BrightStore Reviews 159

TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

My order has been shown as shipped for 2 months but I have not received any communication from them at and when Itry to bring up their website it shows it as not available

Rated 1 out of 5 stars

Sent completely the wrong thing and haven't responded to multiple emails to try and resolve the issue. I'm having to go through PayPal to try and get the money back. They don't appear to be engaging... See more

Company replied

Rated 1 out of 5 stars

BEWARE - DO NOT ORDER! They are a fraudulent company. The website has somehow been allowed to remain active and take payments, but you WILL NOT receive what you order. I'm still pursuing trying to get... See more

Rated 1 out of 5 stars

Placed an order a week ago and according to the website, items are processed and shipped within 5 business days. I emailed 2 times but no response. I will not irder from this company again and will r... See more

Company details

  1. Lighting Store

Information provided by various external sources

Come see us- https://t.co/kkuIUfT0Z5 - 01527 401444 A small family business, deliverig great prices and a very personal service. 7 days a week help and advice, 24/7 online store for your every need


Contact info

1.1

Bad

TrustScore 1 out of 5

159 reviews

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Rated 1 out of 5 stars

No support for the inconvenience caused to me.

Although the floor lamp looks lovely right now, this is what I have been through:
• ordered the floor lamp, was delivered as arranged. Paid £30 for an electrician to put it together for me, however, lamp base was faulty. Made arrangements with Brightstore to exchange.
• exchange was made a week later and I paid the electrician another £30 to put the floor lamp together. This time the dimmer switch was faulty as the lights kept flickering and a continuous buzzing noise could be heard. Made arrangements with Brightstore to exchange again.
• received another floor lamp (3rd one) and again paid the electrician £30 (3rd time, £90 in total) and although the floor lamp is in working order, the lamp was lopsided!!!!! Electrician did his best to straighten it up so that it looks good to the eye.
No follow up has been made by Brightstore to see if everything is alright and I have been offered NOTHING for the inconvenience they have caused me. I will not be buying from them again. Took pictures and video footage of each floor lamp as proof, and sent them to Brightstore. Beware of the “Ashton Floor Lamp 2 Light Antique/Brass Crystal”. I have lost respect and patience with Brightstore.

November 21, 2017
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, just what I needed, extremely quick delivery and the delivery firm kept me informed of the progress and did what they said they would do. Would definitely buy again from this company.

November 12, 2017
Unprompted review

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