Brew Day Reviews 

542
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and polite service, highlighting the excellent value for money and reasonable prices of the products. Many appreciate the wide selection of ingredients and products, noting the high quality and the convenience of bespoke order options. The delivery service is frequently mentioned as quick, prompt, and well-packaged, often arriving sooner than expected. However, some customers experienced issues with delivery, including lost packages or damaged boxes upon arrival. A few people also noted minor problems with packing protection for fragile items or incorrect items in their orders.

What people talk about most

Product

Clients share positive opinions on product, often highlighting the great range and variety of items... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and quick delivery... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and helpfulness.... See more

Order

Consumers find the ordering process to be positive, with many reporting efficient service and timely... See more

Price

People report positive experiences with price, often noting great and excellent prices, with some finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered several times now from Brew Day, and as always received a polite and efficient service from Matt. Ordered all grain kit mid afternoon & everything was available for collection next morning. Ca... See more

Rated 5 out of 5 stars

It was my first time buying sacks of grain in a while, so hadn't used Brew Day before, but really glad I did. Great selection of ingredients at reasonable prices, only up the road from me in Notting... See more

Rated 5 out of 5 stars

Brewdog amylopectinase is not just for the brewers. Paper restorers like to use it when removing prints from unsuitable backings. It works well if you keep it warm enough. Much cheaper than Alpha Am... See more

Rated 5 out of 5 stars

I've received my Brew Day item, this is part of a Christmas present for my son so can't comment on the actual taste of it, the kit was comple and I like the fact you add instructions so he doesn't hav... See more


Company details

  1. Brewing Supply Store

Written by the company

Home brew equipment and ingredients. Next Day Delivery. Speciality all grain beer kits. Speciality malts and hops. Huge range of Wine and Beer kits. Starter kits and gift cards available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

542 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(542)

59 reviews in the last 12 months

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Rated 2 out of 5 stars

Sadly disappointing overall

Sadly disappointing overall. I have been brewing beer and wine from kits for 45 years or so, this was my first purchase from this company and was an order of over £200 of wine and beer kits. My order arrived in a large box but on opening the box there was a carnage of beer kits bags of grape juice and wine kit packaging that looked as if the whole thing had been placed in a concrete mixer for an hour. Having sorted through everything none of the grape juice bags had been punctured and all the ingredients were there. There was simply not enough internal packaging materials within the outer box, almost none. Therefore there was no restraint of the products within the box and they all smashed together. Unfortunately two of the kit I ordered were missing and there was no indication anywhere that there should have been another delivery box. Having contacted Matt with pictures he stated that there should have been another box in the delivery.
Having waited for the delivery company to follow their standard lost parcel process for a couple of days, replacements for the missing kits were dispatched and received. The packaging of these replacements was also quite poor.
In summary, the prices were fair, the customer service from Matt was courteous but the packaging of deliveries was poor.

February 3, 2025

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