BrightHR Ireland Reviews 

775
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally helpful, friendly, and professional staff members who always take the necessary time to thoroughly explain every feature during onboarding sessions. Many people state how clear, well-structured, and engaging the training actually is, which greatly builds their long-term confidence in navigating the software successfully. Reviewers note that the platform is very valuable for managing daily requirements smoothly without encountering any major stress. Some reviewers were not happy with the customer service experience, pointing out rigid company policies, unexpected ongoing charges, and significant difficulties getting timely assistance.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is extremely helpful, professional, and... See more

Customer service

People report positive experiences with customer service, highlighting top-class support and knowledgeable... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how helpful onboarding sessions and... See more

Service

Consumers find service experiences to be mixed, with stark contrasts in opinions. While some reviewers report... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tomasz at BrightHR has been outstanding. Patient to the last, consistently courteous, friendly, and genuinely committed to helping resolve issues properly, not just rushing through a script. He is alw... See more

Rated 5 out of 5 stars

It was very helpful to review the HR software again with Aaron, who was patient and thorough in responding to all my questions. I hadn’t been utilising the system as effectively as I should have, so g... See more

Rated 5 out of 5 stars

Amy at BrightHR was amazing—she guided me through everything on our elearning onboarding and adding team members, she answered all my questions, and was professional yet easy to talk to. Much appreci... See more

Rated 5 out of 5 stars

I had the pleasure of dealing with Rebecca McNab from BrightHR, and I couldn’t be more impressed with the level of service she provided. From the outset, Rebecca was incredibly helpful, friendly... See more



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

775 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(775)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Had an excellent and easy setup…

Had an excellent and easy setup experience with Rebecca. She made the process very straight forward and appreciate the time and effort she put in. Answered all questions and very informative.
The app itself is good and helpful with managing the office.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

Bright HR Onboarding

Over the last three days we have been completing the onboarding process, the system itself is straight forward and relatively easy to get to grips with. The members of Bright HR that I have interacted with during the onboarding have all been excellent. They are knowledgeable, friendly and helpful in a way that if you needed to reach out to them for assistance you know that they would help you.
So far, this does appear to be a one stop shop for HR and Health and Safety that i would have no hesitation recommending.

September 3, 2025
Unprompted review
Rated 5 out of 5 stars

I had an onboarding call with Aaron…

I had an onboarding call with Aaron Maher, he was very friendly and polite, he supported me with all my questions raised around the platform and showed me things that can be done to support my employees and make our process easier by using the platform as well as introducing me to the bright exchange online market place where i can promote all the fantastic offers to my employees

August 29, 2025
Unprompted review
Rated 5 out of 5 stars

Rebecca was very professional

Rebecca was very professional, swift & knowledgeable with her clear instructions. She helped give me a better understanding of Bright HR whilst being very patient answering all of my questions.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Rebecca McNab

Rebecca McNab was very professional, friendly and helpful. She was great at explaining everything and talking us through the system.

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great service, thank you!

Rebecca McNab was professional, helpful, and knowledgeable. She provided me with a clearer understanding of Bright HR and was very patient in answering all my questions. Thank you!

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Rebecca McNab was very professional

Rebecca McNab was very professional. helpful & knowledgeable. She helped give me a better understanding of Bright HR whilst being very patient answering all of my questions. Thank you Rebecca.

August 20, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Assistance from Paula Chaves-Garcia

I have recently started using this system and received an excellent grounding in how the system works from Paula Chaves-Garcia. She went through all menus thoroughly and showed great patience and understanding with all queries raised.

July 4, 2025
Unprompted review
Rated 5 out of 5 stars

Professional, clear and approachable staff

Since starting with this company we have been impressed by the professionalism, clarity and approachability of the staff. This was the case again today with Rebecca who helped us get to grips with the new platform. We look forward to continuing our work with them into the future.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent CS

We just had a teams call/training with Rebecca McNab, who was more than helpful, friendly, professional and excellent customer service. I look forward to working with her in the future.

August 7, 2025
Unprompted review

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