Eleanor took us through the nitty gritty of the application. She showed us the resources available and how to navigate the system. She was quite detailed and she displayed a good mastery of the applic... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The refresher was wonderful and useful, full of tips and she walked me through each side bar tab. Also showed us features we were not aware of and helped make the programmake more sense, as well as ho... See more
Company replied
We are in the process of switching over to BrightHR and I have had to ask many questions along the way as I input all the data and navigate the system and learn how it works. I have had a dedicated... See more
Company replied
Angel was attentive to our needs in regard to our questions. She was very keen to make sure we understood and slowed down when we asked information from her in regard to the software. Her demeanour... See more
Company replied
Company details
Written by the company
BrightHR is a people management software company and we’re blazing a trail for brilliant workplace cultures. We understand that It Pays to Play and provide businesses with the tools to become a part of this cultural shift. Our solution enables you to effortlessly implement HR admin processes, from approving vacation, logging sickness and tracking lateness, through to running reports and document management whilst also providing you with access to specialist expert knowledge on topics ranging from employment relations to happiness. We're igniting a fire in the HR industry that will reveal a brilliant new normal.
Contact info
123 Front Street West, M5J2M2, Toronto, Canada
- 1-833-247-3658
- brighthrsupport@peninsula-ca.com
- brighthr.ca
4.5
Excellent
204 reviews
Replied to 57% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very knowledgeable and professional
Very knowledgeable and professional. Easy to follow along with.
May 9, 2025
Unprompted review
Reply from BrightHR Canada
Hi Cory,
Thank you for the five star review and kind feedback!
Regards,
BrightHR Canada
Good Orientation
Emil was very good at walking us through our orientation. our questions were answered with confidence and clarity
May 8, 2025
Unprompted review
Reply from BrightHR Canada
Hi there,
Thank you for this lovely review. We are happy to hear you enjoyed Emil's support!
Regards,
BrightHR Canada
Reply from BrightHR Canada
Hi Geoff,
Thank you for letting us know you had a great experience with Tyson! We will be sure to pass the feedback over to him.
Regards,
BrightHR Canada
Angel is very friendly and great to…
Angel is very friendly and great to speak with. Very knowledgeable about the soft wear program, she went nice and slow as I requested and was very helpful.
May 7, 2025
Unprompted review
Reply from BrightHR Canada
Hi Cindy,
Thank you very much for taking the time to let us know about your positive experience with Angel! It is a true testament of our dedication to ensure our clients are always satisfied!
Regards,
BrightHR Canada
Very helpful
BrightHR has been super helpful in getting my safety program set up for my small business. Definitely more efficient than trying to do everything myself.
May 8, 2025
Unprompted review
Reply from BrightHR Canada
Hi Mark,
Thank you so much for the five star review! It's great to hear that you are enjoying our support.
Regards,
BrightHR Canada
Onboarding feedback
The onboarding was enjoyable and simplified by a very knowledgeable and patient Tyson. Great personality and friendly, outgoing and calming disposition. He is an active listener and quick with finding solutions suited to my staff members level of comprehension. Thanks for the great job.
May 7, 2025
Unprompted review
Reply from BrightHR Canada
Hi there,
Thank you so much for your wonderful review! We're thrilled to hear that your experience with Tyson was outstanding. Your kind words reflect the dedication and effort of our entire team, and we’ll be sure to pass them along.
Regards,
BrightHR Canada
Simran was fantastic on the orientation…
Simran was fantastic on the orientation online walkthrough!
May 5, 2025
Unprompted review
Reply from BrightHR Canada
Hi Shane,
Thank you for letting us know about your positive experience with Simran!
Regards,
BrightHR Canada
Amy was very helpful in creating a…Great Experience
Amy was very helpful in creating a customized ad for our company to be posted on the internal BrightHR platform
May 5, 2025
Unprompted review
Reply from BrightHR Canada
Hi Bianca,
Thank you very much for this five star review and lovely feedback regarding Amy! It's great to hear you enjoyed her support, we will be sure to pass this feedback over to her.
Regards,
BrightHR Canada
Initial impression is very good
Initial impression is very good. Excited to work through all the offerings and services provided
April 30, 2025
Unprompted review
Reply from BrightHR Canada
Hi Chris,
Thank you very much for the five star review and kind feedback!
Regards,
BrightHR Canada
Onboarding with Tyson Tan was a fantastic experience
Onboarding with Tyson Tan was a fantastic experience! He was incredibly accommodating and helpful every step of the way. Tyson made the whole process feel smooth and welcoming—his positive attitude and eagerness to assist truly stood out. I felt supported, informed, and excited to get started. Thank you, Tyson, for such a warm and professional onboarding!
May 1, 2025
Unprompted review
Reply from BrightHR Canada
Hi Cherish,
Thank you so much for taking the time to share your positive experience with Tyson! At BrightHR, we put every effort into providing customers with great service, and we’re delighted to get positive feedback. We will be sure to pass the feedback on.
Regards,
BrightHR Canada
Service Provider was very knowledgeable…
Service Provider was very knowledgeable and clear with his guidance/tutorial.
May 2, 2025
Unprompted review
Reply from BrightHR Canada
Hi Sandra,
Thank you so much for the five star review and lovely feedback! It's great to hear you are enjoying our support.
Regards,
BrightHR Canada
Syed did a great job of onboarding and…
Syed did a great job of onboarding and walking me through the whole app. Thanks!
April 30, 2025
Unprompted review
Reply from BrightHR Canada
Hi Barun,
Thank you very much for the five star review and feedback regarding Syed! We will be sure to pass this over to him.
Regards,
BrightHR Canada
Syed
Syed, you can consider me highly impressed. Great customer service, and your patience is something I would certainly wish everyone on your team to copy.
April 29, 2025
Unprompted review
Reply from BrightHR Canada
Hi Kelly,
Thank you so much for letting us know about your positive experience with Syed! It's great to hear such lovely feedback, we will be sure to pass this onto him.
Regards,
BrightHR Canada
Tyson was very helpful and answered all…
Tyson was very helpful and answered all of my questions.
April 29, 2025
Unprompted review
Reply from BrightHR Canada
Hi Tyler,
Thank you so much for the feedback on Tyson! It's great to know you enjoyed his support, we will be sure to pass this onto him.
Regards,
BrightHR Canada
Amazing work and customer service.
Amazing work and customer service.
April 29, 2025
Unprompted review
Reply from BrightHR Canada
Hi Mustapha,
Thank you kindly for the five star review and feedback!
Regards,
BrightHR Canada
Angel was very knowledgeable
Angel was very knowledgeable, and thorough when introducing me to all that BrightHR has to offer. I especially liked the features to track employee reimbursements, which Angel went over with me, which was much appreciated.
April 29, 2025
Unprompted review
Reply from BrightHR Canada
Hi Natasha,
Thank you for this lovely review! We are delighted that you found Angel knowledgeable with the platform. We are excited to partner with you.
Regards,
BrightHR Canada
Very good!!
April 28, 2025
Unprompted review
Reply from BrightHR Canada
Hi there,
Thank you for the five star review!
Regards,
BrightHR Canada
Excellent experience
Angel was attentive to our needs in regard to our questions. She was very keen to make sure we understood and slowed down when we asked information from her in regard to the software. Her demeanour is easy and soft spoken. We were very happy with our experience today.
April 28, 2025
Unprompted review
Reply from BrightHR Canada
Hi there,
Thank you for taking the time to let us know about your positive experience with Angel! Your satisfaction is our utmost priority, and we're grateful for the opportunity to partner with you in achieving your goals.
Regards,
BrightHR Canada
Safety
Tyson is being very supportive and answer all of my questions! Very professional!
April 25, 2025
Unprompted review
Reply from BrightHR Canada
Hi there,
Thank you so much for taking the time to leave us a five star review and wonderful feedback! It's great to hear you have been enjoying Tyson's support
Regards,
BrightHR Canada
i had a great session with Tyson
i had a great session with Tyson; i appreciate the knowledge he has transferred to me and now i look forward to working very seamlessly with the App.
April 24, 2025
Unprompted review
Reply from BrightHR Canada
Hi Stella,
Thank you so much for the five star review and great feedback regarding Tyson! We look forward to continuing supporting you.
Regards,
BrightHR Canada
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.