I agreed to do a refinance with them…
I agreed to do a refinance with them because Zak was dogged in his follow up and I appreciated that coupled with the speed of his responses to my emails. He wanted my business. That's the saving grace that keeps this from being a 1 star; I appreciate that work ethic in sales.
What I don't appreciate it when sales isn't able to back up what they claimed to earn my business. What was supposed to be a 1-2 week close has stretched out past 3 weeks with daily requests for more documentation (even after the first day's standard laundry list that was returned the same day to them minus the loan pay off letter that I needed from my lender).
With over 80 reviews on Google, I would have expected Zak and his team to have a working knowledge of all the documents that they would need and not respond to my email for clarification on what a "mortgage verification letter" (a term I nor my lender had ever heard of) by just retyping "mortgage verification letter" in bold.
The lack of competence in processing this DSCR loan has convinced me that I will not be doing another loan with them; and might pull this one.
In what world does it make sense to ask me to set up a separate LLC to transfer a property into just so your UW can maybe get things sorted to be able to close a loan? That would risk invoking the due on sale clause of my existing mortgage, incurring additional LLC start up fees and have massive tax implication for a loan that you had assured me you could underwrite before I paid my fees.