Had a missing indicator light replaced quickly once I raised the issue. No fuss or insistence on receipt paperwork for proof & took my statement as truthful that I had received the appliance as a Xmas... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Thank you so very much for your speedy help with the broken indicator on my Brita Jug. Stopped working after 3rd month so I've been filling it with bottled water. I greatly appreciate the replace... See more
Company replied
Customer service is brilliant I can’t fault, my timer on my water filter lid had stopped working and googled how to replace battery etc. I contacted BRITA and they replied within an hour and sent a re... See more
Company replied
Whether the filters do what they say they should, I can’t prove scientifically, but I can absolutely attest to the fact that Brita filters make my water taste a lot better. I live in a very high l... See more
Company replied
Company details
Written by the company
BRITA a global family committed to creating a positive and sustainable impact in the world of water!
Contact info
9 Granville Way, OX26 4JT, Bicester, United Kingdom
- 0344 742 4800
- enquiries@brita.co.uk
- brita.co.uk
4.8
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Replacement tap
Requested a replacement tap and got the best support experience on an already wonderful product. 10/10
April 17, 2026
Unprompted review
Reply from BRITA UK
Hello
Thank you so much for your kind review.
We’re delighted to hear you had a great support experience and that you’re enjoying your BRITA product. 😊
Team BRITACare
Fast and friendly service to solve the…
Fast and friendly service to solve the issue of a faulty sensor for my filter tap. Nothing was too much trouble for 'Babs' - a credit to your company!
April 17, 2026
Unprompted review
Reply from BRITA UK
Hi QT
Thank you for your lovely feedback.
We’re so pleased to hear the issue was resolved quickly, and we’ll be sure to pass your kind words on to Babs, she’ll be delighted! 😊
Team BRITACare
I always use Brita water filters
I always use Brita water filters. The customer service is great. I have Brita water filter dispenser and after using one year the tap stopped working. I contacted the customer service and received immediate response. My replacement is on the way. I’m very happy with the service. I highly recommend the Brita products.
April 13, 2026
Unprompted review
Reply from BRITA UK
Hi Tasneem,
Thank you for your lovely review 😊
We’re delighted to hear you’re happy with both the product and our customer service. Your recommendation means a lot to us.
Thanks for choosing BRITA 💙
Best wishes
Team BRITACare
Had a missing indicator light replaced…
Had a missing indicator light replaced quickly once I raised the issue. No fuss or insistence on receipt paperwork for proof & took my statement as truthful that I had received the appliance as a Xmas gift. Simply sent a photo of the item & received unit in post 7 days later.
April 7, 2026
Unprompted review
Reply from BRITA UK
Hi Ray,
Thank you for your kind feedback 😊
We’re really pleased to hear the issue was resolved quickly and smoothly, and that you were happy with our support.
Thanks for choosing BRITA!💙
Best wishes
Team BRITACare
Excellent service
Excellent service. Free replacement filter memo received within a couple of days. Thank you.
April 10, 2026
Unprompted review
Reply from BRITA UK
Hi Mrs Butler
Thank you for your lovely feedback. We’re delighted to hear you received your free replacement filter so quickly and that you’re happy with the service.
Team BRITACare
The team was very helpful and quickly…
The team was very helpful and quickly resolved my issue by replacing my item
April 10, 2026
Unprompted review
Reply from BRITA UK
Hi Shohanur
Thank you for your kind feedback. We’re really pleased to hear the team was able to help and resolve the issue quickly by replacing your item. Your support means a lot to us.
Team BRITACare
Amazing customer service so quick and…
Amazing customer service so quick and efficient. I think we are usually quick to write negative reviews but honestly it has been a while since I have received top quality customer service like this which makes you trust the brand even more.
April 9, 2026
Unprompted review
Reply from BRITA UK
Hi Suz,
Thank you so much for your kind words!💙
We’re really pleased to hear you had such a positive experience and that it’s helped build your trust in our brand 😊
Best wishes
Team BRITACare
Fantastic customer service and quick…
Fantastic customer service and quick response to my queries
April 6, 2026
Unprompted review
Reply from BRITA UK
Hi Carole
Thank you for your great feedback.
We’re really pleased to hear you received fantastic customer service and a quick response to your queries. 😊
Team BRITACare
Great service
Very prompt reply and still honouring a free replacement battery for current models. Rare to get such quality service these days and especially via email
April 7, 2026
Unprompted review
Reply from BRITA UK
Hi Michael
Thank you for your lovely feedback. We’re pleased to hear you received a prompt response and that we could honour the free replacement battery. Providing reliable service is important to us, and your comments are really appreciated.
Team BRITACare
Broken Indicator
Thank you so very much for your speedy help with the broken indicator on my Brita Jug. Stopped working after 3rd month so I've been filling it with bottled water.
I greatly appreciate the replacement indicator.
This is how to keep your customers returning, great and speedy service.
Yours sincerely,
Janetta
April 8, 2026
Unprompted review
Reply from BRITA UK
Hi Janetta,
Thank you so much for your kind feedback!
We’re really pleased we could help get this sorted for you quickly, and it’s lovely to hear that you’re happy with the replacement indicator. Your comments mean a lot to us
Thanks for choosing BRITA 💙
Best wishes
Team BRITACare
Contacted BRITA customer services as…
Contacted BRITA customer services as the battery on our filter had given up the ghost. The customer service agent (Maxine) kindly offered to provide a replacement Memo FOC. This arrived as per her schedule and is now fitted & working correctly.
Thank you BRITA
April 7, 2026
Unprompted review
Reply from BRITA UK
Hi Andy
Thank you for taking the time to share your experience. We’re delighted to hear that Maxine could help by arranging a replacement Memo and that it arrived as expected and is now working well. Your kind feedback is greatly appreciated, thank you for choosing BRITA.
Team BRITACare
Brilliant customer service
Brilliant customer service - very responsive and listened well, providing a free replacement for a sports bottle gone faulty after nearly 2 years
April 2, 2026
Unprompted review
Reply from BRITA UK
Hi Brian
Thank you for your great feedback. We’re really glad our team could help and resolve the issue quickly with a replacement. Your kind words mean a lot to us.
Team BRITACare
Ordered a spare part for water filter…
Ordered a spare part for water filter jug online. I received an email acknowledgment advising that the part had been dispatched. I received the replacement part 4 days after ordering! Excellent customer service. Thank you.
April 2, 2026
Unprompted review
Reply from BRITA UK
Hi CL
Thank you for your lovely review. We’re really pleased to hear your spare part arrived quickly and that you were happy with our service. Thanks for choosing us.
Team BRITACare
Had a problem with a faulty filter…
Had a problem with a faulty filter carbon coming out. A few pictures to customer services and a replacement sent out
April 1, 2026
Unprompted review
Reply from BRITA UK
Hi Mr Finney
Thank you for your feedback. We’re sorry to hear about the faulty filter, but we’re glad our customer service team could resolve this quickly with a replacement.
We appreciate your kind feedback.
Team BRITACare
Customer service is brilliant I can’t…
Customer service is brilliant I can’t fault, my timer on my water filter lid had stopped working and googled how to replace battery etc. I contacted BRITA and they replied within an hour and sent a replacement for free even though my filter is 3 years old. Can’t fault that, thank you BRITA
April 1, 2026
Unprompted review
Reply from BRITA UK
Hi Beccy
Thank you for your lovely feedback. We’re delighted to hear our customer service could help and that we were able to resolve this quickly for you. Your kind words are much appreciated.
Team BRITACare
Replacing the indicator battery.
Replacing the indicator battery was an easy and smooth process.
From the beggining when I start the conversation, requesting an replacement until the end , when they confirm my request.
Very helpful and kindness customer advisors.
April 1, 2026
Unprompted review
Reply from BRITA UK
Hi Alina
Thank you for your kind feedback. We’re glad to hear the replacement process was smooth and that our advisors were helpful and friendly. We really appreciate you taking the time to share your experience.
Team BRITACare
I have been using Brita jugs and…
I have been using Brita jugs and filters for many years and recently, for the first time, one of the filters was faulty. I contacted Customer Care and within a very short time I received a replacement filter and a Freepost label to return the faulty filter.
Very impressed with this service, excellent response.
April 1, 2026
Unprompted review
Reply from BRITA UK
Hi Marion
We’re so pleased to hear that, after many years of using BRITA, our team could quickly help resolve the issue with your filter. It’s great to know the replacement and return label reached you promptly.
Thanks again for your kind words and for being a loyal BRITA user.
Team BRITACare
My indicator for my jug stopped…
My indicator for my jug stopped working,
Sent a email saying that it was not working and the next day, I got a reply saying that a replacement indicator was being sent out,
Very quick and professional service
Thanks brita and to the person called Laura who dealt with my email
April 1, 2026
Unprompted review
Reply from BRITA UK
Hi Clive
Thank you so much for your lovely review.
We’re really glad we could help get your indicator sorted so quickly. I’ll make sure Laura sees your kind words too, she’ll be delighted.
Thanks again for taking the time to share your experience.
Team BRITACare
I received the parts I needed to…
I received the parts I needed to address my issues and you gave me a prompt reply to my email which was fantastic.
Thanks,
Darren
April 1, 2026
Unprompted review
Reply from BRITA UK
Hi Darren
Thank you so much for your review.
We’re really pleased to hear you received the parts you needed and that our team could reply to you so quickly.
Thanks again for your kind words.
Team BRITACare
Brita team very professional
I had an issue with my Brita jug, but the team was immediately responsive and very supportive. I’m currently waiting for the replacement part, and I’m confident it will resolve the problem. Thanks, Brita!
March 31, 2026
Unprompted review
Reply from BRITA UK
Hi Max
Thanks for your review.
We’re glad our team could support you quickly and that your replacement part is on the way. If you need anything else, we’re here to help.
Team BRITACare
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