Brindly Reviews 269

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting the robust and protective nature of the phone cases, which are often described as sturdy and well-made. Many appreciate the wide selection of designs and colors, finding them beautiful, vibrant, and stylish. The delivery service is frequently noted for its speed and efficiency, with many orders arriving quickly and on time. Furthermore, customer service receives high praise for being excellent, responsive, and helpful in resolving issues. However, some customers also noted issues with product quality, such as fading designs over time, cases splitting, or colors not matching the order. There were also instances of faulty products and delayed express deliveries. A few other people also felt that the customer service was not always satisfactory, mentioning unhelpful responses or slow communication.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the excellent quality, durability, and... See more

Quality

Users describe positive interactions with quality, frequently praising the products as well-made, sturdy, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising fast delivery times and good... See more

Order

Customers had positive experiences with order, finding the process easy and straightforward, with many... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the quick responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderful quality and fabulous choice of fantastic colours and designs. Arrived fairly quickly considering where the case was shipped from. Fits like a second skin and is robust enough to protect my p... See more

Rated 5 out of 5 stars

Love my phone case! The pattern is perfect and there is lots of support for the back camera. Would definitely recommend. The only thing I might mention is that pressing the side buttons requires more... See more

Company replied

Rated 5 out of 5 stars

Excellent quality phone case. Arrived from Lithuania in 4 days. Required signature which was a problem but got it diverted to local store.

Rated 5 out of 5 stars

I was looking for a new phone case for my new phone. I wanted something colourful, but different than just a basic case you see on other sites. I found this company. They have loads of colourful desig... See more


Company details

  1. Cell Phone Accessory Store

Written by the company

Gorgeous phone cases for iPhone, Samsung and Pixel.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

269 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Hardly ever respond to customer service enquiries

The level of customer service from this company is truly terrible. Even with a potential customer like myself who has expressed an interest in their products and not someone who has already bought a product and wants to make a complaint. Major red flag if you ask me. Wouldn’t even give it a one star.

September 23, 2025
Unprompted review
Brindly logo

Reply from Brindly

Hi Stephen,

I’m sorry to hear you felt let down by our service. We do our best to reply to all enquiries quickly and clearly, and I’m sorry if we missed the mark here. If you’d like to reach out again, please email support@brindly.com and I’ll make sure your message is picked up.

Best wishes,
The Brindly Team

Rated 5 out of 5 stars

Brilliant customer service after I…

Brilliant customer service after I ordered a case for a phone then had to change model they allowed me to exchange the unused cover for the correct one easily.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Quality phone case …

My phone case arrived quickly the quality of this phone case was amazing not like some of the cheap ones at all it was well designed and well described on the website I am extremely pleased and would highly recommend this product thank you very pleased

August 13, 2025
Unprompted review
Rated 2 out of 5 stars

2 cases, and both broke within months

we bought a case and within a month it had split.
Brindly kindly and promptly sent out a replacement which we were very thankful for as the case was not cheap purchase.
two months later the case has split again even though they deem them to be strong and protect your phone.
I emailed them back with the photos of the second faulty case but sadly they only cover 1 replacement. it frustrates me that as a consumer we lost out through the poor quality of the product.
I would like to think if they "stand by" their product as they said in their email response, this would mean they would maybe admit that maybe this particular batch was indeed not as good quality as thought and offer a fix to the problem. happy customers are ones that are repeat customers.

May 1, 2025
Unprompted review
Brindly logo

Reply from Brindly

Hi Renee,

Thanks for your review — I’m really sorry to hear this has been your experience, and I completely understand how disappointing it must feel when a product doesn’t last as expected.

We’ve taken your feedback on board and are reviewing this internally. One of the team will be in touch directly to follow up.

Best wishes,
The Brindly Team

Rated 5 out of 5 stars

Prrtyy indestructible (well tested)

I drop my phone majorly at least twice a day and because of the tough case it doesn't get damaged at all. One time i dropped it and it died internally (phone is old) but there wasn't any external damage, it was completely fine. Design quality is also really good. 5 stars

July 31, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Choice

Wonderful quality and fabulous choice of fantastic colours and designs. Arrived fairly quickly considering where the case was shipped from. Fits like a second skin and is robust enough to protect my phone without making it look too bulky. Would highly recommend these cases.

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality phone cases!

I ordered a phone case for my iPhone 16 Pro Max after ordering one elsewhere that did not fit well. I loved the range of designs on the website! My case was delivered fairly quickly and it is great quality - sturdy and fits perfectly, even round the buttons. I feel that my phone is really well protected and I would definitely buy another and recommend!

July 18, 2025
Unprompted review
Rated 5 out of 5 stars

Love it!

Love my phone case! The pattern is perfect and there is lots of support for the back camera. Would definitely recommend. The only thing I might mention is that pressing the side buttons requires more pressure than normal, but I imagine that it comes from the case being so tough - which it is!

June 25, 2025
Unprompted review
Brindly logo

Reply from Brindly

Hi Emily,

Thank you so much for the lovely review! I'm so glad you're enjoying the case and that the pattern and camera protection hit the mark.

Sometimes the side buttons can feel a bit firm at first, but they do ease up with regular use as the case settles in. Really appreciate you highlighting that—and thanks again for recommending us!

Thanks
The Brindly Team

Rated 5 out of 5 stars

Good quality case and excellent customer service

Brindly have a great selection of designs and colours. I had been searching for a phone case that looked good but also protected my phone. I am so pleased with the design of the case and the protection. The customer services were excellent. I made an error with my address and it was sorted within two hours of me contacting the company. Order arrived on time and looked exactly like the pictures. I will definitely be ordering again.

June 8, 2025
Unprompted review
Rated 5 out of 5 stars

Look no further!

Absolutely brilliant service! Design, quality, shipment all superb! Look no further than Brindly for your phone case! Your phone is safe with them! ❤️

June 4, 2025
Unprompted review
Rated 2 out of 5 stars

Buttercream - Tough Phone Case

I ordered myself the buttercream tough phone case for my new iPhone 16 Pro Max, I have had a Brindly case before and loved it. The pastel collection was perfect for spring/summer and with butter yellow being very in at the moment I chose that colour. The case has arrived today and I am slightly disappointed in the colour as it’s lacking the colour yellow and just looks a slightly off white, not what I was expecting! ☹️

May 24, 2025
Unprompted review
Brindly logo

Reply from Brindly

Hi Robyn,

Thanks for your review—and I’m really sorry to hear the colour wasn’t quite what you expected. That doesn’t sound right at all, and it might be a printing issue.

Could you email us some pictures to support@brindly.com, we’d be happy to take a look and sort a replacement for you. We'd love to make it right!

Best wishes,
Ben
Brindly Support Team

Rated 5 out of 5 stars

Really impressed with the quality of my…

Really impressed with the quality of my Tough MagSafe phone case in "Trendy Leopard" design and the matching ring holder. Received both items together in the suggested timeframe. These orders are shipped from Lithuania and tracking is accurate, I would not hesitate in ordering from this company again.

May 5, 2025
Unprompted review

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