply from Brello Health
Hi Lynn,
Thank you for such a thoughtful and detailed review of Brello Health 💛 We really appreciate you taking the time to share both what worked well and where things felt slower.
We’re glad to hear our team was able to support you when you needed help and that the information you received felt reliable.
We also hear you on response times—not always as fast as we’d like, even when the care behind it is solid. We’re actively working on improving that balance so support feels both dependable and timely.
We really appreciate your perspective on cost vs. care as well. Our goal is always to keep things transparent and grounded.
Thanks again for being part of the Brello community and for sharing your experience so openly 😊
Brello Health… Absolutely top notch
Brello Health… Absolutely top notch! Efficient,Trustworthy,Knowledgeable! I’ve told numerous friends that have recently gotten on board and they are having the same positive experiences! Thanks Brello!
April 21, 2026
Unprompted review
Reply from Brello Health
Hi Thomas,
This is such a great note to read—thank you for sharing it about Brello Health 💛
We’re really glad to hear your experience has been smooth, reliable, and supportive. Even better, it means a lot that you’ve recommended us to friends—that kind of trust is something we don’t take lightly.
We’re also happy to hear they’re having positive experiences too 😊 That’s exactly what we hope for: consistent care, clear communication, and a team you feel good coming back to.
Thanks again for being part of the Brello community—we appreciate you!
Timely delivery and helpful…
Timely delivery and helpful communication. I feel like my last shipment was a little weak but every other time in the last year has been great.
April 21, 2026
Unprompted review
Reply from Brello Health
Hi Kristi,
Thanks so much for sharing your experience with Brello Health 💛 We really appreciate your year of support and your honesty here.
We’re glad to hear delivery and communication have generally been strong—that means a lot to us.
If anything ever feels off or you want help reviewing a recent order, our support team is here for you.
Thanks again for sticking with us and for being part of the journey 😊
Brello offers affordable medication…
Brello offers affordable medication with great customer service. They have been very transparent during their busy times. Their practitioners are knowledgeable. I am glad I have found them.
April 21, 2026
Unprompted review
Reply from Brello Health
Hi Gabrielle,
Thank you so much for taking the time to share this—your kind words really mean a lot to all of us at Brello Health 💛
We’re especially glad to hear that our team’s transparency and support stood out to you, even during busier times. That’s something we care deeply about—keeping things real, clear, and respectful of your experience. It’s also great to know you’ve felt confident with our practitioners and the care they provide.
We’re really happy you found us, too 😊 And we’re here to keep supporting you wherever you are on your journey—always at your pace.
If you ever have questions or need anything along the way, don’t hesitate to reach out!
I waited so long for my order and when…
I waited so long for my order and when it didn't show up, they expedited my replacement right away. Plan to wait several weeks though so if you are on a dose make sure you give yourself 3-4 weeks just in case, I didn'trealizeand had to titrate back to a starting dose. The compound is fantastic though.
August 13, 2025
Reply from Brello Health
Hi Rebecca,
Thanks so much for sharing your experience—we really appreciate you sticking with us through that delay 💛
We’re sorry your original order took longer than expected, especially since timing can make a big difference in keeping your routine consistent. That said, we’re glad our team was able to jump in quickly and expedite a replacement for you.
You also called out something super helpful for others—planning ahead with refills. Giving yourself a 3–4 week buffer is a great rule of thumb, and we’re always working behind the scenes to make timelines more predictable and transparent.
We’re really happy to hear the medication itself has been a positive part of your journey. As always, your plan is reviewed by a medical provider and tailored to you—and if timing or dosing ever gets off track, our care team is here to help you navigate next steps.
Thanks again for your patience and for being part of Brello Health—we’ve got your back moving forward.
Extremely happy with Brello! …
Customer service is great and very helpful! I've lost 25 pounds since I switched to Brello. Great company and reasonable prices.
April 20, 2026
Unprompted review
Reply from Brello Health
Hi Lisa,
This made our day—thank you so much for sharing! 💛 We’re really glad to hear you’ve had such a positive experience with our customer support team and that you’re feeling good about your journey with us.
It’s awesome that you’re seeing progress since making the switch. Every path looks a little different, and we’re here to support you with a provider-reviewed plan that fits your needs—no pressure, just steady, sustainable steps forward.
We also appreciate you calling out our pricing transparency—that’s something we care a lot about keeping accessible and straightforward.
Thanks again for being part of Brello Health—we’re cheering you on every step of the way 😊
I was able to reach customer service in a timely manner.
I was able to reach customer servie, including the pharmacy, when I left my Tirzepatide out of the refrigerator for 24 hours. The pharmacist was able to help me and I didn't have to wait long to get transferred. The product has been great and delivery is quick. I would purchase from them in the future if I needed something.
April 19, 2026
Unprompted review
Reply from Brello Health
Hi Tina,
Thank you so much for sharing this—we’re really glad to hear our team and the pharmacy were able to help you quickly when you needed support.
We’re also happy to know you’ve had a good experience with the product and delivery, and we appreciate you taking the time to leave this feedback.
Brello has given me my life back
Brello has been amazing! I’m on Tirz. The way this medication has changed and saved my life. I am just in awe everyday! I struggled with an ED for over 20 years and that’s what this has saved me from! I’ve never felt better in my entire life, both mentally and physically! Thank you Brello. 💜
April 19, 2026
Unprompted review
Reply from Brello Health
Hi Rox,
Thank you so much for sharing this 💜
We truly appreciate your openness in sharing something so personal—it means more than we can say. We’re incredibly grateful to hear how much of a positive impact this journey has had on both your physical and mental well-being.
Knowing you’re feeling better, stronger, and more like yourself is exactly why we do what we do. Thank you for trusting us to be part of your journey.
We’re so happy to have you with the Brello community and are always here for you 💜
Newcomer
I have only had one shipment so far but have had zero issues. Any questions I had, were answered. I am hopeful that the great experience will continue.
March 20, 2026
Unprompted review
Reply from Brello Health
Hi Stacy,
Thank you so much for sharing this—we’re really glad to hear your first experience has been smooth and that your questions were answered.
We appreciate you taking the time to leave feedback and are happy to have you with us.
Good customer service once they changed…
Good customer service once they changed pharmacies earlier this year. Product is of great quality and the price is fair!
April 18, 2026
Unprompted review
Reply from Brello Health
Hi Jay,
Thank you for sharing your experience—we’re really glad to hear things improved after the pharmacy transition and that you’re happy with the quality and pricing.
We appreciate your feedback and are happy to have you with us!
Very unhappy with Brello this time…
Very unhappy with Brello this time around. Customer service took days to respond and then passed me off to the pharmacy. Unable to make contact with pharmacy. They sent me a beginners dose after I started ive been on for several months. All the vials had very little liquid in them. Maybe 1/4 ..1/3 filled. Product is also not the same i used to receive from Brello right before they left Florida. I was very excited when they were able to start up again. However, now I won't order or recommend Brello to others. The dosage sent is for 2.2 mg 1st month. 4.4 2nd, 6 mg 3rd. I was maintaining on 4.5mg per week. The medication is weaker and im very unhappy how much I spent and how little I received. I stopped trying to reach anyone because I felt like a druggy. 3 months will last maybe 2 if i micro dose. Very disappointed
March 23, 2026
Unprompted review
Reply from Brello Health
Hi Anne,
Thank you for sharing your experience—we’re really sorry to hear how frustrating this has been for you. We understand how important consistency in dosing and product experience is, especially after you’ve already been on treatment for some time.
For any concerns related to dosing or your prescription, the best next step is to connect directly with your provider through the app. From the home screen, tap the Support icon (bottom left), then select “Talk to the healthcare provider” to send a message or request guidance. They’ll be able to review your case and provide support.
We truly appreciate your feedback and understand your concerns.
Brello has been an excellent company to…
Brello has been an excellent company to work with! They are clear, transparent, reasonably priced, and have a great product and support system. Highly recommend! I have been with them for 15 months so far and counting!
April 19, 2026
Unprompted review
Reply from Brello Health
Hi Erica,
Thank you so much for sharing this—we’re really glad to hear your experience over the past 15 months has been so positive. It means a lot that you’ve found the process clear, transparent, and supportive.
We truly appreciate your recommendation and are happy to have you with us!
Reply from Brello Health
Hi Melissa,
Thank you so much for sharing this—we’re really glad to hear you’ve had a great experience.
We appreciate you taking the time to leave a review and are happy to have you with us!
I haven’t list as much weight as I…
I haven’t list as much weight as I think I should have after 5 months on “T”.
20 lbs. I am never sure if things are on track. There are lots of messages sent to me that make me wonder if most of it is sales gimmicks. It is hard to speak with a real human being and not AI. Iam not 100 happy with the program just OK
April 19, 2026
Unprompted review
Reply from Brello Health
Hi Cynthia,
Thank you for sharing this—we’re sorry to hear you’ve been feeling uncertain about your progress and the overall experience. We understand how important clear guidance and support are, especially over several months on the program.
You can message your provider directly through the app to review your progress and discuss next steps or any adjustments that may be appropriate for you. They’re the best point of contact for clinical guidance.
We also hear your feedback about communication and support access, and we’re actively working to improve that experience.
I have been on brello for alittle over…
I have been on brello for alittle over 4 months and I am very happy with everything. Customer service takes a little while to respond but other than that shipping is fast and everything comes cold and neatly packaged. Im down 72 lbs so far and will continue to buy from brello.
April 18, 2026
Unprompted review
Reply from Brello Health
Hi Michelle,
Thank you so much for sharing this—we’re really happy to hear your experience has been going well overall and that your shipments have been arriving in good condition and on time.
We also appreciate your honest feedback about response times and are actively working on improving that area. Most importantly, we’re glad to hear about your progress so far and are grateful to be part of your journey.
Brello customer service and Southend pharm...
I'll have to say that the customer service experience was awesome when I reached out to restart with Brello. Illinois took a little bit longer to get Southend back into status, but well worth it. I restarted on a Monday and by that Wednesday Southend had it to me. I would recommend Brello over and over!
April 13, 2026
Unprompted review
Reply from Brello Health
Hi KJ,
Thank you so much for sharing this—we’re really glad to hear your restart process went smoothly and that the turnaround was quick once things were back in place. It’s great to know the support team was helpful during your experience as well.
We truly appreciate your recommendation and are happy to have you back with Brello!
Be prepared to face issues with care…
Be prepared to face issues with care continuity when they face licensing barriers. Was expecting me to have a dramatic drop in dosage for my script (for no reason other than the fact that I had to get medication elsewhere/with a med spa because they could not fulfill it in my state) with Brello because of licensing issues on Brello’s end… which would be comical if it weren’t for the fact that their targeting marketing was prompting me to return once they got their licensure sorted. Total waste of time and energy trying to come back after a lapse in Brello’s ability to supply medication. Look elsewhere for reliable care.
April 18, 2026
Unprompted review
Reply from Brello Health
Hi GB,
Thank you for sharing your experience—we’re really sorry for the frustration this caused. We understand how important care continuity is, and situations involving state licensing changes can unfortunately disrupt that.
When there’s a gap in treatment, dosing decisions may follow clinical guidelines to ensure safety, but we recognize how frustrating that can feel—especially when you were encouraged to return.
We truly appreciate your feedback and hear your concerns around reliability and communication.
I may not be losing weight as quick as…
I may not be losing weight as quick as others, but I am losing. I have had questions and have been able to be help through online support and on the phone. I have not had any side effects and hope to continue as I start my second refill and the dosage increases. I hope this helps others.
April 18, 2026
Unprompted review
Reply from Brello Health
Hi Sandra,
Thank you so much for sharing your experience—we’re really glad to hear you’re seeing steady progress and that your questions have been supported through both online and phone support. That consistency and safety are important, especially as you continue into your next refill.
We appreciate you taking the time to leave this thoughtful message and are happy to have you with us on your journey!
Awesome experience from start to…
Awesome experience from start to finish. I would definitely recommend Brello if you’re looking to start GLP-1. It works !
April 18, 2026
Unprompted review
Reply from Brello Health
Hi Jennifer,
Thank you so much for sharing this—we’re really glad to hear your experience from start to finish has been so positive.
We appreciate your recommendation and are happy to be part of your journey!
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