Manhattan sink tap replaced under warranty like for like because of leakage on the swivel joint. Bristan were very good no problems received through post within a few days. To change tap was very easy... See more
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Review summary
Created with AI, based on recent reviews
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Bristan Taps - Quality products that work well, with an understated style that enhances the look of our bathroom. Had excellent support from Bristan Customer Service, confirming lifetime parts, and o... See more
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Able to connect quickly via telephone to a human call handler who listened and spoke clearly. When it became clear that it wasn't possible to verbally identify my bristan tap, she seamlessly conn... See more
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Really helpful technical support that was much appreciated. The lady knows the products and gave clear advice on how to fix an issue with what is now a relatively old tap. She went the extra mile to c... See more
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Company details
About Bristan
Written by the company
Bristan is the UK’s number one for taps and
showers, with straightforward solutions for
every bathroom and kitchen that you can
trust time and time again.
For over 45 years, we’ve delivered exactly what we promise: reliable and long-lasting products, backed by incredible customer service.
With a team that knows taps and showers inside out, and whatever you need delivered the very next morning. We make everything as painless as possible, with technical support, and tried and tested products – all backed by industry leading services.
We’re the easy choice for taps and showers, every time.
For over 45 years, we’ve delivered exactly what we promise: reliable and long-lasting products, backed by incredible customer service.
With a team that knows taps and showers inside out, and whatever you need delivered the very next morning. We make everything as painless as possible, with technical support, and tried and tested products – all backed by industry leading services.
We’re the easy choice for taps and showers, every time.
Why Bristan?
Written by the company
- Rely on Bristan today, and every day after.
- Designed with care, and engineered to last, families have put their trust in Bristan for over 45 years.
- For every problem, there’s a Bristan solution.
- Whether it’s a refurb that’s built to last, or a reliable replacement for a quick fix, Bristan offers a durable range of taps and showers, with reliable guarantees.
- The easy choice for great customer service.
- Choosing Bristan is always the easy choice, with exceptional Trust Pilot feedback, technical experts on hand to help and advise, and solid guarantees including 1 years engineering support on manufacturing faults for our core taps and showers. Enjoy reliable taps and showers, backed by award-winning customer service.
Lifetime Guarantee
REPAIR, REPLACEMENT OR REFUND ON ALL PARTS AND FINISHES
Our Lifetime Guarantee means exactly that: cover for the lifetime of the product. Not five years. Not ten years. No hidden expiry date. Just long-term confidence that if something isn't right, we'll take care of it.*
No complicated small print - If an eligible product bought on or after 1st April 2026 develops a genuine fault, we'll repair, replace or refund
it.* It's that simple.
To find out more, including how to
claim, visit https://www.bristan.com/guarantees/faqs*
*Terms and Limitations apply
https://www.bristan.com/guarantees for full details.
Contact info
Birch Coppice Business Park, B78 1SG, Tamworth, United Kingdom
- 03300 266 273
- enquire@bristan.com
- bristan.com
4.8
Excellent
4K reviews
Asks customers to review
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Excellent Knowledge and Service
August 26, 2026
Reply from Bristan
Dear Greg,
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service you’ve received.
Many Thanks
Lauren
Reply from Bristan
Dear Graham,
We're so glad to hear about your positive experience with our prompt response and how we honored our guarantee. Thank you for your kind words!
Many Thanks
Lauren
Excellent customer service , expensive postal costs.
Excellent customer service but very expensive postal costs. An item costing £1.49, postal cost £7.00. This could have been sent with a 2nd class stamp.
September 1, 2026
Reply from Bristan
Good morning,
At Bristan Group, our customers are at the heart of the business and by paying close attention to your feedback, we can continually improve our products and services.
Please be assured we take all feedback seriously and your concerns will be shared with the relevant department for them to review.
Many Thanks
Lauren
Engineer was excellent
Engineer was excellent, knowledgeable, friendly and respectful of our property.
September 1, 2026
Reply from Bristan
Dear Lesley,
We are so pleased to hear such positive feedback about our engineer. It's wonderful to know they provided excellent service and were respectful of your property. Thank you for sharing your experience.
Many Thanks
Lauren
good service & product knowledge
August 25, 2026
Reply from Bristan
Dear Shirley,
We are so glad to hear that you experienced good service and found our product knowledge helpful. Thank you for your kind words!
Many Thanks
Lauren
Great service
Great service from this company who verified the warranty rapidly and supplied spare part within days - perfect. Lady on the phone was polite, helpful and knew what she was talking about Thank you
August 31, 2026
Reply from Bristan
Dear Nick
Thank you for your review. We are delighted to hear that you were happy with the level of service you received and that we could successfully resolve your issue.
Many Thanks
Samantha
I have already sent in a survey
August 29, 2026
Reply from Bristan
Dear Leslie
Thank you for your review. We are delighted to hear that you were happy with the level of service you received and that we could successfully resolve your issue.
Many Thanks
Samantha
A very nice tap
A very nice tap, easy to use and smart.
Having a warranty which replaces parts and provides an engineer visit for 12 months then parts after is reassuring
August 28, 2026
Reply from Bristan
Dear Linda
Thank you for your feedback! We are pleased to hear you find the tap easy to use and smart. It's great to know that our warranty provides you with peace of mind.
Many Thanks
Samantha
Reply from Bristan
Dear Alan
Thank you for your review, we really appreciate you taking the time to leave a comment about the service you’ve received, and we appreciate your feedback.
Many Thanks
Samantha
Very friendly person helped me to…
Very friendly person helped me to identify the part that I required and it was quickly delivered
August 28, 2026
Reply from Bristan
Dear Alan
We appreciate you taking the time to share your feedback! We are happy to hear that our team was able to provide helpful advice and resolve the issue effectively.
Many Thanks
Samantha
Great customer service
August 20, 2026
Reply from Bristan
Dear Campbell
Thank you for your review. We are delighted to hear that you were happy with the level of service you received.
Many Thanks
Samantha
Reply from Bristan
Dear Martin
Thank you for taking the time to share your positive feedback. We are pleased to hear that you had a great experience with our customer service team.
Many Thanks
Samantha
Really friendly and helpful service
Really friendly and helpful service, found exactly what I needed to rectify my dripping tap, tap in question being at least 25yrs old. Following day delivery and sorted. Very helpful and professional service.
August 28, 2026
Reply from Bristan
Dear David
We appreciate you taking the time to share your feedback! We are happy to hear that our team was able to provide helpful advice and resolve the issue effectively.
Many Thanks
Samantha
Efficient and friendly staff customer…
Efficient and friendly staff customer service was good
August 27, 2026
Reply from Bristan
Dear Margaret
Thank you for your review, we really appreciate you taking the time to leave a comment about the service you’ve received, and we appreciate your feedback.
Many Thanks
Samantha
The taps are perfect for the setting…
The taps are perfect for the setting that they are being used in.
However, I was disappointed that alongside all the taps you make. there are not a range of chromium plated plinth accessories to cover all fitting issues.
August 18, 2026
Reply from Bristan
Good afternoon,
We appreciate your feedback regarding our taps. We are always looking to improve our offerings and we take all feedback into account.
Many Thanks
Lauren
Reply from Bristan
Good morning,
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service you’ve received.
Many Thanks
Lauren
I was able to speak to a human being…
I was able to speak to a human being who sorted out my request very promptly. Thanks!
August 18, 2026
Reply from Bristan
Dear Robert,
We're so happy our team could promptly assist you. We appreciate your kind words!
Many Thanks
Lauren
Knowledgable and helpful advisor
August 17, 2026
Reply from Bristan
Dear Mrs Wasley
Thank you for your review, we really appreciate you taking the time to leave us such a great comment about the service you’ve received.
Many Thanks
Samantha
3 in 1 bristan boiling water tap
The service i received from start to finish was excellent my issue was dealt with to my total satisfaction.👍
August 12, 2026
Reply from Bristan
Dear Ian,
We are delighted to hear that you experienced excellent service from beginning to end and that your issue was resolved to your complete satisfaction. Your positive feedback is greatly appreciated.
Many Thanks
Lauren
Great customer service
Great customer service. Quick helpful response and friendly, efficient technician. Thanks 👍
August 22, 2026
Reply from Bristan
Dear Steve
Thank you for your review. We're glad to hear you had a positive experience and that your issue was resolved.
Many Thanks
Samantha
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