Brightsun Travel Reviews 3,011

Excellent customer service. The person who booked our holidays Bhagesh was very knowledgeable & polite. If we had any queries then all enquiries were passed onto same officer & he would get ba... See more

Customer service Agent- Sandeep Sharma took our call. We explained what our requirements were and the timescales. Within a few minutes he gave a couple good options to consider. One of them suited... See more

Excellent and impeccable service. Phone call answered promptly, went through our requirements (6 x tickets to Japan - Multi-city booking) and provided the relevant quotes which beat all that we had pr... See more

No issues from initial enquiry to documentation being sent , transfers to and from all hotels were private, all the hotels pre booked were great,regular contact was maintained even when airline change... See more

Hi there everyone at Brightsun travel, To let you all know & to say that we were happy with to be served by staff named Mr Ruchin,he was very helpful in organising our trip to India. We mention... See more

The prompt response from Danny has been great, he ensured I got the best flight tickets, with clear explanation of travel dates and times. The team at Brightsun are very customer focused, they put the... See more

We normally do business with one of Brightsun's competitors but on this occasion, after we got connected with Simran A, she handled our request amazingly. She was very patient with our many questions... See more

Amin from Brightsun kept in touch with me all the time throughout the air traffic crises. Made sure i was ok and got me back home ! Monitored my whole journey to the end and checked to make sur... See more

Always such an easy experience. Deepak came up with some incredibly creative and cost effective options for us to fly the family in comfort. Deepak and the team are always super responsive! Ever so g... See more

Phone call answered quickly by agents who spoke clearly & politely. Unfortunately, there was a problem with the computer of the agent I was dealing, & the call was passed to another of his colleagu... See more

Pulkit and his team are incredible. Nothing is too much trouble , regardless of your budget or travel itinerary. They are available 24/7 and so helpful. They are my trusted agents and I have been usi... See more

Parul and Priya were fantastic from the beginning. They were always on hand to take queries, messages and even accommodated last minute changes to our bookings. Brilliant professionalism shown. Will... See more

This was the first time we had booked our holiday with Brightsun Travel and both my husband and I were very pleased with the service and experience we had received from Aman. He was very knowledgeable... See more

I was very sceptical when I had to pay in full before receiving any documents etc. and kept ringing them and worrying. However, I received everything within three days. Only problem was I found out... See more

What truly made my experience so wonderful was Narendra’s care and support throughout the entire booking process. He was incredibly knowledgeable and offered helpful suggestions without ever being pus... See more

I booked my holiday through Brightsun Travel via Parul and Danny. The service I was provided with has been impeccable. I knew where to travel and which resort and both Parul and Danny were able to be... See more

Shashank Thapa take all the hassle out of arranging a flight tickets . Travel specialist, Shashank Thapa has experience and has a wealth of knowledge, he get the really good deal for us Thank you onc... See more

Do not waste your time with high levels of stress trying to have a 1990s website experience on the official site. Brightsun is the option for a hassle free visa application and travel services.... See more

Been booking with Brightsun for a few years now, I don’t shop around as their prices & service are the best. Staff are very knowledgeable & I have a dedicated account handler - Gaurav who listens to m... See more

Sunbright personnel are very good in solving your traveling issues from booking all the way to the issuing of tickets....However i later discovered that my travelling dates were wrong only after I... See more

I had an excellent experience with Danny while booking my ticket. He was incredibly helpful, patient, and made the entire process smooth and stress-free. Danny went above and beyond to make sure ever... See more

Great communication and very helpful with the whole process. Dipak made our booking such a pleasant experience and we'll be booking all future trips through Dipak ( Bright sun '.

I was trying to get particular dates to travel to Kenya and had been told the flights were full and the fares had gone up. I talked to someone who was recommended to me and within a few hours he came... See more

Terrible experience. Bought flights, paid but no tickets arrived. Called them and asked for more money to release them. When I requested a refund they said it would take 25 days.

I paid full return fare London to Lagos I got to the airport on the day only to find out that I was not booked with the airline. I could not travel and my holiday was ruined and my money was not retur... See more

We have been booking with brightsun for years. Competitive prices and customer service is excellent. Nikhil Singh did a very good job in booking our flights to India.

I have been using the services offered by Brightsun Travel, for anlong time now. I would like to give a 5 star feedback as the company deseves it. The employees are supportive, respectful and very... See more

Hi guys. Thanks for giving me a fab service, and Shailesh was just brilliant in doing my booking. He kept me well informed throughout and looking forward to plan my next holiday already Keep up the... See more

From the moment i booked the trip to Hyderabad and kochi Amin.N from Brightsun managed the trip for me. Organised the flights and hotels. And best of all you always feel comfortable and assured... See more

Flights booked but the staff are non attentive. I called several times and would speak to different agents who promised to call me back within 30minutes with prices. Did i receive a call back? NO.... See more

I bought family tickets from Brightsun Travel and when I wanted to choose my seats 💺 the airline informed me that I need to pay, The airline staff told me that you have been sold savers tic... See more

Amazing service. We booked our Safari to Tanzania , Nisha was very responsive, kept us informed with various options. Great options on the flights .

Brightsun Travel ATOL booking. Airline refunded in 2020. Refund never received. £4,490 outstanding after five years. What steps is Brightsun taking to resolve this? Update: Brightsun now state th... See more

BrightSun staff Rohit Negi was extremely helpful and courteous. He helped me get the best deal in choosing my flight to India. He is a credit to your organisation.

Brightsun is very competitive in prices and their staff is amazing. We always book through Pawan Gupta, he is very professional and provides excellent service.

Excellent, fast service - flight options confirmed within 30 minutes of request, better prices too compared with other agents and the likes of Google Flights etc.

Warm welcome I ask flight to Nepal no wait straight check flight and given depart and return date book the flight to Nepal very quick she explain about flight ,Terminal,carrying weight so so I am v... See more

Great fares found by Sandhys. Much appreciate her hard work . She’s dedicated and hard working. An asset to the company.

The fares shown in the website are totally wrong. The site looks like fraud. I see a fare of £823, when I book, it says call... See more

Everything is well booked I’m always buying my tickets I’m happy with customer plus prices are cheaper compared to others.

Recently had holidays to Morroco with family and there services was so good apart from slightly expensive but service received by there staff was worth this

The rescheduling of our flights was quite straight forward. Rahul Mehra went with me through various options. He was patient and courteous. We agreed with the best plan.

The overall booking process was efficient initially. Attention to detail was poor and required follow-up to ensure correctness. The main hotel booking at my destination was cancelled and despite payin... See more

Well I m sorry to say that bright sun has not refunded my funds of the sears which was booked for leg room anyway there was plenty room on the craft as the flight was half empty. I have no complain a... See more

I just wanted to share my positive experience with the customer service I received recently. The representative I spoke with (Sandhya) was incredibly helpful and patient in addressing my issue. They... See more

Special thanks to Sandhya Kumari she helped me to get best deal she’s very helpful great customer service

excellent customer service. very quick efficiant to rhe point and best price given. very happy will definitly book again.

Abhishek is always reliable, pro-active and will go the extra mile. Brightsun are lucky to have him in their team.

Very easy to book my flight ticket and the staff was very helpful from now on i don't have to go anywhere thanks Brighrsun travel

I was very happy with the service provided by Zoe. She was extremely competent and knowledgeable about my upcoming holiday. Will definitely recommend Zoe and the organisation to friends and family.... See more

I would like to share my personal experience with this travel agent so other consumers are aware. Based on my own interactions, I faced several issues, including poor communication and unresol... See more

At moment good Rohit negi was very good at booking.when we travel in February we will experience more

Brightsun always gives us the best price and service thanks Nilhal. For making our booking a pleasant one.

Please be careful when you book your tickets from Brightsun Travels. They are scammers. They took from £2924.00 no tickets booked and from my Brother £5,600 no tickets booked. Be careful with... See more

Very helpful booking my ticket to Bali and try to make sure I was happy asking his boss or any reductions

It's always a pleasure to book with Brightsun Travels.Helpful and courteous staff. Sandiya always go the extra mile.

amazing quick and efficient booking done by my REP MR SANDEEP, was very friendly and helped me with my booking.