BRITA Group Reviews 39

I had a very disappointing experience with BRITA’s subscription service.

I was charged twice for what was supposed to be a single subscription order. Two separate payments were taken via PayPal on consecutive days, even though I only intended to place one order.

After contacting customer support, they initially claimed only one order was shipped. However, the second order was later sent anyway – despite not being authorized.

I had to repeatedly follow up, provide payment proof, and deal with unnecessary back-and-forth just to resolve a problem that should never have happened in the first place.

From my experience, the billing system seems unreliable, and I strongly recommend checking your account carefully if you use their subscription service.
I see that other customers have also reported ordering/payment issues on Trustpilot, including cases where payments went through but orders failed or behaved unexpectedly.
Overall, this created a lot of stress and wasted time. I would advise caution before using their subscription model.

The customer service was extremely rude. It seemed that some staff lacked basic customer service standards. I had to make two calls this morning, and both agents were unhelpful, spoke harshly, and directed me to another number—one even raised their voice.

The item had been received a couple of days ago, and after installation, it was leaking from two places. I initially contacted customer service to find a solution, but after these interactions, I am no longer happy to keep the item and will be returning it for a refund.

It appears the first two calls were handled by the online team based in Germany. In contrast, the UK team was far more professional and friendly—I spoke with two representatives in the UK, and both were excellent and very helpful.