Brindly Reviews 269

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting the robust and protective nature of the phone cases, which are often described as sturdy and well-made. Many appreciate the wide selection of designs and colors, finding them beautiful, vibrant, and stylish. The delivery service is frequently noted for its speed and efficiency, with many orders arriving quickly and on time. Furthermore, customer service receives high praise for being excellent, responsive, and helpful in resolving issues. However, some customers also noted issues with product quality, such as fading designs over time, cases splitting, or colors not matching the order. There were also instances of faulty products and delayed express deliveries. A few other people also felt that the customer service was not always satisfactory, mentioning unhelpful responses or slow communication.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the excellent quality, durability, and... See more

Quality

Users describe positive interactions with quality, frequently praising the products as well-made, sturdy, and... See more

Delivery service

People report positive experiences with delivery service, frequently praising fast delivery times and good... See more

Order

Customers had positive experiences with order, finding the process easy and straightforward, with many... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the quick responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderful quality and fabulous choice of fantastic colours and designs. Arrived fairly quickly considering where the case was shipped from. Fits like a second skin and is robust enough to protect my p... See more

Rated 5 out of 5 stars

Love my phone case! The pattern is perfect and there is lots of support for the back camera. Would definitely recommend. The only thing I might mention is that pressing the side buttons requires more... See more

Company replied

Rated 5 out of 5 stars

Excellent quality phone case. Arrived from Lithuania in 4 days. Required signature which was a problem but got it diverted to local store.

Rated 5 out of 5 stars

I was looking for a new phone case for my new phone. I wanted something colourful, but different than just a basic case you see on other sites. I found this company. They have loads of colourful desig... See more


Company details

  1. Cell Phone Accessory Store

Written by the company

Gorgeous phone cases for iPhone, Samsung and Pixel.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

269 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

Fine. Nothing more.

Case received, fits well and I believe it will protect my phone from drops which I am prone to! Delivery took longer than I expected but in the realms of normal. The case is called 'glitter galaxy' so I expected it to be glittery- it's not. It looks fine but probably wouldn't have picked it out in a shop.
All in all fine, but not overjoyed and probably wouldn't use again.

August 9, 2024
Unprompted review
Brindly logo

Reply from Brindly

Thank you for your feedback, Hannah! We apologize for any confusion regarding the "Glitter Galaxy" case. While we do clearly state in the product description that this is a print and not actual glitter, we understand how the name might have led to different expectations.

To avoid any future misunderstandings, we've updated the product name to make it clearer. We're glad to hear that the case fits well and offers the protection you need. If you need anything further, please don't hesitate to reach out to our customer support team.

Thank You
Ben

Rated 5 out of 5 stars

Great website

Great website. The cases are good quality and look expensive. They are a good price and I will be ordering again.

July 28, 2024
Unprompted review
Rated 1 out of 5 stars

This product is awful quality

This product is awful quality. The website pictures are vastly different to the product received. The phone case design is printed on pixelated and different colours to those advertised.

July 27, 2024
Unprompted review
Brindly logo

Reply from Brindly

Hi Madeleine,

We're really sorry to hear about your experience with our phone case. We strive to provide high-quality products that match the advertised images, and it sounds like we fell short in this instance.

We've reached out to you directly by email to sort out the problem and ensure you get the product you expected.

Thank you for bringing this to our attention.

Best regards,
Ben

Rated 1 out of 5 stars

Phone case didn't arrive as Brindly cancelled my order with no further information

I ordered a tough case for my new phone on the 7th July. I also paid for express delivery which was advertised as 1-3 days delivery after dispatch. Today (16/07) I received an email saying my order has been cancelled at my request. I haven't requested the order be cancelled and I am very disappointed that 9 days after ordering I am still without a phone case. Product looked great but won't be ordering from Brindly again. Very disappointing.

July 16, 2024
Unprompted review
Brindly logo

Reply from Brindly

Dear Georgina,

We’re really sorry for the mix-up with your order. It looks like the wrong one was accidentally cancelled by our team, and we understand how frustrating this must be.

We've already reached out to you directly by email to sort this out as quickly as possible. As a token of our apology, we’d like to offer you a 20% discount on the order.

Thank you for your patience, and we hope to serve you better in the future.

Best regards,

Ben

Rated 5 out of 5 stars

Lovely case

2nd case from Brindly and as lovely as the first, super stylish and protects my phone from my clumsy self.

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great case

Great case, so protective but also light. Staff were fantastic and fast responding when i made a mistake on my order and they cleared it up quickly. Great cases, cannot recommend enough.

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

I love my new phone case

I love my new phone case! It feels very sturdy and the design is very pretty. I just didn’t realise it would take quite a while to be delivered but that’s on me for not reading up the shipping section information.

July 8, 2024
Unprompted review
Rated 3 out of 5 stars

Really cute case but

Really cute case , however the print has already started coming off around the edges which is a real shame

June 14, 2024
Brindly logo

Reply from Brindly

Hi Annie, thanks for your feedback. We're sorry to hear that the print on your case is already coming off. 😔 All our cases come with a 1 year guarantee. Please contact our support team and they'll be happy to get a replacement sent out! Thanks 🙏 - Ben

Rated 5 out of 5 stars

Brindly phone case

Absolutely beautiful cases! The photos online just don't do them justice! I have ordered the tough case and is it exactly that and it fits my phone perfectly! Delivery within the time frame too! Will definitely be purchasing more cases in the future!

June 24, 2024
Unprompted review

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