BRIARWOOD SUPPLIES Reviews 762

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service, highlighting its promptness, efficiency, and the helpfulness of the drivers. Many people also commend the staff for their knowledge, excellent service, and ability to assist with orders and product information. The overall service, from initial contact to delivery, is consistently described as excellent. However, some customers were not happy with aspects of the product quality, mentioning that items occasionally arrived damaged or with incorrect components. A few other people also felt that communication regarding delivery dates and times could be inconsistent, leading to unexpected delays or changes.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the speed of... See more

Product

People report ambiguous experiences with product quality and delivery. While many customers praise the great... See more

Staff

Clients share positive opinions on staff, particularly praising the helpfulness and professionalism of... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the helpfulness and... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy, whether... See more

Based on these reviews

Rated 4 out of 5 stars

Good value & helpful delivery from Briarwood. I did abandon asking the sales team for advice via E-mail. (A less experienced customer may not have ordered regardless) Website is useful & ordering... See more

Rated 4 out of 5 stars

the order was delivered on time but the securing and other items in the order was not.The error was corrected straight away,but some items delivered were incorrect but was corrected straight away.so... See more

Rated 5 out of 5 stars

top class firm - i had to wait another week to receive my roof sheets because they are so busy. you can tell if a firm is good when customers are queuing up to buy their products. My garage roof is f... See more

Rated 5 out of 5 stars

Delivery by Tony was excellent. This was the positive. The negatives, delivery date of 24th suddenly changed to 29th then on the 29th time changed constantly up until 2230 to 2330hrs. No notificat... See more

Rated 5 out of 5 stars

Ordering was easy, i made a mistake and sorting it with your staff was easy and they even managed to get it cheaper! Delivery was on time, despite living 400 miles away and the driver was very helpful... See more

Rated 5 out of 5 stars

The customer service was superb, They kept me informed at every stage of the delivery process. Delivery itself was quick and the driver was very friendly and helpful. Overall, I couldn't be happier wi... See more

Rated 5 out of 5 stars

From start to finish the ordering process over the telephone was spot on staff good knowledge of the product and what was required to complete the project. Delivery went to plan again driver very help... See more

Rated 5 out of 5 stars

Briarwood supplies website easy to use with a safe straightforward ordering and payment process. The products provided were second to none, and the delivery person (member of the Briarwood family) was... See more

Rated 5 out of 5 stars

Great service , very fair prices . Also delivery on time and with plenty of notice. Also no talking to Robot answering service . Can highly recomend. . THANKS

Rated 5 out of 5 stars

I wasn’t to sure exact what I required in fixing , There sales services were brilliant they asked exactly what I was using the panel's for and advised me on everything that was needed

Rated 5 out of 5 stars

Josh handled the sales and helped me with exactly what I needed for my Shed Project. Tony the driver, was friendly and professional and assisted with any queries I had. Top marks Briarwood!

Rated 5 out of 5 stars

The delivery of my new workshop roof was delivered quickly and the lorry driver was very good at unloaded and placing on the ground with no damage, excellent service thank you

Rated 5 out of 5 stars

Great products and delivery service. Friendly helpful staff on delivery, happy I've found a new supplier I trust.

Rated 1 out of 5 stars

Bought several insulated roof panels. Some of them arrived damaged. I was told replacements would take two weeks, and that's only if they were still in stock. It seems BRIARWOOD SUPPLIES has no... See more

Rated 5 out of 5 stars

insulated roofing panels, ordered within 2 weeks and they arrived on time. Helpful delivery driver, and perfect quality product. Order 16313

Rated 5 out of 5 stars

Prompt delivery on this order, tracking app was really good and the driver was first class and very helpful

Rated 5 out of 5 stars

Great products and good pricing. Had an issue with delivery date but soon sorted by Izzy and well delivered by Jack. Would use again A+

Rated 3 out of 5 stars

Eventually, after a long wait the order got delivered, undamaged and unmolested. I was out, neighbour was in charge and the items were left for me in the right place. What a cufufle...I was on the cu... See more

Rated 1 out of 5 stars

I ordered 23 November With delivery 6-8 working days It's now delivered week late with three cancelled deliveries and a text 3am this morning I've taken time off work to accept delivery with... See more

Rated 1 out of 5 stars

Avoid at all costs. I ordered 20 insulated panels and 5 of them were damaged and/or different colour shade. They replaced the 5 panels with a further 5 damaged panels. I was offered 25% discount... See more

Rated 5 out of 5 stars

Great service provided by Briarwood, items arrived with no damage and the delivery driver was very helpful

Rated 5 out of 5 stars

Great product, easy to fit, good customer service and delivery and driver bang on...thanks

Rated 5 out of 5 stars

It was very good no problems.The driver good and helpful delivered on time helping me unload.So will use again thanks.

Rated 5 out of 5 stars

Website easy to navigate. Ordering online easy. Friendly and very helpful delivery. Thank You 🍷

Rated 5 out of 5 stars

Very helpful I needed some advice on some of the flashings etc and all was explained in detail, missed a few screw covers off the order accidentally (i collected) and the missing items were sent out n... See more

Rated 1 out of 5 stars

It took 3 emails and 2 calls to place an order, extremely unhelpful with delivery options so we ended up paying a ridiculous amount for 1 sheet to be delivered that could have gone overnight on a pall... See more

Rated 5 out of 5 stars

Great company, delivered on time, really strong Roofing materials, thank you

Rated 5 out of 5 stars

Excellent service from start to finish, problems solved no hassle. I would definitely recommend.

Rated 5 out of 5 stars

Five star all the way. Good company, helpful staff, great delivery. What more is there to say!

Rated 5 out of 5 stars

Excellent, the delivery guy is a star and a real help on our deliveries

Rated 5 out of 5 stars

Great to deal with and super fast delivery thanks

Rated 1 out of 5 stars

Ordered in plenty of time, almost two months. Paid for. Advised held in stock. Tried to call forward the delivery, no answer to two seperate emails. Phoned twice and advised all ok and I will get th... See more

Rated 5 out of 5 stars

Helpful on the telephone,easy to order and quick.

Rated 2 out of 5 stars

Totally messed my delivery up. I had three different text messages, your delivery will arive at. I time was 10pm at night that I had to drive to site for each time. Them when it arrived the lorry w... See more

Rated 1 out of 5 stars

If you want your product on time, don’t use this company! If you want your product as advertised, don’t use this company! If you want your product to arrive damaged, use this company. Following de... See more

Rated 1 out of 5 stars

Panels arrived late and damaged. Delivery driver said they'd replace the damaged panels, but Briarwood made me pay an extra £1800 because the driver "didn't make a note of it". This company is an a... See more

Rated 2 out of 5 stars

What? wtf? NO phone calls to this company after the first initial contact. Paid via paypal. waited 15 working days...(same as the number of truck they say they have on website.) NO text messages... See more


Company details

  1. Roofing Supply Store
  2. Building Materials Store
  3. Building Materials Supplier
  4. Rolled Metal Products Supplier

About BRIARWOOD SUPPLIES

Written by the company



The UK's most trusted Roofing Supplier

Shop Fibre Cement Sheets
View all Metal Profiled Sheets
Buy GRP Rooflights Online
Discover Barges, Ridges & More

Located in Highbridge, Somerset, Briarwood is a family-owned business that has been manufacturing and supply fibre cement roof sheets, metal profiled sheets, GRP Rooflights, timber and steel purlins, and accessories to both the public and trade sectors since 1978. Our commitment to customer satisfaction drives us to continuously adapt and meet their evolving needs. With a team of highly skilled professionals, we offer comprehensive support for your projects, including material quotations and valuable guidance on installation techniques.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

762 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Just go elsewhere...

Panels arrived late and damaged. Delivery driver said they'd replace the damaged panels, but Briarwood made me pay an extra £1800 because the driver "didn't make a note of it".

This company is an absolute scam.

January 18, 2026
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs.
I ordered 20 insulated panels and 5 of them were damaged and/or different colour shade. They replaced the 5 panels with a further 5 damaged panels. I was offered 25% discount to use those panels but when I said I wasn’t interested and I would like 5 undamaged panels I was told the creases could be hammered out and basically accept the discount or wait until March because they had run out of stock. Roughly £120 discount on an order worth over £2000, they also said the damage was due to poor handling and they would speak to the driver to clarify which homeowner was present when the order was delivered somehow implying we had a part in causing the damage.
In summary:
If you want damaged products, then more damaged products, no suitable alternative and long delays on your project, use Briarwood.
If you want what you paid for, use any other company.

January 6, 2026
Unprompted review
Rated 1 out of 5 stars

AWFUL EXPERIENCE

Bought several insulated roof panels. Some of them arrived damaged. I was told replacements would take two weeks, and that's only if they were still in stock.

It seems BRIARWOOD SUPPLIES has no quality controls, they don't inspect their products before shipping, or they damage them during delivery.

How is it possible they're happy to take my money and can't even deliver the goods intact? The entire project will have to be put on hold.

Just put information on your website that products may arrive damaged and that replacements will take two weeks. Then customers can decide for themselves whether they still want to buy from you.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service , very fair prices . Also delivery on time and with plenty of notice. Also no talking to Robot answering service . Can highly recomend. . THANKS

December 8, 2025
Rated 1 out of 5 stars

I ordered 23 November

I ordered 23 November
With delivery 6-8 working days
It's now delivered week late with three cancelled deliveries and a text 3am this morning
I've taken time off work to accept delivery with no apology
Was told when I spoke to lady at office it was not their fault as they had sickness
I asked her to get manager to ring me and she promised me she would
Did I get a call NO
I will not be using again and certainly not recommend

November 23, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful I needed some advice on…

Very helpful I needed some advice on some of the flashings etc and all was explained in detail, missed a few screw covers off the order accidentally (i collected) and the missing items were sent out next day at no cost to me, overall very happy would definitely recommend

November 3, 2025

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