Brilliance Laser Inks Reviews 

103
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

The laser marking spray is really excellent – the markings come out clean, sharp, and even. The price of the spray is also absolutely fair and significantly cheaper than comparable products. The on... See more

Rated 5 out of 5 stars

Delivery was really fast! Product works every time without fail. Crisp clean marks all the time. Tested against other brands (which i probably can't mention for legal reasons) and was a hands down win... See more

Rated 5 out of 5 stars

The laser ink black spray is expensive! But it produces absolutely amazing results on aluminium! We run a 30W fibre laser and have only been able to get polished or light to slightly darker greys wit... See more

Company details

  1. Laser Cutting Service
  2. also in
  3. Engraver

Written by the company

Brilliance Laser Inks, LLC is an innovative developer, manufacturer and distributor of high quality laser marking inks. Our experienced group has a deep commitment in delivering quality, consistency and new product developments to meet the growing and changing needs of the market.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

103 reviews

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4.3

All reviews

(103)

10 reviews in the last 12 months

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Rated 3 out of 5 stars

50/50 on out come

So it’s not cheap and isn’t jet black. The YouTube videos definitely miss lead you. So it works good enough, am I upset? No. Would I rush to buy it again? Eh not likely. Some one would have to request I use it on an order. Plenty of tricks to get close to same results with no cost.

March 12, 2025
Brilliance Laser Inks logo

Reply from Brilliance Laser Inks

Dear Christopher,

Thank you for sharing your honest feedback with us. We truly appreciate you taking the time to share your experience as it helps us improve. We're sorry to hear that the results didn’t fully meet your expectations and understand how this can be frustrating.

Our technical support team would be grateful for the opportunity to assist you and address any concerns you have. To help, we’ll be reaching out to you via email shortly with additional support and guidance.

Thank you again for your insights, and we hope to help you achieve the results you’re aiming for.

Best regards,
Brilliance Laser Inks

Rated 4 out of 5 stars

Figure it out yourself.

Product works great. Had a problem at first. Called them, said someone would call me back but never did. A couple of days latèr figured out the problem. Still no call back.

January 9, 2025
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Reply from Brilliance Laser Inks

Hello Lee,

Thank you for sharing your feedback with us. We sincerely apologize for the frustration and inconvenience you’ve experienced. It’s never our intention to leave our customers feeling unsupported, and we’re truly sorry for falling short in this instance.

After your initial call, we sent you an email with suggested solutions to help resolve the issue. However, we deeply regret that we didn’t follow up with a call as promised – we understand how important that follow-up was to you.

To ensure you have the support you need, we sent another email to you earlier today. Please feel free to reply to it if there’s anything further we can assist with.

Your experience is extremely important to us, and we’re taking steps to improve our communication and follow-up processes to avoid situations like this in the future. Thank you for your patience and for bringing this to our attention. If there’s anything else we can do, please don’t hesitate to reach out – we’re here to help.

Rated 5 out of 5 stars

Excellent Contrast

It gives the metal a black contrast. It's easy to use, has a great price, and offers great customer service.

October 17, 2024
Brilliance Laser Inks logo

Reply from Brilliance Laser Inks

Dear George Sebastian,

Thank you so much for your wonderful review! We're thrilled to hear that you are pleased with the black contrast our product provides to metal. It's fantastic to know that you found it easy to use and appreciate our competitive pricing and customer service.

Your feedback is invaluable to us and helps us strive for excellence in everything we do. Should you need any further assistance or have more questions, please don't hesitate to reach out. We're always here to help!

Warm regards,
Brilliance Laser Inks

Rated 1 out of 5 stars

I could never achieve the color that it…

I could never achieve the color that it says it is

October 8, 2024
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Reply from Brilliance Laser Inks

Thank you for sharing your feedback with us. We genuinely apologize for not meeting your expectations with your recent purchase. We understand how important it is for our products to perform as anticipated, and we're committed to resolving this issue for you.

Please feel free to reach out to us directly at your earliest convenience. We are dedicated to ensuring your satisfaction and look forward to making things right.

Warm regards,
Brilliance Laser Inks

Rated 1 out of 5 stars

Can was leaking everywhere.

Can was leaking everywhere.

October 4, 2024
Brilliance Laser Inks logo

Reply from Brilliance Laser Inks

Hello Johnny,

We sincerely apologize for the inconvenience you experienced with the damaged can you received. We understand how frustrating this must be, and we are truly sorry for any disappointment caused.

If we had been informed about the issue, we would have been more than happy to arrange a replacement or provide a refund. Your satisfaction is very important to us, and we are here to help resolve any concerns you may have.

Please reach out to our customer support team at your earliest convenience, so we can address this matter promptly and ensure your experience with us is a positive one.

Thank you for bringing this to our attention, and we look forward to assisting you.

Warm regards,
Brilliance Laser Inks

Rated 2 out of 5 stars

Not worth the money

Initial customer support was great when the spray kept wiping off, however, after following their guidelines the product is still not working as advertised. I requested a refund/return and communication stopped.

September 23, 2024

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