Wants to install a new doorbell camera with my current brinks system. First I tried to chat which did not work for me because once I started talking to a real person here she got short with me on the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The technician to help me was very polite, seem very knowledgeable and was very helpful and the reason I called. He looked into my system as far as the how long the video stay online and I can’t remem... See more
Company replied
The representative was very personable and very helpful. He tried all avenues at his disposal to solve my problem. I wish all representatives are as helpful as him. he asked me about me and my well-be... See more
Company replied
Christian was an absolute legend w problem solving. He was cool, calm and collected and walked me through resetting my cameras after we changed internet providers. I was literally on day 3 of no sleep... See more
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Company details
- Security Equipment Store
- Furniture Store
- Security Service
- Security System Installer
- Security System Supplier
About Brinks Home™
Written by the company
Brinks Home is a proven leader in the smart home technology and security industries serving over 1 million people. With systems backed by an award-winning Alarm Response Center, we're committed to providing reliable smart home security at the highest standard in professional home monitoring. We’re proud to deliver award-winning customer care by phone, text, or chat.
A home system tailored to fit your needs is just one click away. Contact us below to get a free quote and receive an exclusive offer.
Free Quote
On-the-Go
Whether home or away, you can contact your home and security from the palm of your hand with the Brinks Home Mobile App.
Learn More
Contact info
1501 Lyndon B Johnson Fwy, Suite 700, 75234, Dallas, United States
- 469.391.4024
- brinkshome.com
3.7
Average
8K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and understanding 👍🏼
June 30, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Carla. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Multiple cameras out, been over a month since tech onsite
I have had multiple business cameras out for over a month, but because you are not in the area and subcontract technicians, it takes way too long. Hope my business doesn't get broken into, NO SENSE OF URGENCY from Brinks.
June 2, 2025
Unprompted review
Reply from Brinks Home™
Hello there, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. Please contact us at 800-615-4225 for additional assistance. Thank you.
Naila was great
June 30, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Jake. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Reply from Brinks Home™
Thank you for taking the time to leave this review, Maritza. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Great customer care!…
Zena identified herself and allowed time to give a quote that fit our needs and our loyalty. I look forward to the upgrade. Everything was explained well. Great job Zena!
June 30, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Ernie. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
The virtual assistance agent brinks camera re-activation.
The virtual assistance agent, that assisted me in programming and reactivating my five security cameras was top notch and very knowledgeable.
June 30, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Michael. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Great tech support person
Rafael is the best technical support I have ever interacted with at Brinks i which he solved my problem so quickly and efficiently. He instructed my handyman with ease in solving the interworking of my alarm system. My alarm system is working like new now. I will certainly try to always talk to Rafael to get my alarm working properly. He rates a 20 out of 10. He went above and beyond duty to help us with my problem and to solve it.
June 30, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Christine. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Very nice agent and took care of our…
Very nice agent and took care of our issue.
June 30, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Dean. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Brink's are Thiefs
They renewed my contract without me knowing when they send out a technician and now that i want to cancel i have to pay my "remaining contract" of $1,200.00
June 30, 2025
Unprompted review
Reply from Brinks Home™
Hello Jaime, thank you for your feedback regarding your experience. Rest assured, we’d like to help address your concerns. We have located your account and will contact you by phone or email within 1-2 business days. Thank you. -Paul H.
Page was very helpful.
June 30, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Michael. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Reply from Brinks Home™
Thank you for taking the time to leave this review, ROM. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
I want to install a new doorbell camera…
Wants to install a new doorbell camera with my current brinks system. First I tried to chat which did not work for me because once I started talking to a real person here she got short with me on the chat and wasn’t a customer friendly talk so I tried calling instead. After calling two numbers and 10 minutes of hold time I got through to a real representative who was thorough and help me identify my needs. Bottom line after getting through using several tries to a real person they are quite helpful and knowledgeable.
June 30, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, JW. We recognize your chat experience, but are pleased to hear about your positive interaction with our team over the phone! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
5 for Cedric, 2-3 for Brinks in general
4 because this was the best experience with a rep that I have had (Cedric). I continuously have had issues with technicians and service reps who don't listen or understand. But Cedric listened to what I needed and while he did his job of letting me know about the contract or additional services, he wasn't pushy or a hard sell like most - which is an immediate turnoff. I'm still exploring other security options but this experience with Cedric at least gave me some comfort for the moment. Thank you Cedric. You redeemed Brinks for a little bit.
June 30, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Gloria. We are pleased to hear about your recent positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Well informed communicator
I spoke to a very well informed and efficient rep who made sure I understood every aspect of what he was reviewing and arranging to update and repair. He did his best to arrange for a technician to follow up. Every step, he walked me through what he was checking and updating. He answered any and all questions I had. He was a strong communicator, spoke clearly and was reassuring.
June 30, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Lenny. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Knowledgeable and pleasant phone rep.
June 30, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Walter. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
My representative Dominique was very kind and helpful
My representative, Dominique was kind, courteous and very helpful with our concern. Thank you!
June 27, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, G. Glenn. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
I had a good talk to this rep today and…
I had a good talk to this rep today and I was trying to cancel my service because I haven’t have the alarm working for little over a year ; Even though they been taking the monthly payment all this time but at the end they are coming to repair it and fix everything that could be bad with it .
June 30, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Representative was kind yes
Representative was kind, professional, knowledgeable and empathetic.
She patiently walked me through getting my Chime doorbell back online.
I explained that the Chime goes offline quite often and she proposed a solution.
June 27, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Gloria. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Erick
I stay writing these reviews. Honestly I want to give a 2-3 because the first tech I had was less than helpful and wasted my time…..I’m giving the 5 because Erick took his time and explained what needed to be done. He had so much patience for my additional questions. Fixed my issue inside of 10 minutes. Unfortunately that seems to be my experience with this company. I call for an issue. I get someone that just wants to get off the phone. ….I disengage….call back a few hours later and end up with someone that knows what to do. Shout out to Manny as well.
June 28, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Dudley. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
Smoke detector replacement
We need to replace the battery in one of our smoke detectors (which is hooked up to Brinks), and I called to see if this was covered in our service plan. The person I talked to was very helpful and took great care of us!
June 27, 2025
Unprompted review
Reply from Brinks Home™
Thank you for taking the time to leave this review, Barron. We are pleased to hear about your positive experience with our team! Customer protection and satisfaction are our top priorities at Brinks Home, and we’re committed to doing everything possible to ensure this. We look forward to keeping you safe for years to come. If there is anything we can help with, please reach out. – Paul H.
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