While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and the staff for their knowledge and professionalism, making the tax preparation process much easier. Many people appreciate the user-friendly online portal and the clear guidance provided, especially for those with complex tax situations or living abroad. However, some customers were not happy with the responsiveness and communication, noting slow replies or a perceived lack of personalized support. A few people also mentioned issues with a new questionnaire format, finding it confusing and generic, and some felt that the service this year did not align with their expectations or previous positive experiences.

What people talk about most

Service

Consumers find service to be positive. Many customers praise the professionalism, efficiency, and helpfulness... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Response time

Customers consistently note ambiguous experiences with response time. Many reviewers praise the promptness... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the helpfulness and... See more

User experience

People report positive experiences with user experience. Many customers find the online portal and client... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brighttax was able to clean up a multiyear snarl of mistakes from other tax firms that had compounded across 1 US and 2 european companies as well as personal taxes. Their client portal software is a... See more

Company replied

Rated 5 out of 5 stars

Great service and knowledgeable staff. They understand the challenges of living abroad and filing US taxes and are able to provide excellent guidance. Their online portal is very easy to use and inspi... See more

Company replied

Rated 5 out of 5 stars

Bright!Tax did a wonderful job on my taxes. Instructions were clear from the beginning to the end. My Bright!Tax contact always quickly responded to my questions and made the process painless.

Company replied

Rated 5 out of 5 stars

Our Bright!Tax preparer is responsive, knowledgeable and confident. He makes us feel like we are in expert hands and we hope he continues to work for Bright!Tax so we can continue working with him wel... See more

Company replied


Company details

  1. Tax Preparation Service
  2. Accounting Firm
  3. Certified Public Accountant
  4. Tax Advisor
  5. Tax Consultant
  6. Tax Preparation

About Bright!Tax

Written by the company

At Bright!Tax, we focus exclusively on US expat tax – it's all we do.

Our team works one-on-one with you to address your unique needs. So whether you're filing, amending, or catching up on taxes, you're able to connect with a CPA (on day one!) to ask questions & outline a plan that will guarantee your best filing outcomes.

Bright!Tax is loved by Americans living in every country worldwide. Why? We're expats ourselves, so our expertise goes beyond taxes - it's personal. We intimately understand the complications, complexities, and confusion of the US tax system while living abroad. It's become our mission to leave you feeling confident and stress-free, year-over-year.

Don't just survive tax season - thrive. Receive your maximum possible refund, or we'll make up the difference, guaranteed.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

707 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Don't hesitate - hire them!

The Bright!Tax team was professional, quick, and accurate. They communicated with kindness and understanding. We couldn't have asked more a better experience! I've always done my own taxes, but I was so glad that I hired Bright!Tax to help with our complicated expat situation.

June 17, 2024
Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, friendly, professional. Great value and customer service. We have lived abroad for 8 years and have had the best tax experience with Brittany, Javier and Zola.

June 17, 2024
Rated 5 out of 5 stars

Filing with BrightTax has been a straightforward and supportive experience

I've used BrightTax for a few years, and find them to be knowledgeable, warm and supportive people who have been sympathetic and accommodating of some unavoidable delays on my end. Their systems and processes are very user-friendly and take a lot of stress out of annual reporting from outside the US. I'll gladly continue to use BrightTax into the future.

June 17, 2024
Rated 5 out of 5 stars

What can I say apart from EXCELLENT !

What can I say !
Excellent in every way !
Great service from Jeff and Megan yet again.
I am a UK citizen and my son was born in the USA.
I had no idea of the tax situation as he now lives and works in the USA but Bright Tax sorted it all out so professionally and efficiently . Thanks guys !

June 13, 2024
Unprompted review
Rated 5 out of 5 stars

Great communication

They are alway very communicative and fast to answer questions. It’s an easy a stress free process and I’ve been really happy with everything.

June 12, 2024
Rated 5 out of 5 stars

This was my first year filing my wife's…

This was my first year filing my wife's US taxes after her move to the UK.
Our circumstances are not complicated, but the forms are!
From my first virtual meeting I felt reassured that we were being looked after by professionals who knew what they were doing but were also keen to give a personal service. Every step of the process went as smoothly as I can imagine. I am very happy to have found Bright!Tax and am looking forward to continuing our relationship.

June 10, 2024
Rated 4 out of 5 stars

Mostly ok, would recommend, yet improvements are always possible

Its not over yet, but so far so good. The Client Data Base online works well although sometimes the titles are obtuse and dont refer to what is inside. Its now been 3 times that I just get used to adviser 1 when, suddenly Im switched to advisor 2 and now Ive been switched to advisor 3. I definitely get the feeling that the organization is growing ,but a heads up or explanation could help ease the transition. Its unclear to me how deeply my documents were read as it appeared that no one really looked at my French tax return, they just wanted 3 figures that had already been on a form I uploaded months before, so that is a bit puzzling. A telephone call I booked is still a couple of weeks in the future so this could be cleared up at that time, I simply dont know now.

June 10, 2024
Bright!Tax logo

Reply from Bright!Tax

Thank you for sharing your experience, Ruth.

We truly value your loyalty over the past decade and appreciate your insights, which are crucial as we strive to continually refine our processes and perfect clients' experiences.

Kindly,
Marina & The Bright!Tax Team

Rated 5 out of 5 stars

Brightly done.

Smooth correspondence and filing. Liked the site and how it was expedited. Expectations were met on pricing and professionalism. They have a repeat customer with me and my spouse. She was pleased as well with great peace of mind and delivered what was promised.

April 29, 2024
Rated 5 out of 5 stars

they are great

they are very helpful and have done great work for us!. we have challenging taxes with our situation, so it is fabulous that they are so knowledgable about Ex Pat situations!.

June 8, 2024
Rated 5 out of 5 stars

Happy customer

Very happy with BrightTax and their services after 2 years. They’ve simplified taxes for me and educated me so I can understand

June 7, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look