Brisks Reviews 

I ordered because of a good price. I didn't hear back after my order and checked here and became really worried. I contacted them using the form, they replied immediately, I'd left 1 letter out of my email address and sent my confirmations.
On the day, delivery guy phoned in advance, was polite and helpful. In addition, the stones look really good.

Great company great prices,
Excellent customer service

Very good service. Prompt delivery at a very fair price.

Very good service except there was no contact regarding the delivery arriving on the day I had chosen,until after I phoned Brisks

I called to find out what time my stuff was coming today on the confirmed booking date as was told it would be tomorrow.

When I asked what time tomorrow I was told to wait for a call back later to confirm and when the call came I was told its now not coming tomorrow and will be there on an undetermined day next week maybe.

Cancelled the order and paid more for a local firm with stock to deal with it last minute.

I am not the only one having issues it seems. Avoid

you did what you said on the tin and delivered on time many thanks

Amazing service! Mrs Omar was really helpful and arranged speedy delivery as this was crucial for us. Highly recommend.Olga

Looking at the reviews I must have been lucky. Ordered 1 ton Cotswold stone to be delivered on Friday 5th June. No text message the night before had to call on the day to check they were being delivered. Then received a text confirming delivery that afternoon. Delivered on time stones were very good hardly any grit and a great price.

I always thought brisks were a decent supplier until the last few months.

I had a larger job where I needed 3 and a half pallets of sandstone, and online you can choose a half pack as an option, so I chose my 3 pallets and a half a pallet and ordered, the next day I get a call saying they can’t supply half packs so I will have to pay for a full pallet instead. Which is fine but still annoying.

These were ordered a month before the job was beginning so there was plenty of time to get them ready. The job came around and I was ready and waiting for the slabs. The lorry eventually turned up and to my surprise the lorry only had 2 out of the 4 pallets I needed.

Brisks apparently had forgotten to load up the whole order, so I then had to wait another 2 days for the rest of the order.

I gave them the benefit of the doubt that was a one time error, and ordered a few pallets of porcelain for another job, a month in advance again.

The slabs were due to be delivered Thursday (today) but I got a phone call on Tuesday saying that apparently my slabs were now out of stock, even though they had been paid for a while in advance. They decided to let me know a few days before delivery is due.

I now won’t bother using them again, MKM managed to match the price of these porcelains and delivered within a day.

Thanks brisks

From reading reviews (which i wish now that I had read before placing an order) i appreciate that im lucky in that I did actually receive my order, all be it a day late. The 3rd party delivery guy was really friendly but that doesn't change the fact that it was a day late and I'd taken an expensive day off work for no reason.
All looked good, was slightly disappointed by the amount of stone dust but not the biggest of problems. Then we got about half way down the bag and found that the middle was filled with SAND! So we hadn't got the half tonne of stone that we ordered! We did manage to finish our project with the usable stones but instead of being able to sell the excess as we planned we have to give it away as its mainly sand with a lot of stone in it.
Have tried calling numerous times to be informed that all staff are busy helping customers, also not a good sign of a well managed business.
I can't with any honesty recommend this company. Pay the extra and get what you're oaying for, more than likely on time too.

great product

I ordered a ton of stone from Brisks which arrived 3 days after the agreed delivery date. I was given Friday 27th May for delivery and took the day off to take delivery of the stone. I received an email at 3:00 on the Friday afternoon saying the stone won't arrive until Monday with no explanation as to why there was a delay! On the Monday, I wasn't even aware the stone had been delivered until I answered the door to the postman and saw the stone on my drive. The delivery person had damaged my garden gate by breaking the hinge and left it hanging off and must have rammed the pallet into the front of the gate as one of the decorative scrolls on the wrought iron gate was bent . I received an email saying I'd signed for the delivery but this is untrue as I wasn't even aware the stone had been delivered! They didn't even have the courtesy to knock on the door and apologise for the damage done to my property or ask me to sign for the delivery and to top it all, it wasn't even the stone I'd ordered!! After sending several emails to Brisks "customer service" (ha ha!) I finally got a response days later saying they are looking into the matter! It is now Monday 8th June and as yet, nothing has been resolved and no further contact from customer services!! I also had to pay someone to come and repair my gate as I have dogs. If I could give Brisks a "0" I would. Overall, a very distressing experience.

No delivery
No communication
No reply to 3 emails
Really fast to take the money though
I took a day off work which cost me hundreds of pounds plus paying someone to help
Delivery between 8am to 6pm terrible time slot
Cheaper to collect in smaller bags at the supermarket

I wonder if they will reply to this review

Slow to respond. Made an order which had a change, emailed and called and then was told to pay extra. Still waiting for a response.

Online gravel update. Order confirmation received with shipment date. Never sent shipping advice. Chased on day of delivery for an update over phone - phone continually goes to voicemail "all agents busy". Got through on the 7th time saying will send it in 4 days. 4th day comes - can't get through on the phones again, and email auto response is "we will get back to you in 48 hours". At this point i will have to do a chargeback

. Their customer service is not good ! I ordered some decorative stones in 3 colour's, not only is the bag got other colour's mixed in , their are loads of can only describe as small chippings and covered in mud.i am having to riddle best I can to segregate the rubbish, wash too to get the mud which is caked on. I have emailed photos repeatedly
. I was told thurs I would be given priority on their customer service and called Friday which did not happen. I wrote yet again and did get an email yesterday where I repeated myself yet again then no update or reply. I would never recommend this company and of all companies I have ever dealt with come out tops of worst. They are obviously not bothered on supplying what they advertise in fact gentleman who did call me thurs stated didn't do the product I stated had ordered which categorically told him they did as per their website !. Needless to say I will not be a repeat customer.

Update : they have advised giving me a 10% refund . It should of been more given the work it is giving me to sift the rubbish out, wash all mud off 😒

I placed my order on 26-May with delivery date on 28-May and till today I have not received any info on my order even after multiple emails and your phone is not reachable. Order no. BR 728212

Order arrived as if it was picked up from a trench, so i refused delivery and still await for new item to arrive. Considering I have emailed customer service an they have not come back to me yet, I rang contact number and every time I call your office it says ‘All staff are busy helping other customers, please try again later or email customer services’.

I am flabbergasted that you are asking ‘How did we do?’ We paid extra in delivery costs to choose a delivery date - we chose last Friday 29/5/26. No delivery received on chosen day and still no delivery received, as of now, Monday evening (1/6).
Every time I call your office (which I have tried MANY times!) it says ‘All staff are busy helping other customers, please try again later or email customer services’
I emailed on Friday for a delivery ETA and a follow up email sent today.
I have received NO reply to either!!
The service so far has been shocking and we still have not received our pebble order of over £200 !! 😢

Because the delivery was fine tracking and the shop app is good and the delivery driver was exalent