Brilliant Removals Reviews 

308
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Wonderful young men packed and moved my whole house from London to Leeds. They were experienced and careful packing everything including my fragile vases and ornaments with extra wrapping. My furnitur... See more

Company replied

Rated 5 out of 5 stars

Really easy to book and very fair price. All inclusive costs so no worrying about surprises. Very easy to amend the booking to add items after the initial quotation and get an updated price. We had ex... See more

Company replied

Rated 5 out of 5 stars

Move for my 87 year old Mother from London to Glasgow was made effortless by brillant removals and their whole team. Arrived on time, met them the other end, team were helpful, polite and everythi... See more

Company replied

Rated 5 out of 5 stars

Booked it with a helpful guy on the phone. Job needed two men. Wanted no risk of help being needed lifting heavy item either end. Not maybe the absolute cheapest- but completely satisfied. Timings exc... See more

Company replied

Company details

  1. Moving Company

Written by the company

Brilliant Removals is a trusted, fully insured removals company providing premium moving services across London and Surrey. We specialise in house removals, home removals, flat removals, apartment moves, office removals, office relocations, commercial removals, business relocations, man and van services, long-distance removals, and nationwide moving services. Whether you're moving a single item, a studio flat, a large family home, or an entire business, our experienced team is dedicated to making every move smooth, efficient, and stress-free. Our comprehensive moving services include professional packing and moving, full packing, partial packing, unpacking services, furniture dismantling, furniture reassembly, loading and unloading, secure transportation, and the supply of high-quality moving boxes and packing materials. Every move is carefully planned and carried out by trained professionals who treat your belongings with the highest level of care, ensuring they arrive safely at your new destination. Brilliant Removals understands that every move is different. That's why we offer flexible moving solutions tailored to your individual requirements, whether you're relocating locally within London, moving across Surrey, or relocating anywhere in the UK. We pride ourselves on transparent pricing, no hidden fees, excellent communication, and reliable customer service from your first enquiry through to the completion of your move. In addition to our professional removals services, we also offer rubbish removal, packing material supply, and discounted end of tenancy cleaning through our sister company, Brilliant Cleaner, helping you complete your move with one trusted provider. Our reputation is built on reliability, professionalism, attention to detail, and customer satisfaction. We are committed to providing a first-class moving experience for homeowners, tenants, landlords, estate agents, property managers, and businesses. Whether you need house removals, office removals, packing services, furniture dismantling and reassembly, man and van services, long-distance removals, or a complete moving solution, Brilliant Removals is ready to help. Contact us today for a free, no-obligation quote and discover why so many customers choose Brilliant Removals for safe, reliable, and professional moving services across London and Surrey. Moving Made Brilliant.


Contact info

4.8

Excellent

TrustScore 5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(308)

8 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing guys very helpful and careful…

Amazing guys very helpful and careful with mums belongings highly recommended

July 10, 2022
Unprompted review
Brilliant Removals logo

Reply from Brilliant Removals

Thank you for your time to share your honest experience with us. We are glad you been happy with the service been provided to you by us. We appreciate your recommendation.

Rated 5 out of 5 stars

guys arivved with a van and help with…

guys arivved with a van and help with my move they was very helpful

July 10, 2022
Unprompted review
Brilliant Removals logo

Reply from Brilliant Removals

Thank you for your time to share your honest experience with us. We are glad you been happy with the service been provided to you by us.

Rated 5 out of 5 stars

Booked them last mints and they save my…

Booked them last mints and they save my life definitely use them again

July 9, 2022
Unprompted review
Brilliant Removals logo

Reply from Brilliant Removals

Thank you for your time to share your honest experience with us. We are glad you been happy with the service been provided to you by us. Looking forward to working for you again.

Rated 5 out of 5 stars

Grate chat with a head office they…

Grate chat with a head office they very polite knowing what they doing and the movers also very polite and hard working

July 9, 2022
Unprompted review
Brilliant Removals logo

Reply from Brilliant Removals

Thank you for your time to share your honest experience with us. We are glad you been happy with the service been provided to you by us. We do believe hard working and polite member can make top quality service. We hope to see again soon .

Rated 5 out of 5 stars

highly recommend them very good service

July 9, 2022
Unprompted review
Brilliant Removals logo

Reply from Brilliant Removals

Thank you for your time to share your honest experience with us. We are glad you been happy with the service been provided to you by us. We appreciate your recommendation.

Rated 5 out of 5 stars

Definitely worth using this company for…

Definitely worth using this company for moving your house or flat very professional and friendly also good value for money

July 8, 2022
Unprompted review
Brilliant Removals logo

Reply from Brilliant Removals

Thank you for sharing you experience with us we always try to provide best service to everyone at reasonable prices.

Rated 5 out of 5 stars

Brillant team arrived on time got good…

Brillant team arrived on time got good attention to the move very carefully to not damage my flat highly recommend it

July 6, 2022
Unprompted review
Brilliant Removals logo

Reply from Brilliant Removals

Thank you for sharing you honest experience with our service.we aim to work as carefully to not cause any issues and make moves smoth for evry one we hope to see you again in future .

Rated 5 out of 5 stars

Responded quick and done a very fast…

Responded quick and done a very fast and good job did not delay and done everything in a professional and swift manor, would recommend.

July 6, 2022
Unprompted review
Brilliant Removals logo

Reply from Brilliant Removals

Thank you for your recent use with us and we are glad your happy with our service.

Rated 5 out of 5 stars

Great customer service from brilliant…

Great customer service from brilliant removals as always. Communication is excellent and the crew were very efficient. Would use again defo!

July 4, 2022
Unprompted review
Brilliant Removals logo

Reply from Brilliant Removals

Many thanks for leaving us your experience with our services. We always try our best to make evry our happy with our service.

Rated 5 out of 5 stars

Staff efficient

Staff efficient, professional and cheerful. They resolve any problems without fuss.
It is very easy to contact company via phone or online chat.
I am so glad I have discovered this company who truly believe in amazing.customer service

July 1, 2022
Unprompted review
Brilliant Removals logo

Reply from Brilliant Removals

Thank you for your time to share your honest experience with us. We are glad you been happy with the service been provided to you by us.we do believe best customer service will make the top quality job be done happier. Hope to see you again soon.

Rated 5 out of 5 stars

Quick and diligent

The team always responded quickly and worked diligently. They made certain that everything was packaged in a way that all of our items were both safe and secure. They were kind and asked if there was anything they needed to clarify before leaving. They kept a good attitude and expressed gratitude for everything. Highest possible recommendation!

July 1, 2022
Unprompted review
Brilliant Removals logo

Reply from Brilliant Removals

Thank you for your time to share your honest experience with us. We are glad you been happy with the service been provided to you by us. We aim yo provide best service possible. We appreciate your recommendation.

Rated 5 out of 5 stars

Excellent service

Excellent service, prompt and professional extremely helpful will use again and definitely recommend

June 28, 2022
Unprompted review
Brilliant Removals logo

Reply from Brilliant Removals

Thank you for your time to share your honest experience with us. We are glad you been happy with the service been provided to you by us. We appreciate your recommendation. We looking forward to working for you again soon.

Rated 5 out of 5 stars

Highly recommend made my move quickly…

Highly recommend made my move quickly and smoth packed everything as part of the service

June 27, 2022
Unprompted review
Brilliant Removals logo

Reply from Brilliant Removals

Thank you for your time to share your honest experience with us. We are glad you been happy with the service been provided to you by us.

Rated 4 out of 5 stars

professional workers and good value gor…

professional workers and good value gor money but 30 mints late otherwise was fantastic

June 27, 2022
Unprompted review
Brilliant Removals logo

Reply from Brilliant Removals

Thank you for your time to share your honest experience with us. We are glad you been happy with the service been provided to you by us. We are sorry to hear our driver was late.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look