The Brew Company Reviews 718

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the coffee, highlighting its delicious taste and variety. The ordering process is frequently described as easy and straightforward, and many appreciate the efficient and fast delivery service. People also enjoy the unique and practical packaging, especially for the advent calendars, finding them to be a fun and innovative way to experience different coffees. However, some customers also noted issues with delivery, specifically concerning packages being sent to incorrect or inconvenient collection points, or experiencing delays. A few people also mentioned receiving damaged packages or coffee that was roasted a month prior, which was considered unacceptable.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the high quality of the coffee... See more

Quality

Reviewers consistently express satisfaction with the quality of the coffee. Customers praise the excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy and efficient... See more

Order

Users describe positive interactions with order. Many customers praise the easy online ordering process and... See more

User experience

Consumers find the user experience to be positive. Many praise the website as easy to use and appreciate the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently ordered 3 bags of Brazil coffee beans. I received a 10% discount on the coffee beans, and also 3 free Coffeebrewers! The shipment was delivered very promptly, and I was kept aware of the... See more

Rated 5 out of 5 stars

Online ordering was simple and easy to navigate. My order was shipped promptly even with Black Friday ordering. I could track my package to see how far away it was and picking up at UPS helped with... See more

Rated 5 out of 5 stars

My brother loves the whole bean advent calendar. He can get up to six cups out of each bag, and I enjoy supporting a small business. He also has the tea calendar one year, which he enjoyed, but he lov... See more

Rated 5 out of 5 stars

I’ve bought The Brew Company’s Advent Calendar for the past three years, and it has become a holiday tradition I truly look forward to. The quality is consistently excellent, with a great variety of... See more


Company details

  1. Coffee Roasters
  2. Beverage Distributor
  3. Organic Food Store
  4. Tea Manufacturer

Information provided by various external sources

Vi tror på, at en overdådig og velsmagende kop kaffe, te eller lækker cocktail tilbyder en vigtig mulighed for et afslappende ‘zen-moment’ i en ellers travl hverdag. Med andre ord, skal en travl og krævende hverdag ikke være grunden til, at man ser sig nødsaget til at anvende instant kaffe, teposer og forblandet cocktails. Kerneessensen af vores innovative portfolio er, at kombinere den absolut bedste kvalitet med anvendelighed. Vores verdensomspændende patentbeskyttet ”Brew-In-The-Bag” koncept tillader DIG at brygge og nyde en velsmagende kop kaffe eller te – hvor som helst, når som helst.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

718 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Makes a great gift

I have given coffee Advent calendars to friends and family over the last few years and they never disappoint! Everyone loves all the coffee flavors and the excitement of a new coffee every day. The two cup packets Are a surprise to them all and they love it! I wish someone would give me one!!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great Coffee, Great Value!

This is my 3rd time ordering The Brew Company advent calendar and it never disappoints! The coffee is always delicious and is one of the only coffee advent calendars that gives you 2 coffees a day!
Highly recommend, and will be repurchasing again next year. 💞

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely love this!

I absolutely love this advent calendar from The Brew Company! Every year I try to find a fun advent calendar, and this year, this one just spoke to me. It's only day one and my day was immediately made knowing I had a fresh cup of coffee ready to be brewed to start my day! 10/10

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

good deals

good deals, plenty of products to choose from. This was already my 5th advent calendar !

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Super good

First thing to say:Super quick
Second thing I already stole one coffee from my calendar and it was super good!

So I only say: VERY VERY GOOD!

November 30, 2025
Unprompted review
Rated 4 out of 5 stars

Great service great product

I wasn’t home to receive the package however they delivered it to a safe place and the product was wonderful! My loved one thoroughly enjoyed the fun of an advent calendar that wasn’t simply chocolate

November 29, 2025
Unprompted review
Rated 1 out of 5 stars

Only 1 thing arrived and charged for 2, no response from Company

Keep trying to get through to this Company but you dont get a response.

I only got one parcel, but I was charged for 2. Says x2 on the box which is impossible for the size of box the 1 arrived in

I just want a refund for the missing one.

I see this company on Insta all the time and I decided to just go with it but I think they are maybe a little over run with Orders.

The 2nd item was meant for a christmas present but if the 1st one hadn't arrived for the birthday party I would of had to get another gift from somewhere 😩

October 9, 2025
Unprompted review
Rated 2 out of 5 stars

Poor delivery to Uk

I have ordered advent calendars and other products for many years from this company with no issues . The product itself is faultless. The problem arises with delivery to UK. Brew Company use UPS - not the most reliable couriers. For some reason Brew Company despatched my two 2025 advent calendars to a convenience store a couple of miles from my home which no longer accepts UPS deliveries. I did not request this. I wasted so much time tracking down my parcel. UPS are very difficult to communicate with. UPS were in process of returning product back to Denmark due to being undeliverable. Fortunately the package had been routed via a warehouse here in my hometown. I visited the warehouse and requested they intercept the returning package and ring me when it arrived back there. Fortunately a helpful gentleman did This for me and I eventually managed to collect my delivery. However this should not have happened. I asked for home delivery not delivery to a drop off. Please reconsider your choice of UK courier company to a more reliable company and only send parcels to requested address not some random collection point

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I have been ordering Christmas coffee advent calendars for a few years now. Tried ordering again now for two of them and it states free delivery yet when you go to checkout they want to charge £10 delivery. Contacted them asking how I unlock the free postage as detailed on their website but four emails ignored. Not professional at all. Seems customer satisfaction is not valued by this company. Disappointed as I have never had a problem before. Sort it out brew company.

September 26, 2025
Unprompted review
The Brew Company logo

Reply from The Brew Company

Hi Helen,

We are sad to hear about your experience. Can you please send me the details to andrus@brew-company.com, and I will look into this. We have recently encountered issues with our webshop that we are currently trying to sort out.

Rated 1 out of 5 stars

Terrible service

Terrible service. Ordered and after a long 3 week wait package was tampered with and empty. Advised Brewy via email a long time to respond. Have not taken responsibility and said I can order again with 20% discount. This issue now going 2 months takes a week to get an email response. No trust here! Tried to find number to contact. None found. Still waiting for email response. Just want refund now. Horrible experience and Brewy don’t care!!!!

June 16, 2025
Unprompted review
The Brew Company logo

Reply from The Brew Company

Hi Joanne,

Thank you for reaching out and leaving a review. It seems that we are not the company you are looking for. We are not Brewy, but The Brew company. I also tried to find your details in our system, but did not succeed. In case you did order from us, please write me a direct email to andrus@brew-company.com

Rated 1 out of 5 stars

Old coffee

Ordered 7 coffees of which 5 where roasted 1 month ago. That is completely unacceptable.

June 25, 2025
Unprompted review
The Brew Company logo

Reply from The Brew Company

Hi Kevin,

Thank you for your feedback. Our roaster got your contacts and should reach out to you to clarify the feedback. In case he did not already, please reach to me directly at andrus@brew-company.com

Rated 3 out of 5 stars

No response

Before buying, they were very quick with replies etc. now that I want a refund, they haven't responded for 2 days. First time using this company, never again.

December 5, 2024
Unprompted review
The Brew Company logo

Reply from The Brew Company

Dear InPhoung Ma,

Apologies for the delay in our responses. We were busy getting all the orders out the door. Please send an email to andrus@brew-company.com if you are still having issues.

Rated 5 out of 5 stars

Advent calendar is not bad at all

I got the coffee brew in a bag advent calendar and I am very pleasantly surprised.

You have to follow the instruction and brew 8 minutes. For me 400 ml of water.

You get to taste different origins in a simple sachet and it works quite well. Price was also not bad for 24 days of two cups of coffee.

November 30, 2024
Unprompted review
The Brew Company logo

Reply from The Brew Company

Thomas, it is great that you are enjoying the variety of coffees. And thank you for your feedback.

Rated 1 out of 5 stars

Item not delivered

Ordered the coffee Advent calendar from this company based in Denmark to arrive well in time. Did not arrive for the start of Advent. Tried to contact initially by emails, no one bothered to respond. When finally someone did, they said not their responsibility, and asked me to chase the delivery company !! Not a single word of apology ! Worst service ever, don't order anything from this company !

December 2, 2024
Unprompted review
The Brew Company logo

Reply from The Brew Company

Hi Sajal,

This is Andrus from The Brew Company. Can you please send me your order number to andrus@brew-company.com, and I will make sure to solve this asap.

Rated 1 out of 5 stars

Low quality, stale coffee beans

I have ordered coffee beans advent calendar however the beans were stale. When I used it for coffee machine it was showing as under extracting and the coffee did not have any crema on top.
I used other brand beans after to test whether it is coffee machine issue or beans and it had thick crema therefore the issue is definitely beans. Considering the premium price, very disappointing.

October 28, 2024
Unprompted review
The Brew Company logo

Reply from The Brew Company

Dear Neringa,

Thank you for your feedback.

Could you please send me your order number to andrus@brew-company.com. I will take a look at the production date of the beans you received and talk to our roaster.

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