Charlotte and Dillon were super helpful on two properties they cleaned, they performed deep cleans at high standard and also performed tasks that were not meant for the deep clean such as change batte... See more
Company replied
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An outstanding company on all levels. Darren and his team followed behind the removal company before we left our home, leaving it ready to walk straight into. I shall definitely be making use of their... See more
Company replied
As a client over the past 3 years, I am very happy with the level of service provided. The regular bookings have helped keep my flat much cleaner than I could manage for myself! Any minor issues... See more
Company replied
The cleaner arrived on time and worked diligently on cleaning my bathroom to a very good standard. She did try to remove the limescale from the shower enclosure but it didn't work. All other fittings... See more
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Company details
Written by the company
"Don't Stress, Leave Us The Mess!" Home and Business Cleaning Service. Offering a range of services from standard Weekly cleaning, Deep Cleaning through to End of Tenancy Cleaning and all the inbetweens.
Contact info
London, United Kingdom
- 0800 614189
- Cleanerbrilliant@gmail.com
- brilliant-cleaner.com
4.6
Excellent
188 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I used they moving and cleaning service…
I used they moving and cleaning service over roller both was brilliant with they skills.
July 29, 2025
Unprompted review
Reply from Brilliant Cleaner
Thank you so much for your 5-star review! We're thrilled to hear you had a great experience with both our moving and cleaning teams. It's always our goal to deliver brilliant service with skill and care across all areas. We truly appreciate your support and look forward to assisting you again!
Kind Regards,
Customer Experience Team
Brilliant Removals & Cleaner
Sparkling my home when I got home I was…
Sparkling my home when I got home I was so amazed how clean was my home after booking brilliant cleaning services.
July 28, 2025
Unprompted review
Reply from Brilliant Cleaner
Thank you so much Maradona for your lovely 5-star review! We're so glad to hear you were amazed by the results—there's nothing better than coming home to a sparkling clean space. We're glad you chose Brilliant Cleaning Services and look forward to helping again whenever you need us!
Kind Regards,
Customer Experience Team
Brilliant Cleaner
They deep clean was fantastic and will…
They deep clean was fantastic and will use them again
July 21, 2025
Unprompted review
Reply from Brilliant Cleaner
Thank you for your kind words!
We’re thrilled to hear you were pleased with the deep clean and look forward to assisting you again soon. We truly appreciate you taking the valuable time to writing us feedback.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
Brillant service and happy with the…
Brillant service and happy with the clening
July 20, 2025
Unprompted review
Reply from Brilliant Cleaner
Thank you Mosieh for your Brilliant review!
We’re so glad to hear you were happy with the cleaning — your feedback means a lot to us.
We look forward to assisting you again.
Kind Regards,
Customer Experience Team
Brilliant Cleaner
3 clean years
As a client over the past 3 years, I am very happy with the level of service provided. The regular bookings have helped keep my flat much cleaner than I could manage for myself!
Any minor issues that have arisen have been handled promptly and they’ve been very accommodating to changes in my schedule.
I wouldn’t hesitate to recommend them!
May 31, 2025
Unprompted review
Reply from Brilliant Cleaner
Thank you Iacob for your continued trust and this wonderful 5-star review! It’s been a pleasure providing regular service over the past 3 years, and we’re delighted to hear that we’ve made a positive difference in keeping your flat clean and tidy. We're also glad that any minor issues were resolved promptly and that our flexibility has been helpful.
Your recommendation means a lot to us—we truly appreciate your loyalty!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Reply from Brilliant Cleaner
Thank you Richard for the 5-star review! We're glad to hear you were happy with the service and found our cleaning team professional. We appreciate your support!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Good prices for cleaning and…
Good prices for cleaning and maintenance of my home regularly cleaning never had issues with them
May 3, 2025
Unprompted review
Reply from Brilliant Cleaner
Thank you Hiyam for the great 5-star review! We're pleased to hear you've been happy with our pricing and reliable cleaning and maintenance services. It's wonderful to know you've never had any issues—we truly value your continued trust.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Highly recommend professionals service…
Highly recommend professionals service and friendly product they use on my kitchen.
April 7, 2025
Unprompted review
Reply from Brilliant Cleaner
Thank you Ahmed for the 5-star review! We're thrilled to hear you highly recommend our service and that you found our team professional and friendly. We're also glad that the products used in the kitchen met your expectations!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Fantastic cleaning service will book…
Fantastic cleaning service will book them again
March 6, 2025
Unprompted review
Reply from Brilliant Cleaner
Thank you Hamied for the 5-star review! We’re thrilled to hear you were pleased with our cleaning service and we look forward to welcoming you back soon. Your continued support means a lot to us!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Professional service from they office…
Professional service from they office to they employ very happy with the level of the cleaning.
February 7, 2025
Unprompted review
Reply from Brilliant Cleaner
We’re delighted to know you were satisfied with both our office coordination and the cleaning service delivered by our team. Thank you for your 5-star review and for recognising the effort across the board.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Reply from Brilliant Cleaner
Thank you Sirwan for your 5-star review! We’re so pleased to know you had a positive experience with our service. We appreciate your support.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Best of the cleaning services in London
Best of the cleaning services in London
February 4, 2025
Unprompted review
Reply from Brilliant Cleaner
Thank you Shai b for your wonderful feedback! We’re truly honoured to be considered among the best cleaning services in London. Your support means the world to us.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
I use this them for my regular cleaning…
I use this them for my regular cleaning service all cleaned will every time and good product they use .
March 29, 2024
Unprompted review
Reply from Brilliant Cleaner
We appreciate your continued support and are pleased that our cleaning service and the products we use meet your expectations every time.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
I use them to do my uncle home after…
I use them to do my uncle home after moving cleaning they home was so clean after they done it I was about to move back in definitely use them again
March 30, 2024
Unprompted review
Reply from Brilliant Cleaner
Thank you Rekar for such kind words! We’re so pleased to hear the home was left spotless after the move-out clean — that’s exactly the standard we aim for. We’d be happy to assist you again any time.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Best cleaning service i received in a…
Best cleaning service i received in a while very polite and professional.
March 28, 2024
Unprompted review
Reply from Brilliant Cleaner
We greatly appreciate your feedback. It’s wonderful to know that our standards of professionalism and courtesy stood out during the clean. We look forward to assisting you again soon.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Professional services I use them for my…
Professional services I use them for my end of tenancy cleaning highly recommended.
March 25, 2024
Unprompted review
Reply from Brilliant Cleaner
We appreciate your positive feedback. It's great to know you were satisfied with our end of tenancy cleaning – thank you for recommending us!
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Highly recommend this company
Highly recommend this company
Very polite professional and on time always.
November 13, 2023
Unprompted review
Reply from Brilliant Cleaner
Thank you Kaywan for your kind recommendation! We're so pleased to hear that our team’s punctuality, professionalism, and courtesy stood out. It means a lot to us.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Fantastic I use them 2 Time both was…
Fantastic I use them 2 Time both was brilliant and on time .
October 18, 2023
Unprompted review
Reply from Brilliant Cleaner
Thank you Amir for the lovely feedback and for booking with us more than once! We're delighted to hear that both visits were brilliant and punctual — consistency is something we take great pride in.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
Best team of cleaners I've ever had!
I'm so happy with the level of service that I received from this team of cleaners. They were efficient, thorough and friendly. I would definitely book them again and again.
October 3, 2023
Unprompted review
Reply from Brilliant Cleaner
We truly appreciate your feedback and are so pleased to hear that the team delivered a thorough and friendly service. Knowing you'd book with us again means a great deal — thank you for your trust.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
No show - no alternative
We ordered an end of tenancy service through Brilliant Cleaners. The service was cancelled 20 mins before due to happen which put us in a very delicate position and made us loose a good chunk of our deposit.
The reasons seem to have been outside of their control but we were not offered any alternative (just a refund).
Not a great first experience and we probably won’t try again.
September 3, 2023
Unprompted review
Reply from Brilliant Cleaner
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience did not meet your expectations.
We fully understand how important it is for end of tenancy cleans to meet strict standards, especially when it comes to fulfilling landlord or agency requirements. These types of cleans typically require a dedicated team to ensure thorough and timely execution.
Regrettably, due to a series of unforeseen events on our side, we were unable to provide a suitable replacement team on the day. In such instances, we believe it is not in anyone’s best interest to proceed with a service that falls short of our usual standards — and we sincerely apologise for any inconvenience this caused.
While we couldn’t meet expectations on this occasion, we would greatly appreciate the opportunity to be reconsidered for any future services. We would be more than happy to demonstrate the high quality and professionalism we are known for.
Kind Regards,
Customer Experience Team
Brilliant-Cleaner
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