Brisks Reviews 

The most useless company in the world to buy stones from. No update,no communication. They keep sitting at the office doing what they think it’s right for them,leaving customers wondering about.

Unfortunately all the recent 1* reviews were not there when I placed my order last week but I too have had the same experience - booked delivery for 2nd April but nothing turned up and it is impossible to get in touch with them. Emails, instagram messages and messages through their website are ignored, the phone just rings out and then says the mailbox is full. Complete waste of time and I will be seeking a chargeback through my card company, but have lost a week when I had landscapers booked in. Avoid avoid avoid

Second time I have ordered for a client's job for them on the day to say now being delayed being delivered few days later (which is no good to me)

complete time wasters

I chose a delivery date that worked for me and was given a delivery window of 8:00am–6:00pm on 8 April.

At 11:55am on the day, I received an email (not even a call) saying the delivery had been pushed back to 10 April. This is extremely poor notice, especially after asking me to keep the entire day free.

The email suggested calling them if there were any issues—but there is no contact number on their website. I then emailed customer services and received an automated reply saying they would respond within 48 hours.

Overall, very disappointing service. Poor communication, no accountability, and no easy way to speak to anyone. If deliveries were managed properly in the first place, they’d likely have fewer complaints to deal with.

Terrible customer service! It’s been nearly a week since I placed an order and nobody will answer my emails, phone calls or give me any updates on my order!

Failed to deliver three times, still don't have my order and have no idea when it will arrive, useless.

Ordered stones for my garden project 2.weeks ago with delivery expected 02\04. It didn't arrive and no update provided. They use third party 'Shop' to manage delivery and they can't help either. No response to contact messages sent via their website. No answering calls. No call backs from leaving messages.

EDIT:
Stones arrived today with minimal notification. Palletways delivered and they did send email and call before arrival. Brisk customer service is non-existant and 'Shop' completely useless and unnecessary. Changed rating from a 1 to a 3 as the stones are what I need and look good quality.

Excellent company, good prices and quick delivery. Will use again.

Great service from ordering to delivery, highly recommended.

Didnt receive delivery on 1/4 as expected!
Still waiting 4/4 no information received?

Our order hasn't arrved and we have not received a reply to our email about this problem

Second pallet arrived one day late

This is the second time I’ve ordered from Brisks, excellent customer service, delivered on time, quality materials at a sensible price

placed a order per m2 to then be told they don’t sell like that although on website got a delivery day that day had a message from courier with two hour time window nothing arrived !! phoned brisks just said it’s marked as out for delivery

Delivery re-scheduled multiple times and still hasn’t arrived. Terrible customer service.

Very informative, quick in dealing with order

1 failed delivery, and looking like another failed delivery. When speaking to multiple customer service people who none of which seemed able to provide any answers as to whether it was coming or not and whether it would be coming at all. Absolute joke of a company so far, they all say they will call back and none of them do!! Is it that hard to be honest with customers. So I will now need to rearrange our landscaper again after being assured it would be delivered today when it all failed last friday. Do not order from this company, delivery service is a joke as there are no updates and no one seems to be able to give a definitive answer as to what is going on. Absolutely terrible service.

Absolutely shocking experience with Brisk.

My delivery has now been postponed twice after I was told it would arrive — not once, but multiple times. I waited in all day on two separate occasions, rearranging my schedule and even asking someone else to take time off work to help me, only to be left with no delivery and no proper update.

Over the past 48 hours, I’ve sent three emails and received no response. The only way to get any information was to chase them myself by phone — twice.

The worst part? The customer service. The person I spoke to was rude, dismissive, and had a terrible attitude throughout the call. To top it off, they hung up on me mid-conversation.

This is not just poor service — it’s a complete lack of professionalism and respect for customers’ time.

I trusted this company and even recommended it to others. That was clearly a mistake.

Avoid if you value your time, money, and basic customer service

The delviery didnt arrive on the scheduled day that I booked way in advance.

There was zero communicaiton on the delay and when I contacted them the order was going to take an additional 3 days.

I wasted money on builders as the product didnt arrive on time and I wasted my own time waiting for the delivery.

Horrible communication, will not recommend this company