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Company details

  1. Internet Provider
  2. Phone and Internet Service
  3. Telecommunications Service Provider

Information provided by various external sources

Based in the innovation hub of Cambridge. Bridge Fibre provides award-winning premium fibre connectivity, hosting and telephony services to SMEs, larger enterprises, business parks and science parks nationwide.


Contact info

2.0

Poor

TrustScore 2 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Highly professional and helpful staff…

Highly professional and helpful staff who can deal with most issues in a few minutes. In the event of technical issues they are extremely efficient at resolving them and keeping you updated. I have been very impressed with their service and only wish other companies could be this efficient, needless to say I would totally recommend this company.

August 8, 2019
Unprompted review
Bridge Fibre logo

Reply from Bridge Fibre

Morning Catherine,

Thank you very much for taking the time to leave us a review, I'm glad you're happy with the service and products.

I'll pass on your feedback to our network engineers, they will be chuffed!

Best regards,
Nick

Rated 5 out of 5 stars

Have always been helpful and easy to…

Have always been helpful and easy to work with. would recommend.

August 5, 2019
Unprompted review
Bridge Fibre logo

Reply from Bridge Fibre

Morning!

Thank you very much for taking the time to leave us a review, I'm glad you're happy with our service and products.

Best regards,
Nick

Rated 5 out of 5 stars

Fantastic company to deal with!

Fantastic company to deal with from day one.
Everyone I dealt with was responsive, helpful and provided exactly the information I was after starting with selecting which service to go for to keeping me updated with the progress of my order.
Keep up the good work!

August 1, 2019
Unprompted review
Bridge Fibre logo

Reply from Bridge Fibre

Morning Rowan,

Thank you very much for taking the time to leave us a review, I'm glad you're happy with the service and products.

I'll pass on your feedback to our sales team and network engineers who set you up!

Best regards,
Nick

Rated 5 out of 5 stars

We have been with Bridge Fibre for some…

We have been with Bridge Fibre for some time now and have never experienced any issues with our service, this tied in with the great customer service will hopefully lead to many more years to come.

August 1, 2019
Unprompted review
Bridge Fibre logo

Reply from Bridge Fibre

Morning Karl,

Thank you very much for taking the time to leave us a review, I'm glad you're happy with the service and products.

We're proud to have you as one of our loyal customers and look forward to the many years to come!

Best regards,
Nick

Rated 5 out of 5 stars

Always responsive and helpful

Always responsive and helpful, i would highly recommend for service, support and even advice

July 31, 2019
Unprompted review
Bridge Fibre logo

Reply from Bridge Fibre

Morning Scott,

Thank you very much for taking the time to leave us a review, I'm glad you're happy with the service and products.

Best regards,
Nick

Rated 5 out of 5 stars

A big thumbs up for Bridge Fibre

We recently appointed Bridge Fibre to install a point-to-point Wi-Fi connection and IP phone system at our premises in Hillington Park, Glasgow. From enquiry to completion everything was handled in a quick and efficient manner. Their after-sales and support have been excellent and the staff very pleasant to deal with. I would have no hesitation in recommending them to others.

August 3, 2018
Unprompted review
Bridge Fibre logo

Reply from Bridge Fibre

Afternoon Robert,

...and a big thank you for taking the time to leave some feedback! I'm glad to hear that you enjoyed your experience and we look forward to working with you for the foreseeable future!

Best Regards,
Nick

Rated 5 out of 5 stars

Got us connected very quickly when we…

Got us connected very quickly when we needed it! (within an hour!!)

August 3, 2018
Unprompted review
Bridge Fibre logo

Reply from Bridge Fibre

Morning Philip!

It's good to hear our engineers and service team have organised a super fast connection for you! I hope you enjoy the even faster internet... please do get in touch if you need anything else.

Best regards,
Nick

Rated 5 out of 5 stars

Top quality service and support

Top quality service and support. The Bridge Fibre team are very responsive to any enquiries and always keen to help. We experienced no problems with the network since the beginning of our co-operation which has been over a year now.
I would recommend Bridge Fibre to anyone looking for professional IT services.

May 3, 2018
Unprompted review
Bridge Fibre logo

Reply from Bridge Fibre

Hi Joanna,

Thank you so much for taking the time out to review Bridge Fibre.

We appreciate your comments and are delighted you valued your experience with us worthy of 5 stars.

We look forward to continuing to work with you in the future!

- Nick

Rated 5 out of 5 stars

First class service from all…

First class service from all departments from sales to technical and installation.
a pleasure to deal with.
Connection engineer turned up on the button.and configured swiftly.
No hesitation in recommending them

May 1, 2018
Unprompted review
Bridge Fibre logo

Reply from Bridge Fibre

Good afternoon Selwyn,

Thank you so much for taking the time out today to give Bridge Fibre a 5-star review.

It's good to hear that you have a great deal of confidence and satisfaction with the job we do. We look forward to the many years of working together and aim to only strengthen our service for you.

- Nick

Rated 5 out of 5 stars

Very Flexible Digital Partner

Very Flexible Digital Partner

We've had a very constructive relationship with Bridge, who have been extremely helpful in developing our connectivity strategy and flexible in its implimentation.

April 27, 2018
Unprompted review
Bridge Fibre logo

Reply from Bridge Fibre

Thanks so much, Tom, that's exactly what we're striving to achieve - a great overall service in combination with a capable and helpful team!

- Nick

Rated 5 out of 5 stars

Professional Service

Bridge Fibre provide a professional and conscientious service. Response to any change request is excellent and Paul and his team in Connectivity offer great advice and support. We have been customers now for over 10 years and have no hesitation in recommending them.

April 27, 2018
Unprompted review
Bridge Fibre logo

Reply from Bridge Fibre

Hi Sally,

Thank you for the kind words, we're happy to hear how satisfied you are with the help received from our team and that you find it to be a lovely experience too. We look forward to working with you for many years to come!

- Nick

Rated 5 out of 5 stars

Bridge Fibre - Excellent Provider

Bridge Fibre were excellent to deal with. Overall a very approachable professional organisation, and the sales and support staff were the same. Delighted with the Premium Service and not over priced either!

April 26, 2018
Unprompted review
Bridge Fibre logo

Reply from Bridge Fibre

Hello :)

Thank you so much for your amazing review! We love hearing about our customer's experiences so we appreciate you taking the time to share your tips and insight with future customers.

Thanks again and we look forward to continuing our work with you!

-Nick

Rated 5 out of 5 stars

Over three years of excellent service

We've been using Bridge Fibre for just over three years for our dedicated line and IP telephony services. We haven't had any work-time disruption or apparent down-time since we entered the contract, and the team is responsive when we need to add telephone handsets or increase our bandwidth. Their pricing is reasonable for the quality of service we receive, and I'd highly recommend them for any business looking for high-quality service provision.

April 25, 2018
Unprompted review
Bridge Fibre logo

Reply from Bridge Fibre

Hi Eric,

Thank you very much for your 5-star review of Bridge Fibre.

It's nice to hear that you have found our services hassle-free. We really do try to make everything as smooth as possible and we have now even incorporated web chat into our site to make it even easier in the future should there be any queries!

We promise to continue to commit to providing you with the best quality service, thank you so much for reviewing us. We look forward to working with you throughout the future.

-Nick

Rated 5 out of 5 stars

Great company to work with

Great company to work with. We are kept informed every step of the way and on the rare occasions we've need to talk to their Support team, they have been knowledgeable and responsive in equal measure.

April 20, 2018
Unprompted review
Bridge Fibre logo

Reply from Bridge Fibre

Good morning Jo,

Thank you very much for the 5-star review of Bridge Fibre.
We are very happy to hear you love our service. Thank you very much for helping others hear about the great experiences here at Bridge Fibre and our amazing technical team - in the very rare occasion of an outage they usually ring our customers to apologise before they even notice that there's been a blip and it's already been fixed!

-Nick

Rated 5 out of 5 stars

Professional service

Bridge Fibre provide an excellent service. Nothing is ever too much trouble, polite and professional staff.

April 17, 2018
Unprompted review
Bridge Fibre logo

Reply from Bridge Fibre

Thank you for the kind words Miranda!

Rated 5 out of 5 stars

Great quality of service

supplying a great quality of service to our Silverstone office that has transformed the way we can communicate with customers.

April 16, 2018
Unprompted review
Bridge Fibre logo

Reply from Bridge Fibre

Thank you Alan, always a pleasure working with you and Earls Performance.

Rated 5 out of 5 stars

Bridge Fibre

Bridge Fibre - Excellent

Bridge Fibre have recently provided us a fibre internet service at our offices, and from the proposal stage to delivery they have been responsive and helpful to all of our own internal requirements. The installation itself has been ultra smooth with no disruption at all to our office and Bridge team have made sure that we're kept well informed along the way.

I would urge you to try these guys out if you're looking for 5 star service, and that's before I mention the blisteringly fast speeds we're now getting !

April 12, 2018
Unprompted review
Bridge Fibre logo

Reply from Bridge Fibre

Hi Chris, thank you for the kind words! We hope the blisters don't cause too much grief...

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