I received 5 shirts but regretfully the size mentioned did not fit. So I returned them as per their instructions. Despite providing the returns tracking number, which has been confirmed as deliver... See more
Company replied
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See what reviewers are saying
My first order with Brian Oak. I loved the snazzy designs - so much more interesting than the usual mens' tailors. The shirts arrived very quickly and were packed beautifully with all the trimmings.... See more
Company replied
Really classy shirt, took a chance with a 15” collar which was too small, No messing with a refund, just a simple return and exchange for 15.5” which looks tailor made, Brian Oak were excellent to de... See more
Company replied
Really like their chinos, I’ve now ordered three pairs and they are really comfortable! Service and delivery both excellent and overall I’m very happy with these trousers.
Company replied
Company details
Written by the company
Discover a wide range of premium menswear in the UK, Brian Oak making high-quality Shirts, Sweatshirts, Sweatpants, Denim jeans, Trousers, Rugby Shirts, Ties and more. Elevate your style with our carefully crafted, stylish clothing for every occasion.
Contact info
82 Douglas Road, RM11 1AR, Hornchurch London, United Kingdom
- +447950328498
- info@brianoak.com
- brianoak.com
4.5
Excellent
93 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent quality product
Excellent quality product, delivered securely and promptly.
April 1, 2026
Unprompted review
Reply from Brian Oak London
Hi Warsame,
Thank you for your kind feedback! We are glad you loved our products and look forward to serving you again.
Regards,
Team Brian Oak
Good product and good quality
Good product and good quality. Fair pricing and prompt delivery
April 2, 2026
Unprompted review
Reply from Brian Oak London
Hi Peter,
Thank you for your kind feedback! We are glad you loved our products and look forward to serving you again.
Regards,
Team Brian Oak
Excellent all round service and quality
Excellent well known designer products available at a very reasonable price with fast efficient delivery.Top seller - - - top products - Very happy and definitely recommend. Than you!
March 3, 2026
Unprompted review
Reply from Brian Oak London
Hi Mr Tony,
Thank you for your kind feedback! We are glad you loved our products and look forward to serving you again.
Regards,
Team Brian Oak
Really classy shirt
Really classy shirt, took a chance with a 15” collar which was too small, No messing with a refund, just a simple return and exchange for 15.5” which looks tailor made, Brian Oak were excellent to deal with.
Thank you
March 27, 2026
Unprompted review
Reply from Brian Oak London
Hi Mr Davies,
Thank you very much for taking the time to share your kind feedback.Ensuring both quality and an easy customer experience is very important to us.
We appreciate your support and look forward to serving you again in the future.
Quick and efficient delivery.
Quick and efficient delivery.
Good quality shirts.
March 19, 2026
Unprompted review
Reply from Brian Oak London
Hello Abednigo,
Thank you for your feedback. Looking forward to serving you again soon.
Regards,
Team Brian Oak
Really like their chinos
Really like their chinos, I’ve now ordered three pairs and they are really comfortable! Service and delivery both excellent and overall I’m very happy with these trousers.
March 27, 2026
Unprompted review
Reply from Brian Oak London
Hello Neil,
Thank you for your valuable feedback. We are glad to hear you are satisfied with the quality and overall experience. We look forward to serving you again and hope you try more of our collection.
Regards,
Team Brian Oak
Excellent shirt
Excellent shirt, great material looks just like described
March 19, 2026
Unprompted review
Reply from Brian Oak London
Hi Cheryl,
Thank you for your lovely feedback! We are glad you are happy with the shirt and that it met your expectations.
Quick delivery
Updates of delivery quick delivery and well packaged would definitely use again
March 18, 2026
Unprompted review
Reply from Brian Oak London
Hi Angela,
Thank you for your kind words! We are delighted to hear your order arrived quickly and well packaged. We look forward to serving you again soon.
My first order with Brian Oak - amazing!!
My first order with Brian Oak. I loved the snazzy designs - so much more interesting than the usual mens' tailors. The shirts arrived very quickly and were packed beautifully with all the trimmings. Quality is amazing and the shirts have improved the look of my suits!!
Will definitely use you again - thank you!!
March 12, 2026
Unprompted review
Reply from Brian Oak London
Thank you for your wonderful feedback! We're delighted to hear you loved the designs and our services. It means a lot to us and we look forward to serving you again.
Regards,
Team Brian Oak London
Poor customer service
Shirts are great but one came with a really disgusting yellow stain on it, i asked for it to be swapped and theh said they would send a label to return it but its been a week and theyve said nothing
March 9, 2026
Unprompted review
Reply from Brian Oak London
Dear Customer, We sincerely apologize for the inconvenience caused. We want to confirm that your query has been resolved and a replacement has been arranged for you. We hope to provide you with a much better experience next time.
Reply from Brian Oak London
Thank you for your review! We're pleased you’re enjoying the quality and value of our shirts.
Regards,
Team Brian Oak London
Service is excellent but jeans ordered…
Service is excellent but jeans ordered supposed to be 28in leg but not,they are much longer same as the pair I bought a short while ago also longer than 28in. Sorry but won't be using you again. RegardsJeff
February 26, 2026
Reply from Brian Oak London
We are really sorry to hear that the jeans you received were longer than the 28" leg you ordered. Our team would be happy to look into this for you and will contact you shortly to arrange a suitable solution.
We appreciate you bringing this to our attention and hope we can make things right.
Regards,
Team Brian Oak London
Very good products and service
February 23, 2026
Reply from Brian Oak London
Thank you for the lovely review. It makes our day to hear you are enjoying our products and service.
Regards,
Team Brian Oak London
Reply from Brian Oak London
Thanks for your review! Happy to hear the item was good. We take note of your point about the delivery being 'OK'. We are constantly working to improve that part of our service to ensure a full five-star experience for you in the future.
Regards,
Team Brian Oak London
No refund.
I received 5 shirts but regretfully the size mentioned did not fit. So I returned them as per their instructions.
Despite providing the returns tracking number, which has been confirmed as delivered, no refund has yet been provided. Chased up with 3 follow up emails which have all been ignored. Still waiting for the refund some 3 weeks after return.
Would not be so bad if they acknowledged the emails instead of ignoring them.
February 16, 2026
Unprompted review
Reply from Brian Oak London
We sincerely apologize for the inconvenience. Upon investigating, we found that the returned parcel was delivered to a neighbour, which unfortunately caused a delay in it reaching our warehouse. This is why the refund was not processed earlier.
We have now received and logged your return, and the refund is currently being processed. It will be reflected in your original payment method shortly. Also, we are making sure this does not happen again.
Regards,
Team Brian Oak London
Reply from Brian Oak London
Thank you! So glad you loved it and received it on time.
Regards,
Team Brian Oak London
Superb Quality
Excellent quality which I would expect from this superb supplier. I would highly recommend them to anyone.
February 2, 2026
Reply from Brian Oak London
Thank you for the high praise and recommendation! We are overjoyed to hear that you are happy with the quality. It means the world to us.
All the best,
Team Brian Oak London
Great experience.
Quick, great looking shirts and fantastic fit. All round great experience and delighted with the product.
January 27, 2026
Reply from Brian Oak London
Thank you for choosing us and for taking the time to share your experience!
Regards,
Team Brian Oak London
Good communication and punctuality .
Good communication and punctuality .
Kept me well informed through out the process
December 29, 2025
Reply from Brian Oak London
We are really glad to hear that you felt well informed throughout the process. Your feedback truly motivates our team and we look forward to serving you again.
Regards,
Team Brian Oak London
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