Brew Day Reviews 

542
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and polite service, highlighting the excellent value for money and reasonable prices of the products. Many appreciate the wide selection of ingredients and products, noting the high quality and the convenience of bespoke order options. The delivery service is frequently mentioned as quick, prompt, and well-packaged, often arriving sooner than expected. However, some customers experienced issues with delivery, including lost packages or damaged boxes upon arrival. A few people also noted minor problems with packing protection for fragile items or incorrect items in their orders.

What people talk about most

Product

Clients share positive opinions on product, often highlighting the great range and variety of items... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and quick delivery... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and helpfulness.... See more

Order

Consumers find the ordering process to be positive, with many reporting efficient service and timely... See more

Price

People report positive experiences with price, often noting great and excellent prices, with some finding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered several times now from Brew Day, and as always received a polite and efficient service from Matt. Ordered all grain kit mid afternoon & everything was available for collection next morning. Ca... See more

Rated 5 out of 5 stars

It was my first time buying sacks of grain in a while, so hadn't used Brew Day before, but really glad I did. Great selection of ingredients at reasonable prices, only up the road from me in Notting... See more

Rated 5 out of 5 stars

Brewdog amylopectinase is not just for the brewers. Paper restorers like to use it when removing prints from unsuitable backings. It works well if you keep it warm enough. Much cheaper than Alpha Am... See more

Rated 5 out of 5 stars

I've received my Brew Day item, this is part of a Christmas present for my son so can't comment on the actual taste of it, the kit was comple and I like the fact you add instructions so he doesn't hav... See more


Company details

  1. Brewing Supply Store

Written by the company

Home brew equipment and ingredients. Next Day Delivery. Speciality all grain beer kits. Speciality malts and hops. Huge range of Wine and Beer kits. Starter kits and gift cards available.


Contact info

4.9

Excellent

TrustScore 5 out of 5

542 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(542)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

out of date

Arrived after 4 days (but it was over the weekend), with 2 missing taps (but arrived later), sterilizing powder spilled all over the lager (but sent another one), wine out of date, (just checked & still don't notice a mention to this on website).

January 15, 2024
Brew Day logo

Reply from Brew Day

Hi, Unfortunately the taps were missed from the original order, but we realised the mistake and they were sent (and arrived) the following day. The steriliser was damaged in transit, so we sent you the larger version by way of an apology. I believe you ordered on a Thursday afternoon, so it was sent on the Friday to arrive on Monday. The wine kit had the Best Before date in the title of the product, and was reduced in price. I'm sorry if we didn't meet your expectations with this order, but I believe we have done everything we could to address your concerns. Kind Regards, the team at Brew day.

Rated 4 out of 5 stars

I placed the order and was astonished…

I placed the order and was astonished at the cost of transport. It was the most expensive delivery cost that I have ever spent on such an order.
I noticed that the grain seems under crushed. There are a lot of undamaged grains. I don't know if this is a fault.
The explanatory notes are good. No complaints there.

January 11, 2024
Brew Day logo

Reply from Brew Day

Hi, thanks for the feedback. I've reviewed the options for shipping to your address and found that Fedex, DHL and Parcel Force are all quoting the same price, and the amount we have charged you just covers our costs. We are reluctant to use cheaper couriers as we believe the reduced standard of service makes it a false economy.

With regards the grains, this is the setting we use when brewing and we always hit our numbers. If you are having any issues please drop us an email and we'll discuss what we can do going forward.
Kind Regards,
The Brew Day Team

Rated 5 out of 5 stars

The best brew shop ever

Met Mathew and he is so happy to help with any questions and his knowledge is awesome he told what I need and @ minimal cost these guys are 100% honest and I can’t wait to go back with an 100 more questions 😁😁

January 9, 2024

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