Bristow & Sutor Reviews 

on 21 sep 2025 apparently I had not paid a daily charge zone but i had never been to this area specified. Silvertown. The photo of the car reg was not not clear unable to read.
they sent original bill to an old address so I knew nothing of this until they did their job and found our new address letter dated 5 march 26 arrived 7 march.
claiming it is my fault for not changing address on v5 car.
I called to disguss this with Gareth, passed the security he went into how much is owed. My reply "I would like to talk about why you sent to the wrong address. before i finished he rudely loudly and aggressively interrupted talking over me, My reply excuse me can i finish what i was saying , his reply " if you are going to be rude i will stop this call and i will increase the bill and the cari dealt with such for collection. No I am not being rude i would like to ask why you did not find correct address. he hung up. I called back spoke with Chris who spoke just as aggressively pay or collection.
Never have i dealt with such rude obnoxious company.
Highly recommend this company should learn manners respect or close down

This review is specially regarding my experience with an agent called Benjamin - DCO, via live chat, on 6th March.

Previous to this interaction, I found the other members of staff to be rude, pressurising and unhelpful.

Benjamin was the opposite of this. Firstly, he helped me to revise my payment plan, ensuring I could afford what was agreed to. He did this is a professional, polite and reassuring manner. He has been the only positive experience I have had whilst speaking to a member of staff here.

I hope this feedback is passed onto you, because you've genuinely been brilliant 👏

Absolutely awful company to deal with I attended a funeral of close family member and forgot to pay the dartford charge which is fine I except and would pay the fine however I never received any letters for any fines untill this company leave threatening letters on my car claiming it was clamped which it wasnt, I call and explain im appealing the extra charges as ive not received post from royal mail the rudeness and aggressiveness I received was awful the lady on the phone even told me I either pay in full or have my car taken and then proceeded to hang up on me. Fast forward 6 months I lost the appeal so I call up to ask for a payment plan as im not in a financial position to pay a large sum of money out I was told no they dont do payment plans I either pay in full by 24 hours or my car will be taken yet when I look online payment plans are an option so I was totally lied to! This company is horrific no compassion no willingness to help just lies and threats to force money out of you its disgraceful and needs to be investigated I dont know how these people live with themselves being rude and threatening people on a daily basis

Genuinely has to be the worst enforcement company in the uk , there staff that man the phones have no manners or empathy and clearly have something better to do hence why they rush you off the phone ,they say all calls are recorded but the way the staff feel comfortable to be rude clearly shows this is not true , this company does not care about situations or circumstances they just want their money.

Spoke to a new guy today, rather polite and understanding of my situation.
Letting me pay some towards the bill next week and then set up a new payment plan.
However once paid off i wish they will go away and leave me alone considering i dont owe west Oxfordshire council the money.

If I could of given you a zero star rather than 1 star I would do . At the moment I'm paying a debt off for over 3000 pound at 300 pounds per month but didn't agree with the amount to start with but decided to pay in the end . This was nearly 1 year ago and all of a sudden you are asking for another 2700 pounds , all this debt is for council tax but this time your collector keeps phoning me saying he's going to clamp my car and remove it even though I keep saying it on hp, he says he's allowed to take the car whatever and when I speak to him he's verbally very aggressive so I don't answer the phone to him anymore . Oh and by the way the agents name is Mr Singh

I paid outstanding debts for TFL and I'm still getting enforcement letters on a debt paid 10 days ago. Even taking into account crossover dates it shouldn't take 10 days for a letter to arrive, this causes stress and they don't care ! TFL need to review their account with this company as I've paid in full.

Disgusting, threatening, bullying, little person syndrome… are just a few words that come to mind about this company.

If I could give Zero I would. Ignored all my attempts at contact, but happy to contact me! Vulnerable household ignored. Payment plans refused. Letters received days after the deadline. I put a review on here and they ask for more information, what more information do they need! I have sent them 4 or 5 contact requests on their webpage! Read them!
I have gone back to the TEC and asked for a statutory hold in which is being reviewed and I have asked to halt all action, but hey, what a surprise, they email me asking them to contact them as I haven't done so and they will class it as an oversite, wow! ....I have put in a letter requesting all action suspended, a SAR request and looking to take legal action on the company if they do not adhere to my requests. I have worked with Bailiffs and Enforcement Officers for 12 years in a previous job and these are by far the worse I have ever dealt with. Date of experience, make it dates of experience! All negative!

81 letters in 2 years from these morons yes still DONT get it that I don’t have to negotiate with a 3rd party company lol 😂 no contract no payments simple

Horrendous company. Unlawful practices. No communication on their whatsapp. Wont follow basic customer service to ensure they can add on fees. Hope this gets stopped.

I had a message from this company last night completely out of the blue, that just read, you have a fine of 590 pounds and the company name and a link to pay it? I obviously thought it was a scam, so I just left it, then 2 min later I had a phone call from a mobile number and it was a debt collector from this company, he told me I had a ulez fine and he had been to my old address and was looking for my car to take it away, very aggressive, very threatening and nasty

One of the most horrendous companies I've ever dealt with. I wrongly received a fine of £325 for being in a yellow box. I had never received the original fine, which I would have happily paid. When I explained this to the woman on the phone she simply told me it wasn't her problem and that I either paid the fine or they would send someone to collect over £1,000 worth of stuff from my office. When I simply asked how I disputed this, she said 'you can't, you either pay or we take stuff, you need to get over it' awful awful company. The owner of this company should be ashamed that their staff are acting like this.

Why can I not give zero stars? That's what they deserve. Sending two demanding letters five weeks after the money was paid. A website that is not remotely fit for purpose. (Acknowledges I have a zero balance and then asks if I'm here to "pay the outstanding balance of £0.00" )!
What planet have these people come from?

Absolutely Diabolical.

You don't even deserve a 1 star. Whoever your boss is needs to reflect. big time.

Aggresive, Lying, Deceitful,
I have one debt with you, one i accumulated during a extremely difficult time.

I have a physical disability & Im autistic yet you could not care less.

We agreed on a payment plan, you lied about it and tried to force double the amount the month after.

You have sent me way over 40 letters, 20+ messages and over 50 emails.

Its likely cost you more in paper, emails and staff time at this point.

I've been paying for my debt at the agreed payment plan for the past year yet now your apparently taking my stuff again! Hilarious.

Seeing as you don't accept return emails, because you know full well that every return email would be a complaint.

Im messaging here, Leave me alone.

Im paying my debt, go away

Richard and Jeanette Sutor need to have a hard look at themselves, do better, Im sure your house reflects all the money and belongings you steal off people.

I wouldnt even give this company a rating. This evil company contacted me after a congestion charge with london transport. I paid £210 after they bullying to pay unafordable amounts. I am vunerable and they are aware of this and sent their baliff William to my home and put another 300 on top. Rang them yet again and they said my cars being watched on ANPR. MY CARS ON FINANCE
Sent proof of vunerable let etc they refuse to reply. William the lovely enforcement officer sent a text message saying you not vunerable that was months ago you went to hospital discrimination at its best. Nothing but a bunch of bullys that target vunerable people to pay. Then more emails we will remove goods vehicles no you wont firstly cars on finance and secondly you not allowed to enter my property with me a vunerable person there. So now ive made complaint to the ECB. DONT PAY THEM A PENNY & Again today being harrased emails voice calls off the lovely zoe threatening to take car ( on finance) and send baliffs dated 23/02/2026. Everything logged dated and further information provided to ECB.After reading reviews here it seems they scare tactics are same for all of us ignore vunerable customers ignore watts and emails threaten baliffs abd ANPR SO NOW WE ALL NEED TO DO SAME STAND TOGETHER AGAINST THIS CROOK COMPANY IGNORE THEM LIKE THEY DO US. CARS ON FINANCE NOTHING THEY CAN DO CANT ENTER HOME KEEPDOORS LOCKED AND REPORT TO ECB I HOPE THESE IDIOTS GO OUT OF BUSINESS IF WE DONT PAY AND STAND UP TO THESE BULLIES MAYBE ONE DAY BALIFFS BE KNOCKING THEIR DOORS. Last few days continuing to harrass phone emails by lovely ZOE rude arragant staff ringing me 7. 56 AM Rang her back and rude unptofessional and only interesred in paying balance and fees they added on i thought when vunerable they not allowed to add fees anyway all screenshot info sent updated tp ECB LOG EVETYTHING NOTHING BUT BULLYS

Couldn't be more abrupt, rude and less interested in listening.

Its never a pleasant experience talking to someone about debt and arranging a payment plan, however RURAN was absolutely excellent professional knowledgeable helpful and honest which isn’t something you expect- RURAN deserves a pay rise for his exemplary customer services- well done Ruran.

This is strictly a 5 star review for a wonderful lady called Roxanne. Was extremely friendly from the get go, something so crucial in a field where you’re continuously receiving phone calls from stressed individuals in a stressful situation. Her good character without a doubt stood out amongst all the other phone calls I took today and she even helped me track down my next steps. Honestly, just a great person to receive your calls, I do truly wish her the best. Thank you Roxanne!!