BringFido Reviews 415

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The customer service representative did the best thing for us. We chose the hotel we wanted and then she called them directly to make sure a room was available. Great decision because we were told upo... See more

Company replied

Rated 5 out of 5 stars

I used BringFido to find a hotel to stay in with my dog over Christmas and it was perfect, exactly what I needed from a service like this. Excellent. Sadly on the last day of my trip, tragedy... See more

Company replied

Rated 5 out of 5 stars

I've been using BringFido for 11 years for every trip I take. I never had a problem until two weeks ago. My reserved room was downgraded at a Red Roof hotel (which gets a 1 star from me). It was not a... See more

Company replied

Rated 5 out of 5 stars

Bring Fido is the first place we go to book a hotel when we are traveling with our dogs. We've never been disappointed with the service and the Pet insurance gives us peace of mind in case our high e... See more

Company replied

Company details

  1. Media Company

Written by the company

Looking for a pet-friendly hotel? How about an awesome dog park, trail or beach? BringFido is the world's leading pet travel website and the #1 trusted resource for dog owners looking for the lowdown on the best hotels, attractions, and restaurants that welcome pets.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

415 reviews

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Replied to 75% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Absolute garbage site and service.

Absolute garbage site. Booked a hotel for tonight after driving all day and their system confirmed it with the hotel for the 23rd (it's the 15th). The first rep I spoke to disconnected me after ten minutes on hold. The second rep couldn't do anything to fix it other than give the hotel manager an Expedia number for me to call. Expedia couldn't even find the booking because the only number I had was a bringfido confirmation number that they can't find in their system.

Spent more than two hours in a hotel lobby to finally just pay full price for the room through the front desk clerk. After another 20 minutes on hold I was told they'd "look at" getting a refund for the booking. Feel free to check the notes on the file, confirmation # 4112581142.

Absolute dumpster fire of a website.

The last rep I spoke with was kind enough to actually seem genuinely apologetic. Have never had to waste so much time to get a hotel room fixed and then STILL have to pay full price at the desk.

October 13, 2023
Unprompted review
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Reply from BringFido

In looking into your case, I can see that you've been issued a full refund already, so everything is resolved. However, I can certainly see how you would feel frustrated with your experience. We're looking into each of the conversations that we had with you to see where the communication went wrong or could be improved. This was a simple incorrect date booking and shouldn't have been so tedious to get corrected, so we sincerely apologize and can only say that it's not the norm with our team.

Rated 5 out of 5 stars

Definitely will be our Go To service

Bring Fido helped us find several pet friendly options, which I and other booking services failed to do.

October 7, 2023
Unprompted review
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Reply from BringFido

We're very happy to be of service! Hope to hear from you again soon!

Rated 5 out of 5 stars

Very Helpful

BringFido helped us find a great house for our vacation that allowed us to bring our dogs.

September 29, 2023
Unprompted review
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Reply from BringFido

We're so happy to have been of service. Thank you for your review!

Rated 5 out of 5 stars

Very easy

Very easy to use both to find places and review places I have been!

October 1, 2023
Unprompted review
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Reply from BringFido

Thank you!

Rated 5 out of 5 stars

A One Stop Shop

I love using Bring Fido to find pet friendly hotels or other accommodations. I do always go to the property website and read reviews. Bring Fido is a one stop shop to find pet friendly accommodations without searching each hotel property website for acceptance of my fur baby. Sometimes that info is buried and searching is frustrating trying to find on individual sites. We love road trips and Bring Fido is a great asset to us!

September 21, 2023
Unprompted review
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Reply from BringFido

Thank you so much for your review!

Rated 5 out of 5 stars

Love BringFido

Love BringFido. This is such a great way to travel if you are bringing a dog. I travel with my dog often and have spent hours on confusing websites or calling hotels etc. trying to figure out if the dog is welcome.

September 15, 2023
Unprompted review
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Reply from BringFido

It's tough out there! We're so glad to be your trusted travel resource! Thanks very much for sharing your thoughts.

Rated 5 out of 5 stars

Traveling with two boxer dogs

Traveling with two boxer dogs, It was easy to find nice and clean hotels using BringFido. Happy people and dogs.

September 1, 2023
Unprompted review
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Reply from BringFido

Thank you for sharing your experience!

Rated 5 out of 5 stars

Meeting friends from Canada and we are…

Meeting friends from Canada and we are from Texas and needed place to meet up in Washington state that would allow our dog. Information was up to date.

September 17, 2023
Unprompted review
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Reply from BringFido

Thanks for sharing your experience. Sounds like a great trip!

Rated 5 out of 5 stars

Made finding a dog friendly hotel quick…

Made finding a dog friendly hotel quick and easy. The description of the hotel we chose was accurate, and the quoted price and fees was accurate as well.

September 15, 2023
Unprompted review
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Reply from BringFido

Thank you for taking the time to share your experience!

Rated 5 out of 5 stars

The site made it easy to choose our hotel…

The site made it easy to choose a hotel that would accept our dog. Very helpful. Many hotels accept pets reluctantly. This hotel was very accepting of our pet

September 12, 2023
Unprompted review
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Reply from BringFido

Thanks very much for sharing your experience!

Rated 5 out of 5 stars

Helpful and accurate information for traveling with your dog

All of the reviews and suggestions from Bring Fido are always extremely helpful and have been accurate. We use them regularly to find dog friendly activities and restaurants when we travel to different cities (we camp at least once per month with our dog). They are our go-to trip planning site.

September 8, 2023
Unprompted review
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Reply from BringFido

Thank you so much for your review!

Rated 5 out of 5 stars

Honest reviews

Honest, helpful reviews. It's my go-to site when searching for pet friendly accommodations.

September 6, 2023
Unprompted review
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Reply from BringFido

Thank you for your review!

Rated 5 out of 5 stars

Stress Free Booking

The pet fee quotes were accurate, and their guarantee to refund me the difference if the hotel disagreed took the stress off booking away.
Booking was easy and there were no hidden fees.

August 31, 2023
Unprompted review
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Reply from BringFido

Thank you so much for sharing your experience using BringFido, Shanna!

Rated 5 out of 5 stars

Two week road trip

Two week road trip - Bring Fido saved us many times. Just arriving in a city and being able to find a hotel and restaurant that allows dogs was such a great help! We ate amazing food and were able to find hotels that didn't just allow dogs, but ones that really wanted them there! Thank you Bring Fido!

August 25, 2023
Unprompted review
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Reply from BringFido

You're so welcome! It's our pleasure. Thank you for sharing these kind words!

Rated 5 out of 5 stars

The pet concierge called me to informed…

The pet concierge called me to informed me that one of the three hotels I chose could not accommodate my three dogs and went ahead and found another hotel for us !!

September 1, 2023
Unprompted review
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Reply from BringFido

Thank you for sharing your experience! Yes, three dogs can be too much of a stretch for some hotels, but that is exactly what we're here for. We'll handle the legwork for you. Thank you for trusting us with your travel plans and we look forward to helping again soon!

Rated 5 out of 5 stars

Best One I have stayed at

Our room was newly renovated. Modern and clean. the front desk was friendly and helpful. It was an excellent value.

August 26, 2023
Unprompted review
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Reply from BringFido

Thank you for sharing your experience at a property booked through BringFido! We encourage you to also leave a review on the hotel's page on our website so that others can benefit from your notes while researching.

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