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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive knowledge, making the onboarding process smooth and understandable. People frequently highlight the excellent customer service, noting prompt responses and a supportive approach that simplifies learning the system and utilizing its features effectively. However, some customers were dissatisfied with the customer service, mentioning difficulties in resolving issues via email and a preference for phone calls. A few people also felt that sales tactics were pushy and that there was a lack of follow-up after contracts were signed, leading to frustration and a perception of unresponsiveness.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, patience, and knowledge. Many... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the platform easy to understand... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and patience of... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Eleanor took us through the nitty gritty of the application. She showed us the resources available and how to navigate the system. She was quite detailed and she displayed a good mastery of the applic... See more

Company replied

Rated 5 out of 5 stars

The refresher was wonderful and useful, full of tips and she walked me through each side bar tab. Also showed us features we were not aware of and helped make the programmake more sense, as well as ho... See more

Company replied

Rated 5 out of 5 stars

We are in the process of switching over to BrightHR and I have had to ask many questions along the way as I input all the data and navigate the system and learn how it works. I have had a dedicated... See more

Company replied

Rated 5 out of 5 stars

Angel was attentive to our needs in regard to our questions. She was very keen to make sure we understood and slowed down when we asked information from her in regard to the software. Her demeanour... See more

Company replied


Company details

  1. Business and IT Consulting Agency

Written by the company

BrightHR is a people management software company and we’re blazing a trail for brilliant workplace cultures. We understand that It Pays to Play and provide businesses with the tools to become a part of this cultural shift. Our solution enables you to effortlessly implement HR admin processes, from approving vacation, logging sickness and tracking lateness, through to running reports and document management whilst also providing you with access to specialist expert knowledge on topics ranging from employment relations to happiness. We're igniting a fire in the HR industry that will reveal a brilliant new normal.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

204 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So far so good!

So far so good! Simran did an excellent job with the onboarding process. I am anxious to get my info uploaded and start using the platform.

March 11, 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi James,
Thank you so much for the five star review and wonderful feedback regarding Simran! We will be sure to pass on this feedback to her.
Regards,
BrightHR Canada

Rated 1 out of 5 stars

When I see that everyone loves Bright…

When I see that everyone loves Bright HR; s services, I know by experience that something doesn't smell right! LOOK under the pile of clothes for dog poop.>

March 5, 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi James,
We're sorry to hear about your negative experience. Your feedback is incredibly important to us and a member of our service team will be reaching out to you shortly to address your concerns and work together towards a satisfactory resolution.
Regards,
BrightHR Canada

Rated 5 out of 5 stars

Excellent Customer Satisfaction

It was a pleasure onboarding with Simran. she was very patient with my questions and very thorough in her explanations.

March 4, 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi there,
Thank you kindly for taking the time to share your positive experience! We look forward to continuing working together.
Regards,
BrightHR Canada

Rated 5 out of 5 stars

I absolutely love working with Tyson

I absolutely love working with Tyson. He is kind, caring and passionate about his job. If I call/email he is quick to reply if he isn't helping someone else. He always does a follow - up call to ensure every thing was okay with the service that was received.

March 3, 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Sharon,
Thank you so much for taking the time let us know about your positive experience with Tyson! We're committed to providing top-notch service and innovative solutions to support your success.
Regards,
BrightHR Canada

Rated 5 out of 5 stars

I am delighted in every way

I am delighted in every way. Every single HR and Health and Safety requirement is now taken care of without a hitch. And they provide everything, even two portals for our employees and our leadership at such a low cost. I am a growing, but relatively small company and now, I have a full HR department. I could not be more pleased. All the Peninsula professionals are just that: professional. They are knowledgeable, kind, patient and proactive! They do everything that I feel too busy to do. I have felt overwhelmed by all of our obligations as a corporation. Peninsula has eliminated that overwhelm. They have quickly solidified and strengthened our company through comprehensive company policy manuals for both HR and H&S that they have entirely written up with my input. They write up all of our employment contracts and other policies and they make everything compliant to my province of Nova Scotia, Canada. I cannot believe this. I am beyond pleased. I aspire to build a company that is as effective and helpful as Peninsula.

February 6, 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Claudine,
Thank you so much for taking the time to leave such a lovely review! We're thrilled to hear that our services has exceeded your expectations. We truly value your partnership and look forward to continuing to support your success!
Regards,
BrightHR Canada

Rated 5 out of 5 stars

The experience was much needed

The experience was much needed. What I felt was great is the facilitator or trainer is patient, and very helpful in allowing me to go through the process at my pace. She also would redo sections with me if I requested. Repetition will be important for a handy site such as BrightHR

February 14, 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Cynthia,
Thank you so much for the five star review and wonderful feedback! We are delighted to have you onboard with us.
Regards,
BrightHR Canada

Rated 5 out of 5 stars

Simran was very helpful

Simran was very helpful, clear and concise as she walked me through the set up of BrightHR. She answered all my questions and made sure I was satisfied with my experience before we ended the session.

February 13, 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Litze,
Thank you very much for the kind review! We are delighted to hear of this positive experience with Simran.
Regards,
BrightHR Canada

Rated 5 out of 5 stars

Syed

Syed, provided excellent training and was very helpful in going over any issues that I had and helped to show me what to do - look forward to speaking with him in the future when I have an issue - excellent work Syed - keep it up.

February 13, 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Dolores,
Thank you kindly for the five star review and feedback regarding Syed! We look forward to continuing supporting you and your business.
Regards,
BrightHR Canada

Rated 5 out of 5 stars

Syed was very helpful and took the time…

Syed was very helpful and took the time to answers any questions i had.

February 13, 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Colin,
Thank you so much for the five star review and wonderful feedback about Syed!
Regards,
BrightHR Canada

Rated 5 out of 5 stars

Syed Huq was an amazing guide to help…

Syed Huq was an amazing guide to help me learn more about the Bright HR system.
His knowledge of the system was fantastic. He was polite, engaging and I could tell he really cared about my comfort with the system. I almost asked if he was a part-owner, because he approached me with an owner's mindset. As someone who recently managed over 80 service reps at a large Insurance Co., I would have LOVED to have Syed on my team.
Overall, I will start using more of the amazing features on Bright HR and I look forward to the new updates coming soon, especially payroll.
Great job, Syed.

February 12, 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Jamie,
Thank you so much for taking the time to leave such a lovely review regarding Syed! We will be sure to pass on this feedback. Thank you for choosing us as your partner. We're excited to continue supporting you on your journey to success.
Regards,
BrightHR Canada

Rated 5 out of 5 stars

Great Experience

Tyson Tan was a pleasure to speak with during my onboarding call. The demonstration was thorough and I am looking forward to using BrightHR for my organization HR needs.

February 7, 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi there,
Thank you so much for the five star review and wonderful feedback regarding Tyson. We are delighted to have you onboard with us and look forward to continuing working together!
Regards,
BrightHR Canada

Rated 5 out of 5 stars

Tyson was a pleasure to speak with on…

Tyson was a pleasure to speak with on our first introductory call. He represents the product well and covered a lot of ground in a short period of time. Looking forward to working with him as we move forward utilizing BrightHR.

February 6, 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Eric,
Thank you so much for the five star review and wonderful feedback regarding Tyson. Your feedback is a true testament to the hard work of our team, and we’ll be sure to pass it along!
Regards,
BrightHR Canada

Rated 5 out of 5 stars

Amazing Support and User Friendly Interface

The on-boarding process is very well organized. Claudia Lordelo provided support and assistant at each and every step and helped us getting onboarded to the system with all our employees, Super quick and efficient in her responses, all in all had a great experience with her.

February 6, 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Parul,
Thank you so much for the five star review and wonderful feedback regarding Claudia! It’s fantastic to know you had such a great experience with us at BrightHR!
Regards,
BrightHR Canada

Rated 5 out of 5 stars

Exceptional Service

Claudia is very informative with onboarding the system to me. She walked me though each step of the platform and answering all my questions throughout the process. Had 2 meetings with on the different platforms that they have. Broke it down easier for my head to comprehend all that they offer. Much respect to Claudia for all her help and patience with me. Looking forward to working with BrightHR.

February 5, 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Angela,
Thank you so much for taking the time to leave such lovely feedback regarding Claudia! We are delighted to hear you are enjoying our services and support. We're grateful for the opportunity to partner with you in achieving your goals!
Regards,
BrightHR Canada

Rated 5 out of 5 stars

Great support

Great support! Friendly staff

February 5, 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Sarah,
Thank you very much the five star review and feedback!
Regards,
BrightHR Canada

Rated 5 out of 5 stars

The onboarding process is amazing

The onboarding process is amazing, there is support everywhere! The staff are so knowledgeable about the software. I had help from Simran, she was a outstanding, very patient, going above and beyond the call of duty. Kudos to Simran and BrightHR Canada!!!

February 4, 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi there,
Thank you so much for the five star review and wonderful feedback! Providing excellent service and delivering tangible results are at the core of what we do. We appreciate your trust in BrightHR and look forward to continuing to support your business.
Regards,
BrightHR Canada

Rated 5 out of 5 stars

Thanks Simran

Thanks Simran. Great explanation of the platform and offering of support.

February 4, 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi Elaine,
Thank you very much for the five star review!
Regards,
BrightHR Canada

Rated 5 out of 5 stars

great experience with Simran

We have excellent experience with Simran about the BrightHR training today. She is very professional and helpful. We will strongly recommend the service to other businesses.

January 31, 2025
Unprompted review
BrightHR Canada logo

Reply from BrightHR Canada

Hi there,
Thank you so much for taking the let us know about your positive experience with Simran! We look forward to continuing working with your business.
Regards,
BrightHR Canada

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