Customer service rep was able to send me a live link to join the video call to confirm my issue and proceed with the warranty claim. However, I have 2 problems with BREVILLE: 1) A heating element... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I believe my rep's name was Limpo. They were able to access my already existing case and asked questions to help clarify the issue. I was on a work call during the interaction and was not able to star... See more
I got an issue with my Bambino Espresso machine and called support. The lady on the phone did a video call with me to identify the issue and then sent me an email with a label for shipping. Sent the m... See more
Tumi was extremely helpful. I called with three different questions and she helped me efficiently with all of them. In addition she was super kind and friendly. Rather than waiting on hold for a l... See more
Company details
Information provided by various external sources
Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
Contact info
19400 S Western Ave, 90501, Torrance, United States
- 3107553097
- productreviews@brevilleusa.com
- breville.com
4.2
Great
12K reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Customer service addressed the issue…
Customer service addressed the issue quickly and efficiently.
June 13, 2026
Great Product (Toaster)
June 6, 2026
Very patient and helpful
June 12, 2026
Thank you for arranging a replacement…
Thank you for arranging a replacement for my Sea Salt Smart Oven Air Fryer. I appreciate the assistance in resolving this matter.
I was quite disappointed when I noticed the discoloration, as I have invested in the entire Sea Salt collection and absolutely love the aesthetic. In addition to the air fryer, I also own the juicer, toaster, kettle, and coffee maker, so maintaining a consistent look throughout my kitchen is very important to me.
Their willingness to stand behind their product and provide a replacement is greatly appreciated. Thank you again for the support and excellent customer service.
June 13, 2026
Great customer service and attention to…
Great customer service and attention to detail. Very impressed.
June 10, 2026
Efficient and easy
Found the problem and decided it would be easier to replace than fix so the package was dispatched and on my doorstep in days.
June 5, 2026
Tech was patient and the video call…
Tech was patient and the video call made it easy to resolve.
June 12, 2026
Attentive and genuinely concerned about…
Attentive and genuinely concerned about my inquiry. Resolved my issue in short order.
June 11, 2026
Excellent customer service and speedy…
Excellent customer service and speedy response. I am very happy
June 12, 2026
Molly was amazing and helpful
Molly was amazing and helpful! Couldn’t thank her enough!!
June 12, 2026
Customer service did not listen to me
Customer service did not listen to me. I had an issue with my kettle and it was very dismissed. Just lasted me two years. I explained that the kettle wouldn’t stop boiling and think that’s more of a safety. It.shouldn’t breakdown compared to what this kettle cost compared to a cheap kettle. I Iasked for this to be escalated. And the guy told me on the phone there’s no point as the outcome would be the same but in the email I received it said it would be escalated and will let me know which is a lie. I won’t be buying Breville again as I think Customer service should’ve listened to me.
June 12, 2026
Reply from Breville
Your feedback is appreciated, and we are sorry the options available to us for products outside the warranty period were not what you were hoping for. We understand it can be frustrating when the resolution offered does not meet expectations, and we regret the discount was not the outcome you were looking for. Your comments will be shared with the appropriate teams.
The process was easy
The process was easy. I submitted a request online to talk about my product that was failing. The customer service agent Alicia helped me problem solve and I’m satisfied with the results.
June 11, 2026
Excellent customer service
Excellent customer service! Blender was defective after purchasing about 5 months ago. The return process was excellent through UPS and the new blender was received within a week.
June 10, 2026
It would have been a 5 if they had sent…
It would have been a 5 if they had sent me the return label and got my replacement shipped to me before I had to call back several weeks later to check on when my new oven would be shipping. Otherwise great!
June 12, 2026
Excellent accommodations and…
Excellent accommodations and sensitivity to my concerns, beginning with Noma and ending with Thandi
June 12, 2026
very quick to respond
very quick to respond, and give me the information I needed to fix the problem I was having with my espresso machine.
June 12, 2026
Very Helpful
June 12, 2026
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