Had several crypto deposits to my brightly.app wallet cancelled by them, and they asked for a crypto wallet to return the money. Now the issue is that they're not answering, or returning me the mon... See more
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I recently started using Brighty, and so far I'm happy with everything. Automatic account opening didn't work, but support was quick to help. I topped up my account with USDC, and the funds arrived in... See more
Company replied
I've been using this crypto card for a while now, and it's by far the best in Europe. The app is beautifully designed and very intuitive, without any unnecessary features. I heard about accounts b... See more
The application interface is smooth and user-friendly, offering competitive exchange rates for USDT/EUR. The staking rates for USDT deposits are also quite favorable. There are plenty of top-up channe... See more
Company details
Written by the company
Digital banking you trust, for your money & crypto Spend, save and make money from the convenience of one single app. Fiat or cryptocurrencies - whenever, wherever. It's that simple.
Contact info
Lithuania
- support@brighty.app
- brighty.app
Breach of guidelines
Innovative financial product
The app is a great one-stop-shop for personal finances, especially due to its qualities in holding, managing, and earning (!) FIAT and crypto in one place. Very convenient, innovative and sleek product.
CHF still unavailable, which makes it focused especially on EU residents in my opinion.
July 21, 2025
Reply from Brighty App
Dear Kirill,
Thank you very much for your kind words and for sharing your feedback. We are delighted to hear that you find the app convenient and innovative for managing both fiat and crypto in one place.
We also appreciate your note regarding CHF. Please rest assured that we are actively working on adding support for the Swiss Franc, and we hope to make it available in the near future.
Thank you again for your valuable feedback.
Best regards,
Brighty Team
Hidden 20% crypto “fees”, inconsistent excuses, and unresponsive support
Brighty allowed me to deposit 800 USDT using their app, clearly showing USDT as supported. After the funds were stuck, they first claimed it was due to MiCA restrictions and that they no longer accept USDT. When I pointed out that their app still showed USDT as supported, they changed their explanation, claiming the wallet I used was “high exposure” and withheld 20% (160 USDT) from my refund.
The wallet I used was clean, legitimate, with only 945 transactions and interacting solely with reputable exchanges. There was no interaction with mixers or sanctioned addresses. Their “high exposure” claim appears to be an excuse to justify withholding part of the funds without prior disclosure.
Adding to the frustration, their support is extremely slow and inconsistent: sometimes they reply after hours, sometimes days, and sometimes do not respond at all. This makes resolving any issue unnecessarily difficult.
At no point during the deposit or refund request was there any warning of a 20% fee, nor was I given an opportunity to reject the transaction to avoid this hidden charge.
Brighty’s conflicting explanations, unexpected fees, and poor customer support raise serious concerns about transparency and fair treatment of customers. If you care about your funds and your time, avoid Brighty. There are far more transparent and reliable crypto services available.
July 4, 2025
Reply from Brighty App
Dear Maksim,
We are sorry to hear about your dissatisfaction and regret that your experience with Brighty did not meet your expectations. We always aim to provide our customers with a transparent, secure, and smooth service, and we take feedback like yours very seriously.
As explained during our recent chat, USDT transfers are not permitted under MiCA regulations, and your transaction was flagged in line with these regulatory requirements. This process is part of our commitment to complying with applicable regulations and ensuring the safety of all users on our platform.
As a gesture of goodwill, we have refunded the 20% fee. We kindly ask you to avoid using this address for future transactions to prevent any potential delays or complications.
We sincerely appreciate your understanding and cooperation. Feedback like yours helps us continue improving our processes and communication.
Sincerely,
Brighty Team
There was an issue with plan upgrading
There was an issue with plan upgrading, which was successfully resolved
June 2, 2025
Unprompted review
Reply from Brighty App
Dear Evgeny, thank you for your feedback. We are pleased to know that the issue regarding your plan upgrade was successfully resolved. Should you require any further assistance or have additional questions, please do not hesitate to contact our support team!
Best regards,
Brighty Team
Scammers. Stole 2500 EUR from me
I used this bank for 2 months, after that they blocked my account, asked me to provide photos, videos and invoices of transactions. I gave them all necessary information, after that they wrote to me that they will not return me my 2500 EUR. This is illegal, you have no right to take away my funds. You are fraudsters. I strongly recommend to avoid this bank.
May 12, 2025
Unprompted review
Reply from Brighty App
Dear Ivo!
We understand your frustration and take your concerns seriously.
Please note that all actions taken on your account, including any restrictions or holds, were in strict accordance with our Terms and Conditions and are required by regulatory and compliance protocols. We request certain documentation, such as photos, videos, and invoices, to ensure the safety of our platform and the protection of all users.
While we understand that this may be inconvenient, account restrictions are never arbitrary and are often part of our commitment to maintaining a secure environment. We also want to assure you that funds are returned in full compliance with legal regulations and our internal policies.
We take issues of customer trust seriously and always act within the law. If you feel there has been an error, we encourage you to reach out with your ticket number or case reference for a more thorough review.
Thank you for your understanding.
Best regards,
Brighty Team
I was scammed by this bank for $3000+
I was scammed by this bank for $3000+, they blocked my account without any reason and ignore me. I think I need to write to the central bank..
April 21, 2025
Unprompted review
Reply from Brighty App
Hello!
We’re sorry to hear about your experience and understand how concerning this must be.
Please be assured that account restrictions are never applied without valid reason. As a regulated financial institution, we are required to follow strict compliance and anti-fraud protocols. In certain cases, this may involve temporary account holds while additional checks are conducted.
We want to clarify that we do not ignore our users — every case is reviewed individually, and if your account remains under review or funds are held, it is due to regulatory requirements, not negligence.
If you believe your case has not been properly handled, we strongly encourage you to reach out to our team, so we can investigate further. We are committed to resolving matters fairly and in full accordance with applicable regulations.
Best regards,
Brighty Team
They spot the problems
They spot the problems, they designed a solution and they probably have the best fintech product there is in the market. Just fantastic!! Congrats Brighty team.
Just new to Brighty but already enjoying their superb service.
April 7, 2025
Unprompted review
Reply from Brighty App
Dear Antonio,
Thank you so much for your kind words and positive feedback!
We're thrilled to hear that you're enjoying your experience with Brighty and recognizing the effort our team puts into creating a secure, user-friendly, and innovative fintech solution. Your support means a lot to us.
Welcome to the Brighty community — we’re excited to have you on board and look forward to continuing to provide you with top-tier service!
Blocked the account without explaining…
Blocked the account without explaining the reasons and freeze my money for a little less than a month. their requirements all fulfilled, ignore and in chat and mail.... Judging by other reviews I am not the only one with this problem, beware.
March 9, 2025
Unprompted review
Reply from Brighty App
Dear Tad,
We’re sorry to hear about your experience and understand how frustrating this situation must be.
However, it’s important to clarify that account restrictions or temporary blocks are never applied arbitrarily. They are typically the result of regulatory requirements or the need for additional checks related to account activity, documentation, or compliance protocols. In these cases, our priority is to protect both the user and the platform.
We do acknowledge that such processes can be time-consuming, especially when documentation needs to be reviewed thoroughly. This is not about delay or avoidance — it's about ensuring full compliance with legal and financial regulations.
Please rest assured that any eligible funds are released in line with applicable laws once all necessary checks are completed. We never aim to withhold access without valid reason, and we are committed to resolving each case fairly.
If you feel your case remains unresolved or unanswered, please share your ticket number with us so we can follow up directly and ensure you receive the appropriate support.
We appreciate your patience and thank you for bringing this to our attention.
Best regards,
Brighty Team
Avoid Brighty Bank – They Scam Their Customers!
Avoid Brighty Bank – They Scam Their Customers!
I strongly advise everyone to stay away from Brighty Bank. They blocked my account without any reason back in March, and since then, I have been unable to withdraw my funds. Every time I provided the required documents for verification, they kept asking for new ones, dragging the process indefinitely.
After I even sent them a video verification, they completely ignored me. It has now been three weeks, and they are not responding neither in chat nor via email.
This bank is a scam. Even after providing every single document they requested, they disappear and refuse to resolve the issue. Do not trust them – they are deceiving people!
P.S. Brighty team, respond to comments properly and address real issues instead of copy-pasting generic replies. You keep asking people to contact you via email, but it’s pointless because you just ignore us!
April 2, 2025
Unprompted review
Reply from Brighty App
Dear Oskar,
We understand your frustration and sincerely regret the inconvenience you've experienced. However, it's important to clarify that account restrictions or closures are never done without cause and are typically the result of compliance-related issues, such as missing information, high-risk activity, or inconsistencies in verification.
We take regulatory obligations very seriously and are required to follow strict protocols, especially when handling identity verification or potential risk-related matters. In some cases, this may involve requesting additional documentation — not to delay the process, but to ensure full compliance with legal requirements.
Please also note that we do not ignore our users. Our team investigates every case thoroughly, and while response times may vary depending on complexity, we always aim to reach a fair and lawful resolution. In situations involving frozen accounts, any eligible funds are returned in accordance with applicable regulations and our internal policies.
If your case remains unresolved, we encourage you to provide your ticket number or reach out again via our official support channels so we can review the situation in more detail. We are committed to supporting our users, but we must also operate within the boundaries of compliance and security.
Thank you for your understanding.
Best regards,
Brighty Team
SCAM 2000 EURO LOST
I used this bank for 2 weeks after that they blocked my account and asked for documents for a month, I gave them them and then ignored them after that I logged into my account and saw that my subscription costs not 18 euros as it should cost but 500. These people are fraudsters so they will take all my money away from me. I do not advise anyone to contact this bank, they will just take away your money.
February 22, 2025
Unprompted review
Reply from Brighty App
Dear Daniil,
We appreciate user feedback and understand that account closures can be frustrating. That said, it's important to clarify that such actions are never taken lightly.
The most common reasons for account closures include violations of our Terms of Service — particularly those involving fraudulent, suspicious, or high-risk activities. As a regulated service provider, our top priority is the safety and integrity of the platform and the protection of all users’ funds.
Please be assured that in every case, we act strictly in accordance with legal and regulatory requirements. When an account is closed, any eligible funds are returned in line with applicable laws and our internal procedures.
We understand this may not be the outcome you were hoping for, but we stand by our responsibility to uphold a secure and compliant environment for all users.
Thank you for your understanding.
Best regards,
Brighty team
These people closed my account without reason and stole my money...
These people closed my account without explanation where there were unprocessed refund transactions. Then they stole my 4€ for some unknown fee. There were about 2000€ of refunds in processing, and the store sent me proofs, where you can see a message from the bank that they confirmed the payment on their side. Further I have not received and week of my subscription they do not want to refund me 18€. Eventually these scammers started demanding selfies with the date, and completely ignore me. Further I will make a pre-trial lawsuit on them, and then a lawsuit with moral damages of more than 10.000 €. I advise you to bypass these scammers side.
March 7, 2025
Unprompted review
Reply from Brighty App
Dear Ireneusz,
We regret to hear about your dissatisfaction. Please note that your account was temporarily suspended as part of an ongoing fraud investigation, which requires additional documentation to verify your identity and secure the integrity of transactions. We understand your concerns and are more than happy to assist you in resolving this matter.
Regarding the refund transactions and subscription, we encourage you to provide the requested documentation so that we can continue processing your case. Our goal is always to ensure fair and transparent communication with our customers.
If you have any further questions or need assistance, please feel free to contact our support team directly via support@brigthy.app We are here to help.
A great team of developers and support…
A great team of developers and support makes a quality product that works without complications all over the world. All issues are resolved quickly and efficiently.
February 26, 2025
Unprompted review
Reply from Brighty App
Hi, Aleksandr! Thank you for your kind words! Our team works hard to ensure a seamless experience, and we're happy to know that your issues were resolved quickly and efficiently. We appreciate your feedback and continued trust in our services!
Very promising fintech
Convenient application. fast verification. immediately received iban of maltese bank, instantly replenished this new account. conversion from fiat to crypto is very profitable. also issued a virtual card for online purchases. looks very interesting.
February 17, 2025
Reply from Brighty App
Hello, Alexander! Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our app, We appreciate your support and look forward to continuing to serve you!
WATCH OUT!!
WATCH OUT!!! BE CAREFULL!!! My account just was closed today and I have money in it.The support team ignores my messages and they asked my twice a month to verify my ID because it has expired they said.This was a lie because my ID doesn't expire but I send them my ID anyway....last time I send them my ID at 03.01.2025 and by the end of the month they asked my again to verify my ID otherwise closing my account.Of course I answered that I already verified it but today my account was closed.So I have to contact my lawyer....BRIGHTY APP JUST STEALS PEOPLES MONEY
February 6, 2025
Unprompted review
Reply from Brighty App
Dear, Daniela.
We sincerely apologize for the frustration and inconvenience you’ve experienced. We understand how upsetting it can be when there are issues with account access, especially when it involves your funds.
Please know that we take all matters related to account security and verification very seriously. Our team follows strict procedures to ensure the safety of all users, but it seems there has been some misunderstanding in your case, and we deeply regret any confusion this may have caused.
We’d like to investigate this matter further and resolve it as quickly as possible. Could you please reach out to us directly via support@brighty.app so that we can assist you with your account and clarify any discrepancies regarding the verification process?
Your satisfaction is important to us, and we are committed to resolving this issue to your full satisfaction. Thank you for your understanding, and we look forward to hearing from you soon.
Be AWARE !!
BEWARE!
They closed my account without any explanation and kept my balance of over $3,000. I requested a refund, provided my bank account details as instructed, but the money was never returned. It’s been over a month, and I haven’t received any response. The support team ignores my messages in the chat. This is unacceptable, and I am preparing to take legal action.
January 2, 2025
Unprompted review
Reply from Brighty App
Hi, Danil.
Thank you for taking the time to share your concerns. We sincerely regret any inconvenience or distress this situation may have caused and truly appreciate the opportunity to address it.
Please be assured that we are aware of your case. Your account was closed due to security-related reasons, and in accordance with our privacy and compliance policies, we are unable to disclose specific details beyond the account holder for security purposes.
We would also like to confirm that the refund associated with your account has been processed. If you have not yet received the funds, we kindly request that you contact us directly via support@brigthy.app from your registered account so we can conduct a thorough investigation and provide the necessary assistance to resolve this matter promptly.
At Brighty, we are fully committed to maintaining the highest standards of security and transparency. We want to emphasize that we do not, under any circumstances, retain client funds without due process.
We truly value your understanding and cooperation and remain at your disposal to ensure this issue is resolved to your satisfaction.
Reply from Brighty App
Hello, Vital!
We’re thrilled you had a great experience with our app! Thanks for the positive feedback—it truly means a lot to us.
Not getting my referrals money
I work with the referrals system very often with lots of companies and they are the first with such bad of excuse to not give me my worked referrals.They said clearly in their conditions up to 12 friends 20$ each so i invited about 10 people they all did the steps give theirs personal info and do the payments since the conditions was still 12 invites each they change their conditions before the pay some days after my referrals already did the steps and now they refuse to pay me they are answering like one massage every three days with not even checking all the details im sending them and the only thing they are telling is sorry sir now is for 6 invites…yes madam i can read myself my referrals did the steps before it change to 6 how can u refuse my payment?I think this should be illegal.
January 2, 2025
Unprompted review
Reply from Brighty App
Hello George!
Thank you for sharing your feedback. We sincerely apologize for any inconvenience or frustration this situation has caused you.
We appreciate your participation in our Referral Program and your efforts in inviting your friends. Please note that as outlined in the terms and conditions of our Referral Program, the terms are subject to change at any time without notice. This includes updates to the number of referrals required to qualify for rewards. We encourage all participants to review the program’s terms regularly to ensure they have the most up-to-date information.
We understand your concerns regarding the timing of the changes and your claim. While we strive to ensure transparency and fairness, the updated terms in place at the time of reward qualification are what we must adhere to.
If there are specific details regarding your referrals that you believe haven’t been addressed or reviewed, please don’t hesitate to provide them again. Our team is here to assist and ensure your concerns are thoroughly reviewed. You can reach us via support@brighty.app for further assistance.
We value your input and will take it into account as we continue to improve our processes and communication. Thank you!
One of the best fintechs I've seen
One of the best fintechs I've seen. Convenient and clear, nothing extra and at the same time has everything you need.
July 1, 2024
Top customer care
Brighty has the best customer care service ever experienced by me.
November 18, 2024
Unprompted review
Unuseful aplication
Unuseful aplication. The same a bank but worse as It doesn't work properly! I added Cyprus ID but the system doesn't apply it as it is expired. Brighty App must know that is Ok as a plastick automatically extends by EU every year without making a new one!
October 30, 2024
Unprompted review
Reply from Brighty App
Hello!
Thank you for your feedback, and we’re sorry to hear about the inconvenience you’ve experienced.
As a digital crypto bank, we are committed to maintaining the highest standards of security and compliance to ensure the safety of our customers’ accounts and transactions. For this reason, a valid, non-expired ID is a mandatory requirement for verification purposes. While we understand that some documents, such as the Cyprus ID, may automatically extend their validity under EU regulations, our system requires up-to-date documentation to meet international compliance standards.
If you are experiencing issues with uploading your ID or have additional questions about the verification process, our support team is here to assist you. Please don’t hesitate to contact us directly via support@brighty.app
We truly appreciate your understanding and cooperation as we work to provide you with secure and reliable banking services.
Highly recommend for anyone looking for a modern, reliable bank
Brightly Bank has completely exceeded my expectations! The mobile app is incredibly user-friendly and intuitive, making banking so much easier and accessible. I can do everything I need within just a few taps. Their customer support is equally impressive – whenever I’ve had questions, they respond almost instantly and always help resolve any issues right away. Klara from customer support was fantastic – she quickly resolved my issue with efficiency and professionalism. Truly appreciate her help! It’s rare to find a bank that combines such efficient technology with top-notch service. Highly recommend for anyone looking for a modern, reliable bank!
October 28, 2024
Unprompted review
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